TERRIBLE EXPERIENCE, ENDED UP PAYING MORE THAN 1300 BRITISH POUNDS My pick up is booked for 8 am at Glasgow airport. Nobody is there at 8 o'clock, office is closed, try to call the number but that is not reachable. It is raining and the two employees materialize around 8:20 am saying there was too much traffic coming from Edinburgh. Opening the office and initiating the computers take longer than expected. It seems the system is stuck and they cant scan my documents. Also the electronic signature system is not working so after several attempts they decide to give up and proceed with printing my contract. Printing must be repeated because they make a mistake in the return point (Glasgow instead of Edinburgh Airport as per my booking). HERE THE CRUCIAL MOMENT: at the moment of signing I ask more information about the different plans and covering options but the employee seem annoyed and he does not explain properly the difference, nor the details of those plans. It is late and i decide to go with the plan used in the booking that is the basic plan (basically no coverage of incidents). It is MY BIGGEST FAULT that will turn out to be the decisive factor for me to pay more than 1w00 british pounds at the end on the top of the renting fee. Finally around 8:50 everything is cleared and i get my keys. A couple of days after I received a call from the company saying my contract is not valid because the plate number is wrong. They send me the revised version via email, but basically I have driven for a couple of days without any contract. At the end, I return the car with a damage on both left side arroys (my fault). End of the story thanks to my basic plan i have to pay a total of £1385.02 based on the following: - Near Side Front Alloy Replacement - £655.01 - Near Side Rear Alloy Replacement - £655.01 - Damage Service Fee - £75.00 My mistake: choosing the wrong renting plan Green Motion fault: not explaining properly that there are different renting plans and that with just a small additional amount I could have been easily covered and saved most of £1385.02