Not suitable for business recovery Unfortunately, we will not be renewing our Business Policy, due to poor service. One of our vans was left in central London on the Embankment at 4 pm on a Friday. This was because the van was listed on the DVLA as more than 7m long and more than 3m high. I explained several times to the telephone operative that the DVLA was wrong. It was a custom rear but they wouldn't believe me and I had to pay £700 for another recovery company to do it, which at such short notice took 3 hours to find. I then had another van breakdown, I explained on the phone that it just needed to be recovered and I didn't need someone to come and look at it, but they sent someone anyway, in a small non-recovery van. This is fair enough, as some customers may be wrong, but I then had to wait from 11 am until 8 pm for them to recover the van. For anyone looking for reliable business-friendly recovery, I suggest you look elsewhere.