As bad as you can get and believe me it can't get any worse. Got caught by the auto-renew terms and lately I've changed my car. Now can't change the car reg on line and told to phone up. Phoned the number and after a few minutes told it would take 30 mins. Left my number on call back and got a call back only for her to take details of my policy and then said she would transfer me. Then transferred to the main line to have to go through the whole procedure again. 1 hr later still waiting to speak to a human being. All I wanted was to change the vehicle name and registration.