First call handler got the location wrong. Second call handler, an hour later got the location immediately from the Sam coordinates. Three hours later a truck arrived an announced "I can't look at it, it's not my usual truck and I don't have a touch". Couldn't recover us to our home despite paying for Recovery Plus. Said he would take us to the services to wait for a hire car. Hire company said GF wouldn't pay to get the car to the services. Had to go to their office. Rang GF to sort things out and was told the they had done everything the could and I was free to make alternative arrangements if I liked! Car is still stuck in a yard in Swansea and they can't say when it will be returned "might be 3 to 5 days" is the latest. "We don't have the resources". Keep being put through to 'support' which goes to an answer phone saying they can't take my call. Absolute shambles.