Car wouldn’t start, their app didn’t work - I called and spent 52 minutes on the phone before they could establish that yes, I did have a current policy with them, let alone think about sending out help. The call staff seemed poorly trained and disinterested: there was giggling and messing around in the background, I kept being put on hold or forwarded to someone who made little more progress than the previous person. I’m so grateful I was at home and not in trouble on the hard-shoulder somewhere with no charge on my phone. Will never trust Green Flag again - absolutely dreadful.