“נוכלים! תתרחק מהם!
מתבססים על "השלמת הכנסה" מנזקים מומצאים כשמחזירים להם את הרכב. בונים על כך שהנהגים יקבלו כבר את ההחזר מהביטוח..
מעולם לא נתקלתי ביחס דומה מחברת השכרת רכב.
כל ההסברים שלי שאין שום נזק ומדובר בשימוש רגיל, וזהיר מאוד במקרה שלי, נפלו על חוסר התייחסות מצידם.
אתה לקוח שבוי שממהר לטיסה חזרה ושפקדון משמעותי שלך מוחזק אצלם והם יודעים זאת..”
“Awful experience in Venice (airport). 2.5 hour wait in midday sun. Then when we arrived at counter, they claimed that our UK driving licence was invalid without international driving permit and we could only rent the car we had pre paid for if we took out the 300 Euro insurance. It’s basically a scam. People in front had to do the same because they tried to pay using Monzo. It seems the business model is to leave you waiting and sweating (literally) so long that you accept their exorbitant insurance just so you can get a car and leave. Having decided to just pay up (we just wanted a car and to get on with our trip), it turned up really dirty. One person serving and delivering the car. Children and parents crying, and the guy behind the counter honestly didn’t give one. I’ve travelled to over 50 countries and this is the worst travel experience I’ve ever had by a long distance. Avoid. Like the plague. It is truly awful. And they will scam you. It will ruin the start of your holiday. Sadly, the people dropping back their cars said it was the same the week before. So this wasn’t a one off. Green motion (a UK based company) should be truly embarrassed to run such an appalling franchise.”
“Awful Experience - Green Motion Faro
I rarely leave negative reviews, but my experience with Green Motion was so poor that I feel it is important to warn others.
When collecting the vehicle, there was existing damage present. I pointed this out to the member of staff during check-in, who assured me it had been noted. I also took my own photographs and videos of the vehicle before leaving.
When I returned the vehicle, I was informed that there was no record of this existing damage. Fortunately, I had extensive photographic and video evidence showing the condition of the car when it was collected. The staff member inspecting the vehicle acknowledged the damage was already present and even stated on video that I would not be charged for it.
Despite this, later in the day I was charged £2000 and received documentation classifying the same damage as “new damage” caused during my rental. I never agreed to this assessment and immediately raised a complaint.
What followed was a frustrating process where I had to provide photographs, videos and additional evidence to prove that the damage already existed. Only after Green Motion carried out a further investigation did they eventually admit the claim should be cancelled and confirm that no charges would be applied.
I considered the matter resolved, only to receive another communication more than two weeks later claiming that a rental charge had supposedly been missed and that further money was owed. This was despite me specifically asking at both collection and return whether there was anything outstanding to pay. On both occasions I was told everything was in order.
The entire experience felt disorganised and poorly managed from start to finish:
• Existing damage was not correctly recorded.
• I was initially held responsible for damage that was already on the vehicle.
• Documentation contradicted what staff told me in person.
• I had to spend significant time gathering evidence to defend myself.
• Additional payment requests appeared weeks after the rental had ended.
• At no point was any goodwill gesture offered.
• At no point did I receive a meaningful apology for the inconvenience caused.
The only reason I was able to successfully challenge the damage claim was because I had taken comprehensive photographs and videos when collecting the vehicle. My advice to anyone hiring from Green Motion would be to document absolutely everything before leaving the rental location.
