Took 12 hours to get home from Essex to Worthing. Normal journey an hour and a half . Dropped me off at a service station at 4am, no lights nor anything open. I was in a car that couldn’t be locked. I was a woman by myself put into an extremely vulnerable position. Plus it was -4 outside and I had absolutely nothing in the car, no heating or anything. I waited in my car for a further 3 hours absolutely freezing alone and frightened for someone to come and get me so I could go onto my final part of my journey. Whenever I tried to call Green Flag no one even knew my calls/breakdown had been put into the system. Every time I rang I had to go through a list of questioning and each agent kept saying I hadn’t made any calls to them, EVEN though I was sat in my car half way home!!! Oh and it was at least a 90 -120 minute wait for each call to be answered! Once I waited OVER 3 HOURS! STAY AWAY.