Green Motion Reviews

Name: Green Motion
Rating: 2.87

2.9 Rating 1,379 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 4th October 2025

Anonymous

Green Motion 1 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

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“We were completely scammed at Zurich airport on return of the car. We had no mishaps but 10 days after we returned the car we were sent photos of two small scratches which they claimed we had done ( we dispute this completely) which they proceeded to charge us 2000 euros for. The internet is full of terrible experiences customers have had with this company which unfortunately we only read afterwards. AVOID at all costs.”

Helpful Report

Posted 1 day ago

“Extremely poor experience we had with both Car Jet and Green Motion during our recent booking. When we arrived on our booking date to collect our vehicle at Green Motion in Edinburgh, we were informed that our Australian (New South Wales) Driver’s Licences were not acceptable/valid because they did not display an issue date. This was both unexpected and unreasonable. The General Conditions of Green Motion do not specify that an issue date must appear on the driver’s licence. They do, however, clearly state that Australian driver’s licences are accepted. Likewise, the booking confirmation and email reminders only stated that we needed to bring our original driver’s licence and the rental receipt. Again, there was no mention whatsoever of an issue date requirement. We made our booking months in advance, so this lack of clear information is extremely disappointing. The information provided which we relayed on, we now find incomplete and misleading. However, as a company that lists Australia as an accepted licence authority, Green Motion should be aware that the New South Wales Driver’s Licence is a valid, professional, and internationally recognised document. Because of this unexpected rejection, we were left without transport and forced to make urgent alternative arrangements to avoid missing our itinerary. Sixt had no available 7-seater vans, and we ultimately had to book two vehicles with Enterprise at a significantly higher cost. Notably, neither of these companies had any issue accepting our Australian licences. This situation caused unnecessary stress, financial loss, and disruption to our trip. We have shared our experience with colleagues, friends, and community members, all of whom were shocked by this unreasonable policy. No formal apology from both Car Jet and Green Motion. No Reimbursement of our car rental cost due to your company’s unclear and misleading rental requirements. No Reimbursement of the car insurance we paid.”

Helpful Report

Posted 2 weeks ago

“Terrible Experience. Terrible Company. Given a car and told it was 100% pristine. Shown the car with full lights blaring so impossible to see (felt like a tactic). Then started driving and there was a clear chip in the middle of the screen so had to stop on the way out of the airport as it was midnight and it was closing and there was no where else to stop. Eventually the employee came out and told me not to worry.... and i would not pay exorbitant charge for the damage but this was purely by chance as he was locking up and getting ready to go home. I was with my young son at the time and the whole experience was extremely stressful and upsetting. Was also verbally told when i picked up the car that they needed my credit card for any fines that i may incur. Much to my shock I was fined £68 for a £50 traffic violation when i had to wait outside the airport to report the damaged window. I thought that was the end of it but no. Then I received debt collector letters for £170 for the same traffic violation as it turns out the credit card only covers their ADMINISTRATION FEE to pass the debt to the driver!!!!!! A horrible horrible distressing experience I don't ever want to have to repeat.”

Helpful Report

Posted 3 weeks ago

“Faro office. 3 day rental. This company is a shameful outfit. From the outset I was hassled to get insurance with them, to which I said no, and when the guy kept saying, "that means you'll have to pay for any scratches", I just knew something would go wrong...and it did. I took picture of every scratch on that car and when I returned it, they went straight to the tiniest of scratches on the door edge (2.3 cms apparently, so just over their 2cm rule) and claimed I had done this. I could barely see anything. We had the car for 3 days and only drove it for about 10 miles on 1 of them. I DID NOT hit the door at any point. I stupidly did not take a picture of this 'scratch' because I was so upset and suddenly I was being charged 73 euros. This was basically a set up and punishment as I had not taken out the 140 Euros worth of insurance with them. There is no way they will get that 'scratch' mended and the 73 Euros is for their pocket. This is a total scam and I would not recommend them to anyone. They are a rip off outfit”

