We called for help for a dead battery when it was minus 2c and midnight. I advised them that I was pregnant and that wasn't a priority. They gave us an estimate of 2 hours to arrive so we found a helpful person who could help us as I couldn't risk waiting pregnant for that long. When I called to cancel the call out I was told that we then couldn't use the service for the same issue in the next 28 days even though they didn't come out. I then got an angry call from the recovery company who went to the car park as Greenflag hadn't cancelled the call out. The next day I called to cancel. When reading the cancellation policy script the man said a pro rata payment would be taken to cancel. We had paid 3 days before so that meant a payment for 3 days. He then said it was company policy to charge one month to cancel even though his script said something else. I asked if we could use the policy for those 30 days and he said no it is cancelled as of now but you pay one month.