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Green Motion Reviews

2.9 Rating 1,373 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,373 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
**Unfair Charges, Admin Fees, and Poor Customer Service** My experience with Green Motion was extremely disappointing, and I feel compelled to warn others. Like many others have reported on Trustpilot, TripAdvisor, and REVIEWS.io, I encountered hidden fees, pressure to buy expensive insurance, and unfair charges for damage that was already present when a car was picked up. Some vehicle are in poor condition, staff are friendly but often for get to tell or help with how to use things like GPS The worst part of my experience was being charged a **£68 “admin fee”** for a fine notification if unpaid — even though the fine itself was the result of **The green motion key fob not having a clearly written plate number on it**. I paid the Dartford Crossing charge, but I used the number plate **MJ40ZT**, which was written on the key fob. The actual plate was **MJ4OZT** — with the letter 'zero', not a 'O'. Green Motion claimed it was my responsibility to check the rental agreement for the correct plate, even though they provided plate number information on the key fob. So, despite doing my due diligence and paying the crossing fee, and receiving an email from Dart-crossing saying thank you for the payment I still ended up with a £68 admin fee — all because of an error made and their refusal to take into account of the charge already being paid. Add to that long wait times, unclear communication, and damage charges that seem to be a recurring theme in many reviews, and it’s clear this company operates in a way that leaves many customers out of pocket and incredibly frustrated. And no customer service after rental. I strongly recommend avoiding Green Motion. or their associated company U-Save. A cheap headline price is not worth the hidden costs and stress that may come after.
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Posted 1 week ago
⭐ 1 stella (se potessi, darei zero!) Esperienza pessima con Green Motion Milano Malpensa – da evitare assolutamente! Servizio vergognoso, disorganizzato e completamente non professionale. Ho prenotato un’auto più di una settimana prima, con orario di ritiro alle 18:00, e non ho ricevuto nessuna comunicazione sugli orari di apertura, né avvisi su costi extra per il ritiro. Il mio volo è arrivato perfettamente in orario, ma per mia enorme sorpresa, quando ho chiamato, mi è stato detto che stavano per chiudere e che avrei dovuto pagare 61 euro aggiuntivi per ritirare l’auto “fuori orario”! Una truffa bella e buona, visto che nessuna informazione del genere è mai stata comunicata al momento della prenotazione. Inoltre, non esiste alcuna navetta dall’aeroporto al loro ufficio — cosa che ovviamente non viene specificata da nessuna parte. Dopo un viaggio lungo, ci si ritrova a dover camminare con le valigie o pagare un taxi per raggiungere un posto sperduto fuori dal terminal. Un’assurdità totale per un autonoleggio che si definisce “aeroportuale”! A causa della loro mancanza totale di professionalità e rispetto per i clienti, mi sono ritrovato bloccato, senza auto, e con un’enorme perdita di tempo e denaro. Green Motion Malpensa è un disastro assoluto. Sconsiglio vivamente a chiunque di prenotare con loro — meglio spendere qualche euro in più e scegliere un’azienda seria.
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Posted 1 week ago
⚠️ Avoid Green Motion Edinburgh – Unfair Experience for Australian Drivers We booked our car through CarJet. and arrived on time at Green Motion Edinburgh Waverley, only to be refused the car because our Sydney, Australia driver’s licence did not show the issue date — only the expiry. Despite being in our late 50s with decades of driving experience, we were denied service because we’re unable to prove 2 years of driving experience and charged the full rental amount as a “no show.” This policy is unreasonable and unfair, especially for international travellers whose licence formats differ. We were left stranded in the city and forced to hire another car at four times the cost. Australians — please avoid Green Motion and choose another rental company that respects valid international licence.