Helpful Report

Posted 4 weeks ago

“This was Greenmotion office in Fez ( Marrocco) - First they gave us a car with a flat tyre, when we complained they took the car to the petrol station they pumped up the tyre and returned. We refused to take the car as the tyre had not been checked but they said they did not have any other car our category so we had to pay to upgrade and get a car. - The person in charge urged us to check the car and make a video of all the scrathes, together with him we checked everything but he never mentioned the windshield and at simple sight it was perfect so we did not think about it. When we returned the car, the guys that checked the car went directly to the windshield and they told us there were some scratches invisible at simple sight, you had to know they were there to see them. The glass was not broken or anything just 2 tiny, invisible points and that gave them the right to keep the deposit. We are sure we did not do that as we did not dirive by any road with little stones and at night the car was in a garage, We believe, they knew about these two tiny points that´s why they did not check the windshield on delivery. So if you rent a car here, make sure to check your windshield at really close sight or you will lose your diposit, better go to another company. We travel a lot and this is the first time something like this happens to us, it is a clear example of bad practice and we will not repeat with this company.”

Helpful Report

Posted 1 month ago

“The worst rental service ever. I made a small mistake regarding the return time. I was forced to pay 350 pounds for extra insurance even though I had paid for extra cover on my booking. This was not recognised by Green motion. I asked if I could return the car a da earlier and stay at the nearby hotel which would have been a much cheaper option for me. This was refused and I had to pay 350 pounds so I could return the car an hour earlier. All my emails to the company asking why I was not allowed to return the car earlier and why I had to pay 350 pounds, were not answered. Is this legal? I do not live in the uk and therefore find it difficult to take action against green motion. Appalling customer service. The worst car rental experience ever. Never again. I wished I had seen all the bad reviews before I made my booking.”

Helpful Report

Posted 1 month ago

“**Unfair Charges, Admin Fees, and Poor Customer Service** My experience with Green Motion was extremely disappointing, and I feel compelled to warn others. Like many others have reported on Trustpilot, TripAdvisor, and REVIEWS.io, I encountered hidden fees, pressure to buy expensive insurance, and unfair charges for damage that was already present when a car was picked up. Some vehicle are in poor condition, staff are friendly but often for get to tell or help with how to use things like GPS The worst part of my experience was being charged a **£68 “admin fee”** for a fine notification if unpaid — even though the fine itself was the result of **The green motion key fob not having a clearly written plate number on it**. I paid the Dartford Crossing charge, but I used the number plate **MJ40ZT**, which was written on the key fob. The actual plate was **MJ4OZT** — with the letter 'zero', not a 'O'. Green Motion claimed it was my responsibility to check the rental agreement for the correct plate, even though they provided plate number information on the key fob. So, despite doing my due diligence and paying the crossing fee, and receiving an email from Dart-crossing saying thank you for the payment I still ended up with a £68 admin fee — all because of an error made and their refusal to take into account of the charge already being paid. Add to that long wait times, unclear communication, and damage charges that seem to be a recurring theme in many reviews, and it’s clear this company operates in a way that leaves many customers out of pocket and incredibly frustrated. And no customer service after rental. I strongly recommend avoiding Green Motion. or their associated company U-Save. A cheap headline price is not worth the hidden costs and stress that may come after.”

Helpful Report

Posted 1 month ago

“⭐ 1 stella (se potessi, darei zero!) Esperienza pessima con Green Motion Milano Malpensa – da evitare assolutamente! Servizio vergognoso, disorganizzato e completamente non professionale. Ho prenotato un’auto più di una settimana prima, con orario di ritiro alle 18:00, e non ho ricevuto nessuna comunicazione sugli orari di apertura, né avvisi su costi extra per il ritiro. Il mio volo è arrivato perfettamente in orario, ma per mia enorme sorpresa, quando ho chiamato, mi è stato detto che stavano per chiudere e che avrei dovuto pagare 61 euro aggiuntivi per ritirare l’auto “fuori orario”! Una truffa bella e buona, visto che nessuna informazione del genere è mai stata comunicata al momento della prenotazione. Inoltre, non esiste alcuna navetta dall’aeroporto al loro ufficio — cosa che ovviamente non viene specificata da nessuna parte. Dopo un viaggio lungo, ci si ritrova a dover camminare con le valigie o pagare un taxi per raggiungere un posto sperduto fuori dal terminal. Un’assurdità totale per un autonoleggio che si definisce “aeroportuale”! A causa della loro mancanza totale di professionalità e rispetto per i clienti, mi sono ritrovato bloccato, senza auto, e con un’enorme perdita di tempo e denaro. Green Motion Malpensa è un disastro assoluto. Sconsiglio vivamente a chiunque di prenotare con loro — meglio spendere qualche euro in più e scegliere un’azienda seria.”

