Took them 7hrs to get to us. Only for them to send only road side assistance when we have total gearbox failure in a automatic car.So again had to wait for another truck to take us. Police assistance was needed earlier as we had broken down on a very dangerous junction to get us to safety. They kept changing our times. They only responded to one phone call never got back to us with the second We are elderly in extreme heat, ran out of water no food nowhere to go. Er was in the middle of nowhere In total 12hrs they only took car to garage and we had to get ourselves home but at 3am no buses no trains. One of our friends had to drive and get us. Never again will we use this company. Just grateful we didn’t have our young grandchildren with us. Today we both feel very unwell! Only good point was the first driver refused to sign off and leave us until the other driver came. Even they had trouble getting through to green flag! We was 47miles from home!