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Posted 1 week ago
Green Motion Car Rental - Edinburgh Scotland I have been renting cars during my overseas travels for over 20 years, and I have never experienced such a disappointing and distressing situation as the one caused by Green Motion in Edinburgh. My friends and I booked two SUVs as early as January 2025 for our September 2025 trip around Scotland. There were nine of us in total. The rental cost was competitive, so we paid in full, including comprehensive insurance, and received a confirmation email confirming that everything was in order. However, when we arrived to collect the vehicles, the front desk staff refused to accept our Australian driver’s licences, claiming they did not display the “date of issue” and therefore did not prove we had more than two years of driving experience. We have all been licensed drivers for over 30 years, and at no point during the booking process or in any communication were we informed of this requirement. The staff demanded an official certification from the Australian licensing authority—a document that is impossible to obtain on the spot while travelling overseas. What made this even more unreasonable was that, just days earlier, we had successfully rented and driven two vehicles in England (London to Salisbury, Bath, and Stratford-Upon-Avon) using the same Australian licences without any issue whatsoever. Given the lack of prior communication about this supposed policy, and the suspicious timing, we could not help but suspect that Green Motion had overbooked or reassigned our vehicles to customers willing to pay higher rates, using this “licence requirement” as a pretext. As a result, our group was left stranded without transportation, and the Scotland leg of our holiday was completely ruined. This was a deeply frustrating and avoidable situation that caused significant stress, wasted time, and additional expense. I am seeking an immediate and full refund, along with a formal apology for the inconvenience and distress caused. I also urge Green Motion to review and clarify their driver’s licence policy to prevent other travellers from suffering the same experience.
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Posted 2 weeks ago
Green Motion Car Rental Zurich Switzerland. I used Expedia.com to book our return flight from Dallas To Zurich with American Airlines. An Expedia promotion offer included a reduced rate car rental from Green Motion in Zurich with the stipulation that we would be shuttled from Zurich Airport to this rental facility 5 Minutes from the Airport. The cost of the rental was to be $5 per day which on a 20 day rental was a significant price break. On previous trips I had always conveniently rented vehicles at Zurich Airport for $40 - $60 per day from major companies represented there without any issues. Arriving in Zurich my wife and I followed directions to the rental Company (Green Motion) shuttle and were shuttled to their facility about 20 Minutes from the airport. After waiting in line for 30+ minutes the rental agent to service us we were told that we needed to CC deposit 400chf and pay an additional 290 chf for some fishy unclear insurance or Vignette reason and that I would be charged an additional fee for being over 75 years in age. I made the CC deposit but declined both of these other fees which the service agent agreed not to charge. We returned the car to their small facility and were directed to park inside the entrance behind other returns. An employee inspected and received the car without any claim of damage. Upon returning home I received an email from Green Motion Company claiming $2015 chf damage for an almost invisible 7 cm scrape at the driver door rear edge with attached photos and documents to make payment immediately and that 400 chf had already been debited and administration Fee of 100 cfh had been added. I have filed a dispute with my cc bank for the return of the 400 chf deposit and $100 service fee. Thankfully their attempt to charge my cc directly for this fee was declined by my credit card bank.
Green Motion 1 star review on 4th October 2025 Green Motion 1 star review on 4th October 2025
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Posted 2 weeks ago
While in Oxford, we had a parking violation that we quickly paid in full. It was unacceptable that we then received an administration fee of 68lbs that had to be paid to Green Motion. Without my consent, Green Motion then charged my credit card twice the amount. Matter is under investigation! Why would I pay an administration fee for a parking fine that I paid in full? If this fee is not waived I will assure you that I will never do business with Green Motion. A negative review will follow!
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Posted 2 weeks ago
Dit zijn oplichters. Een paar honderd meter van hun verhuurpandje in Londen City Airport is een tunnel waarvoor je tol moet betalen. Als toerist kun je dit niet weten, je wordt er niet voor gewaarschuwd en je kunt het ook niet zien; het is een standaard tunnel op het eerste oog. Je krijgt dus 2 bekeuringen, want je moet erdoor als je weggaat en wanneer je de auto terugbrengt. Dat kost je 2x 108 euro. Maar Green Motion rekent ook nog eens (2x) 80,- euro aan administratiekosten (!!!) Dat schijnt ergens in het contract vermeld te staan, maar dat zijn "de kleine lettertjes". In plaats van je te waarschuwen (je moet je op een bepaalde site aanmelden) zeggen ze met opzet niets, zodat ze elke argeloze toerist 160,- euro uit de zak kunnen kloppen. Huur hier niets !!!
