Mayday is an arm of Greenflag and are recommended by the caravan club for breakdown cover.
I have been with Greenflag for years. But no more.
I went online to the mayday website for cover ticking the box for 2 vehicles cover, the other was one vehicle.
It came back with a quote of £105.
I rang customer services to confirm other details, I also asked the full details of the cover, she said I wasn't covered for 2 vehicles ??. I'm confused.
That would be another £32 she quoted.
So why is there 2 tick boxes ? with a tick for 2 vehicles.??.
She replied I don't know what site you are on or what you are doing.....I'm on the mayday site how do you think I have got the £105 quote.....
Well it's an extra £32 do you want it or not, as that is what it is.
As I don't think you are putting in the right details, how many university degrees does it take to tick a box with 2 vehicles I thought.
She sighed in impatience and tutting.
I said thank you for your help I will go with the AA they are far more professional in the approach.
And more professional with how to speak to potential customers, I have transferred to the AA.
if that is how greenflag train the customer service staff then they can expect to be out of a job as people will walk to another company as I have done.
Conclusion, I have gone with a company that respects customers.
3 years ago
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