Reported a brakedown at 10am. My motorcycle wouldn't start. It would turn over but not fire up. The problem was the fuel pump sticking. I asked for recovery home. I explained all this to the call handler. Received an email stating they would be there at 1105am. Then Received an email at saying they were busy and would be there by 1330 . Then at 1214 another email saying still busy and be there at 1600. I received a telephone call at 1520 from the driver who was on route to jump my battery ( which he was told was flat) I explained I needed a recovery home and he said he couldn't do this as he had a car on the back of his trailer. I told him not to bother coming as it was NOT MY BATTERY. He turned up anyway ( obviously so he got paid for doing absolutely nothing). He took some pictures and I attempted to start the engine to prove it would turn over and show him it was not a flat battery. The engine spluttered and after a couple of attempts by me it fired up. I drove my bike home. I reported this fault at 10am and sat by the roadside until 15.20pm. Absolutely disgusting service. If you listen to the initial call from me you will here me reply to the question does the engine turn over with a yes.