Helpful Report

Posted 1 month ago

“⚠️ Avoid Green Motion Edinburgh – Unfair Experience for Australian Drivers We booked our car through CarJet. and arrived on time at Green Motion Edinburgh Waverley, only to be refused the car because our Sydney, Australia driver’s licence did not show the issue date — only the expiry. Despite being in our late 50s with decades of driving experience, we were denied service because we’re unable to prove 2 years of driving experience and charged the full rental amount as a “no show.” This policy is unreasonable and unfair, especially for international travellers whose licence formats differ. We were left stranded in the city and forced to hire another car at four times the cost. Australians — please avoid Green Motion and choose another rental company that respects valid international licence.”

Helpful Report

Posted 1 month ago

“Green Motion Car Rental - Edinburgh Scotland I have been renting cars during my overseas travels for over 20 years, and I have never experienced such a disappointing and distressing situation as the one caused by Green Motion in Edinburgh. My friends and I booked two SUVs as early as January 2025 for our September 2025 trip around Scotland. There were nine of us in total. The rental cost was competitive, so we paid in full, including comprehensive insurance, and received a confirmation email confirming that everything was in order. However, when we arrived to collect the vehicles, the front desk staff refused to accept our Australian driver’s licences, claiming they did not display the “date of issue” and therefore did not prove we had more than two years of driving experience. We have all been licensed drivers for over 30 years, and at no point during the booking process or in any communication were we informed of this requirement. The staff demanded an official certification from the Australian licensing authority—a document that is impossible to obtain on the spot while travelling overseas. What made this even more unreasonable was that, just days earlier, we had successfully rented and driven two vehicles in England (London to Salisbury, Bath, and Stratford-Upon-Avon) using the same Australian licences without any issue whatsoever. Given the lack of prior communication about this supposed policy, and the suspicious timing, we could not help but suspect that Green Motion had overbooked or reassigned our vehicles to customers willing to pay higher rates, using this “licence requirement” as a pretext. As a result, our group was left stranded without transportation, and the Scotland leg of our holiday was completely ruined. This was a deeply frustrating and avoidable situation that caused significant stress, wasted time, and additional expense. I am seeking an immediate and full refund, along with a formal apology for the inconvenience and distress caused. I also urge Green Motion to review and clarify their driver’s licence policy to prevent other travellers from suffering the same experience.”

Helpful Report

Posted 2 months ago

“Green Motion Car Rental Zurich Switzerland. I used Expedia.com to book our return flight from Dallas To Zurich with American Airlines. An Expedia promotion offer included a reduced rate car rental from Green Motion in Zurich with the stipulation that we would be shuttled from Zurich Airport to this rental facility 5 Minutes from the Airport. The cost of the rental was to be $5 per day which on a 20 day rental was a significant price break. On previous trips I had always conveniently rented vehicles at Zurich Airport for $40 - $60 per day from major companies represented there without any issues. Arriving in Zurich my wife and I followed directions to the rental Company (Green Motion) shuttle and were shuttled to their facility about 20 Minutes from the airport. After waiting in line for 30+ minutes the rental agent to service us we were told that we needed to CC deposit 400chf and pay an additional 290 chf for some fishy unclear insurance or Vignette reason and that I would be charged an additional fee for being over 75 years in age. I made the CC deposit but declined both of these other fees which the service agent agreed not to charge. We returned the car to their small facility and were directed to park inside the entrance behind other returns. An employee inspected and received the car without any claim of damage. Upon returning home I received an email from Green Motion Company claiming $2015 chf damage for an almost invisible 7 cm scrape at the driver door rear edge with attached photos and documents to make payment immediately and that 400 chf had already been debited and administration Fee of 100 cfh had been added. I have filed a dispute with my cc bank for the return of the 400 chf deposit and $100 service fee. Thankfully their attempt to charge my cc directly for this fee was declined by my credit card bank.”