This was one of the most stressful and disappointing car hire experiences I have had, and unfortunately I would not use Green Motion again or recommend them to otherso”
“My experience was less than satisfactory but I put it down to the staff on the day and would have given a reasonable review until I got a parking ticket that had been incorrectly issued. I contacted the venue and the ticket was cancelled. I supplied a full explanation and offered to put Green Motion in touch with the venue. Customer support insisted on charging me 68 pounds admin fee for a fine that should never have been issued! I wrote to Green Motion re this and weeks later no reply! I was lured in by what appeared to be cheaper rates but I was completely misled! You will never see me again and I am telling everyone in my circle and online not to touch Green Motion with a barg pole!”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Still waiting for my deposit of 1505 pounds, was told when i picked up the car it would be returned within five days (11 WORKING DAYS) at the moment. I see this is quite a common practice by this company, are their employees told to tell these lies”
“they said they didn't have the car I reserved and paid for and I had to get a 250 pound upgrade for a week... to get what I already paid for online. The car was dirty, old muffin paper wrapper in the console. If you have any parking tickets, the company charges a ridiculous fee - one parking ticket was a $100 use fee, and I had to pay the parking ticket on top of the fee. My colleague also rented a car, they claimed he had some minor damage on his return... NEVER, NEVER rent from them... this is my opinion only base on my experience.”
“I organised car hire from this company at Edinburgh airport through Ryanair on their website. A couple of weeks prior to taking my trip, Ryanair changed the outgoing flight time which meant that I couldn't collect my car when originally planned. I contacted Green Motion to inform them of this and to arrange a new collection time and in their response, they demanded £200 in order to do so. This meant that I had to return to the airport and sit around for hours to only then return to the Green Motion office located in the middle of nowhere, which is only accessible by bus at the original time to collect my car.
I found the staff to be very polite, obliging and helpful, Dilyan in particular. On one of my visits to the office, I was told by staff NOT to arrange a booking in future through Ryanair but to contact them directly instead, particularly when it comes to arranging insurance. Returning my car was a very easy and speedy experience.
Going forward I would not arrange car hire through Ryanair's website.”
“This place was a scam I reserved through armed forces travel. They completely lie about their pricing you reserve a car for a price then they add pricing once you go pick it up. They have an outrageous 2000k deposit. They don’t take your insurance coverage. I went from a 120.00 reservation to almost 500.00 dollars. Not military friendly unprofessional scammers. Preying on false advertising. They should not be allowed to continue to lie to the public leading on with false pricing until you show up in person.”
“Tricked into paying stupidly expensive insurance when picking up car and thinking it was just a deposit I would get back.
Only enough petrol in car to just get me to my destination when I picked up car.
Passing my complaint all around
Never using again and still waiting for refund”
“SCAM!! DO NOT RENT FROM GREEN MOTION AT ZURICH AIRPORT. We received a bill a few days after returning the car for nearly 2.000 CHF for what appeared to be a very minor scratch that they claimed occurred during our rental period. We were tricked by the number of positive Google reviews, which are clearly fake - do not make the same mistake. This service is a scam and if you read the low reviews you will see that there is a clear pattern of claiming minor damages and charging disproportionately high fees for repairs that were not even made. This happened to myself as well as my friend during the same period. Avoid this rental service!! They are unethical and will try to scam you.”
“Would not use again. Please avoid.
The cheap headline price was not worth it. On arrival there was a big push for expensive extra insurance, and the whole setup felt designed to upsell.
I picked the car up at night in poor light. The paperwork already showed existing damage to the alloy wheel / rim, yet when I returned it the next day, after only around two hours of driving, I was told there was damage to the tyre sidewall next to that existing rim damage, and that I had to pay or lose my £1,500 deposit. I absolutely did not hit a kerb or strike anything.
£200 for a scuff on the tyre that I did not cause. A full set of tyres would cost less.
What should have been a simple rental turned into months of dispute, stress, and debt recovery emails over a relatively small amount of damage. In the end I paid just to make it stop.
My view: Green Motion operate in a way that feels predatory. Costs are stripped down to create an attractive headline price, service suffers badly, and if anything goes wrong, whether it was your fault or not, you may find yourself liable.”
“FRAUD ALERT: Do not rent from here!
I was scammed by Green Motion Zurich for 1,617.43 CHF. They charged my card days after the rental for a "scratch" less than 2cm that I did not cause.
I have high-definition video evidence recorded at the exact moment I returned the car in their garage, proving the vehicle was spotless and undamaged. I have sent this proof to them and tried to resolve this multiple times, but they completely ignore my emails and refuse to reply. They simply take your money and stop communicating.
