I feel a bit guilty leaving a poor review because the driver who eventually came and transported me and my car away from the breakdown scene was nice. However I had to wait three and three-quarter hours for assistance. They were hard to get hold of and kept fobbing me off with predictions of one hour. Tell the truth from the start! That would help even if the news is bad. It is incredibly demoralising to expect something important like getting rescued and then being repeatedly let down. Another thing is the policy with our insurers includes towing but only for 25 miles I discovered the other night. They charged me nearly £100 for towing an extra 25 miles, an unexpected cost.. I realise other people have even worse experiences but am investigating moving to another roadside rescue company