Inept, dreadful, awful - never use them! If Tamin answers the phone, cut the call. Second experience - now even worse. 7 hours on A303, no news on our car. Waited 3 hours - puncture, we told them we had no spare tyre (like most modern cars). They send a man to change the wheel! He said - OH dear no spare! Duh! I ‘ll just get one from our local supplier. We said we have rung them already, they don’t have one. He left. End of…they say another 4 hours for the lorry they knew they should have ordered in the first place. NEVER use them!!!!!!! The second time they have done this with the same car.