DO NOT RENT HERE. It is worth paying a little more for a reputable company at the airport to avoid being hit with a 1,600+ CHF fraudulent bill. Check the other reviews—this is a systemic scam.”
“We rented a small vehicle near Zurich Airport for a period of five days. Upon returning the vehicle, we were charged approximately CHF 2,000 for a range of alleged damages.
We do acknowledge that we caused damage to the fog light. According to the company’s internal report, the replacement cost for the fog light amounts to CHF 250, in addition to CHF 200 per hour for labor. While we consider the rate to be high, we do not dispute this portion of the charge.
However, we strongly contest the additional charge of CHF 1,150 for repainting the entire vehicle. This charge appears unjustified for the following reasons:
The area surrounding the fog light shows no visible scratches.
The component surrounding the fog light is made entirely of plastic and does not require repainting, not to speak of repainting the entire vehicle
Any other scratches present on the car were pre-existing and documented in the vehicle handover report prior to the rental period.
We did not cause any further damage to the vehicle beyond the actual fog light.
Despite this, the company, Green Motion, charged the full amount of our deposit immediately, without providing sufficient evidence or documentation. We have formally requested an official repair invoice, but have received no response to date.
Based on the above, as far as we can tell, we have been scammed for the maximum of our deposit.”
“I was rented a car with a buckled wheel. The after sales service I received when I tried to resolve the issue was appalling. The staff at the Heathrow branch were less than helpful. I’ll never use this company again!”
“Worst service levels ever. Heavy handed sales tactics when I sought to upgrade from manual to automatic - which ended up costing me twice what I had already paid. The car they gave me had a serious oil leak. I reported it in writing and by phone and received no response 10 days later - the oil leak still happening - I had to make several calls before a manager told me that there would be no replacement car because nothing like that was reported at pick up/handover - as if customers are expected to conduct full mechanical checks in poorly lit car parks at 7pm at night in the cold winter. This is a deeply unethical company with zero service ethos. Reading others' reviews I am bracing for more unpleasantness when I return the car. AVOID AVOID AVOID. If I could review at zero star (or minus), I would”
“We were completely scammed at Zurich airport on return of the car. We had no mishaps but 10 days after we returned the car we were sent photos of two small scratches which they claimed we had done ( we dispute this completely) which they proceeded to charge us 2000 euros for. The internet is full of terrible experiences customers have had with this company which unfortunately we only read afterwards. AVOID at all costs.”
“Extremely poor experience we had with both Car Jet and Green Motion during our recent booking.
When we arrived on our booking date to collect our vehicle at Green Motion in Edinburgh, we were informed that our Australian (New South Wales) Driver’s Licences were not acceptable/valid because they did not display an issue date. This was both unexpected and unreasonable.
The General Conditions of Green Motion do not specify that an issue date must appear on the driver’s licence. They do, however, clearly state that Australian driver’s licences are accepted. Likewise, the booking confirmation and email reminders only stated that we needed to bring our original driver’s licence and the rental receipt. Again, there was no mention whatsoever of an issue date requirement. We made our booking months in advance, so this lack of clear information is extremely disappointing. The information provided which we relayed on, we now find incomplete and misleading.
However, as a company that lists Australia as an accepted licence authority, Green Motion should be aware that the New South Wales Driver’s Licence is a valid, professional, and internationally recognised document.
Because of this unexpected rejection, we were left without transport and forced to make urgent alternative arrangements to avoid missing our itinerary. Sixt had no available 7-seater vans, and we ultimately had to book two vehicles with Enterprise at a significantly higher cost. Notably, neither of these companies had any issue accepting our Australian licences.
This situation caused unnecessary stress, financial loss, and disruption to our trip. We have shared our experience with colleagues, friends, and community members, all of whom were shocked by this unreasonable policy. No formal apology from both Car Jet and Green Motion. No Reimbursement of our car rental cost due to your company’s unclear and misleading rental requirements. No Reimbursement of the car insurance we paid.”