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Posted 3 weeks ago
Used this company for the 1st and last time and would advise against . The car we booked wasn’t available and needed cleaning . We had a hidden cost of over $1000 , for insurance because we couldn’t use a different debit card than the one originally used . Along with ourselfs were 4 other families all had issues with no car , wrong car and all had extra charges . Avoid at all costs
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Posted 3 weeks ago
BE CAREFUL FOR ALL OF YOU!!!!! THAT YOU WANT TO RENT A CAR FROM THIS COMPANY. THEY GIVE GOOD PRICE IN THE BEGINNING AND WHEN YOU RETERN THE CAR AND LEAVE THEY CHARGE YOU WITH EXTRA MONEY FOR CLEANING OR THAT YOU SMOKE IN THE CAR. AND MORE TAKE A VIDEO WHEN YOU TAKE THE CAR AND WHEN YOU LEAVE IT. IN AND OUT. THEY TOLD ME THAT THEY NEED 100 EURO TO CLEAN THE CAR MATS. YOU CAN SEE THE PHOTOS!!!!!!!!!!!!!! NEVER AGAIN
Green Motion 1 star review on 24th September 2025 Green Motion 1 star review on 24th September 2025 Green Motion 1 star review on 24th September 2025
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Posted 3 weeks ago
Rented off Green Motion in Edinburgh on 30.7.25 for 2 days. They took £1505 in security deposit, still not returned after 38 working days. They do not respond to emails or phone calls. They are clearly in financial trouble, do not use them even if they quote low, they are a bunch of rogues.
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Posted 3 weeks ago
Picking up a car took about 1 hour. A car is more or less OK. On return, a tiny scratch on the bumper was found, not even a painted part - 360 euros. How the hell does this cost the price of the whole bumper? It is a matter of polishing, not even repainting, but you charged me the price of a new item! This is a scam. For sure, I'll never have any business with you. Yes-yes, you are so sorry, I know. (Corfu, Greece)
Green Motion 1 star review on 23rd September 2025
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Posted 4 weeks ago
I have used Green Motion twice now and have been very happy with the quality of their vehicles and staff.
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Posted 1 month ago
Don't rent any car from them. Very bad service. My wife and I rented a car in toronto airport and our flight is delayed. They already closed when we landed. I gave them a call next morning immediately and agreed to pay 1-day rental fee, but they got all money and disagreed to refund the rest. Very bad
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Posted 1 month ago
Green Motion does not offer roadside assistance with their rentals. So in the event something happens with the rental, they do not offer any type of assistance. Their representatives tell you to get it towed to their location and that you will be reimbursed, only for the company to deny your claim for reimbursement. I will NEVER rent from this company again.
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Posted 1 month ago
Everything is OK.
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Posted 1 month ago
worst experience I ever had with car rentals, misleading information in the website, the car was very dirty, employees were rude, child seat was disgusting - avoid it
Green Motion 1 star review on 17th September 2025 Green Motion 1 star review on 17th September 2025 Green Motion 1 star review on 17th September 2025
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Posted 1 month ago
Fast and convenience.
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Posted 1 month ago
I booked a car with GreenMotion in Manchester England, through Expedia for a full seven days, and this turned into one of the worst rental experiences I’ve had. I was running late for pickup, so I called several times (no answer) and even emailed to let them know. When I arrived, Darren, the only person working, told me my reservation was cancelled although still active with Expedia and it could not be reinstated. What frustrated me most was that there were cars available, but he refused to issue one. He stated clearly that they would still keep my money and not provide a car. To me, this was unethical and dishonest. Instead of trying to help, Darren was dismissive and unwilling to work with me. I left extremely frustrated, thinking I had lost my entire seven-day rental. I had to go and rent another car from another company. I was trying to see if Expedia could help they didn’t do the following week I went back to Green motion in person because because I couldn’t let it go. Another employee, Omar’s, was professional, kind, and immediately reinstated the rental but I had to pay $200. This only proved that Darren could have helped me from the start but chose not to. I still hate the companies policy and think they are so scammy to offer cheap prices but hit you with exchanges for insurance. Do not book with them.
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Posted 1 month ago
Autos viejos, con muchas luces amarillas en el tablero que no brindan confianza. No tenía ruedas de auxilio Cobraron 1.500 euros de fianza y cuando lo devolví, no cancelaron ese pago
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Posted 1 month ago
Scam. Do not rent from this company. They charged us $2,000 for non visible neglible car scratch. This is a scam to charge people out of the country with this incorrect fee
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Posted 1 month ago
Green Motion is rated 2.9 based on 1,373 reviews