Helpful Report

Posted 2 months ago

“While in Oxford, we had a parking violation that we quickly paid in full. It was unacceptable that we then received an administration fee of 68lbs that had to be paid to Green Motion. Without my consent, Green Motion then charged my credit card twice the amount. Matter is under investigation! Why would I pay an administration fee for a parking fine that I paid in full? If this fee is not waived I will assure you that I will never do business with Green Motion. A negative review will follow!”

Helpful Report

Posted 2 months ago

“Dit zijn oplichters. Een paar honderd meter van hun verhuurpandje in Londen City Airport is een tunnel waarvoor je tol moet betalen. Als toerist kun je dit niet weten, je wordt er niet voor gewaarschuwd en je kunt het ook niet zien; het is een standaard tunnel op het eerste oog. Je krijgt dus 2 bekeuringen, want je moet erdoor als je weggaat en wanneer je de auto terugbrengt. Dat kost je 2x 108 euro. Maar Green Motion rekent ook nog eens (2x) 80,- euro aan administratiekosten (!!!) Dat schijnt ergens in het contract vermeld te staan, maar dat zijn "de kleine lettertjes". In plaats van je te waarschuwen (je moet je op een bepaalde site aanmelden) zeggen ze met opzet niets, zodat ze elke argeloze toerist 160,- euro uit de zak kunnen kloppen. Huur hier niets !!!”

Helpful Report

Posted 2 months ago

“Used this company for the 1st and last time and would advise against . The car we booked wasn’t available and needed cleaning . We had a hidden cost of over $1000 , for insurance because we couldn’t use a different debit card than the one originally used . Along with ourselfs were 4 other families all had issues with no car , wrong car and all had extra charges . Avoid at all costs”

Helpful Report

Posted 2 months ago

“BE CAREFUL FOR ALL OF YOU!!!!! THAT YOU WANT TO RENT A CAR FROM THIS COMPANY. THEY GIVE GOOD PRICE IN THE BEGINNING AND WHEN YOU RETERN THE CAR AND LEAVE THEY CHARGE YOU WITH EXTRA MONEY FOR CLEANING OR THAT YOU SMOKE IN THE CAR. AND MORE TAKE A VIDEO WHEN YOU TAKE THE CAR AND WHEN YOU LEAVE IT. IN AND OUT. THEY TOLD ME THAT THEY NEED 100 EURO TO CLEAN THE CAR MATS. YOU CAN SEE THE PHOTOS!!!!!!!!!!!!!! NEVER AGAIN”

Green Motion 1 star review on 24th September 2025

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Posted 2 months ago

“Rented off Green Motion in Edinburgh on 30.7.25 for 2 days. They took £1505 in security deposit, still not returned after 38 working days. They do not respond to emails or phone calls. They are clearly in financial trouble, do not use them even if they quote low, they are a bunch of rogues.”

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Posted 2 months ago

“Picking up a car took about 1 hour. A car is more or less OK. On return, a tiny scratch on the bumper was found, not even a painted part - 360 euros. How the hell does this cost the price of the whole bumper? It is a matter of polishing, not even repainting, but you charged me the price of a new item! This is a scam. For sure, I'll never have any business with you. Yes-yes, you are so sorry, I know. (Corfu, Greece)”

Green Motion 1 star review on 23rd September 2025

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Posted 2 months ago

“I have used Green Motion twice now and have been very happy with the quality of their vehicles and staff.”

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Posted 2 months ago

“Don't rent any car from them. Very bad service. My wife and I rented a car in toronto airport and our flight is delayed. They already closed when we landed. I gave them a call next morning immediately and agreed to pay 1-day rental fee, but they got all money and disagreed to refund the rest. Very bad”

Helpful Report

Posted 2 months ago

“Green Motion does not offer roadside assistance with their rentals. So in the event something happens with the rental, they do not offer any type of assistance. Their representatives tell you to get it towed to their location and that you will be reimbursed, only for the company to deny your claim for reimbursement. I will NEVER rent from this company again.”

Helpful Report

Posted 2 months ago

Green Motion is rated 2.9 based on 1,379 reviews