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Green Motion Reviews

2.9 Rating 1,373 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,373 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
If I could give zero stars I would. Roundly leave a review with no stars. First time out of the country and experience the worse service and car possible. Two gentlemen working on 09/04/25 at 9 am super uncaring and does not belong in the industry of guest services. Car was dented, no hub caps, missing gas cap door, scratches, no spare tire, ac vents broken, check engine light on etc. I asked to pay for upgrade and they said won’t be available during my entirety of the stay. Don’t know how it’s possible to even rent this car out. We felt so unsafe as not knowing if it would break down so we decided to use only to get to our destination and park it. We ensued using taxis etc to get around. What a joke. If going to Podgorica airport I highly recommend to use another company. I feel as if I was treated badly based on my ethnicity. By far the worse experience every.
Green Motion 1 star review on 13th September 2025 Green Motion 1 star review on 13th September 2025 Green Motion 1 star review on 13th September 2025 Green Motion 1 star review on 13th September 2025 Green Motion 1 star review on 13th September 2025 Green Motion 1 star review on 13th September 2025
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Posted 1 month ago
Todo muy bien en la Isla de Creta
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Posted 1 month ago
I have used green motion few times in Scotland and Heathrow branch. Always been excellent and happy with service. I used them recently and was happy with service until they have not returned my deposit. It has been over 2 weeks now and they are not responding to my emails or answer the phone.
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Posted 1 month ago
Good deal in Heraklion airport.
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Posted 1 month ago
I am satisfied with my booking with Greenmotion. The car was in good condition and we were able to change the baby seat.
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Posted 1 month ago
Very pleased with the services and ease of collecting vehicle. We were upgraded too.
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Posted 1 month ago
Not near the airport, waited 45minuts for airport pick-up before catching a Uber,no communication about extending rental, no number left in vehicle as said if we had trouble, 68euro handling fee to send on email
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Posted 1 month ago
Guter Service, schnelle Übergabe des PKW. Zügige Abnahme nach Rückgabe des PKW. Auto Nissan Juke war gut gepflegt und fast neu. Green Motion ist zu empfehlen.
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Posted 1 month ago
Übernahme am Flughafen Podgorica schnell und unproblematisch. es wurde nicht nicht versucht zusätzliche Versicherungen zu verkaufen. Fahrzeug war neu mit nur 11.000km, ohne Beschädigungen gebucht hatte ich allerdings ein Fahrzeug mit 4WD und Diesel bekommen habe ich hingegen ein 2WD Benziner. dafür hätte ich bei der Buchung einiges weniger bezahlt
Green Motion 4 star review on 8th September 2025 Green Motion 4 star review on 8th September 2025
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Posted 1 month ago
OMG what a nightmare. Did the car rental bought car insurance in advance of the reservation as typically do not do that. When I got to the car rental agency, they wasted 20 minutes of my time making me verify other insurance over and above the insurance I bought. In addition, they had me pre-sign the day before to expedite the car rental pickup with all our details it made us do it all over again. This place is a complete scam. Total BS!!!!!!!!
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Posted 1 month ago
I booked a rental in Corfu Greece and the entire process was beyond ridiculous. First, the shuttle was nowhere to be found. The tel# you are supposed to call to be picked up was never answered. I had to walk in the 90 degree heat with two cases for 1000 meters as no taxi was going to take me such a short driving distance. When I arrived, I asked if I had the correct tel# and the representative said: "yes". I then shared how I just walked for 20 minutes and that nobody answered. Her reply: "Can't you see how busy we are." As the paperwork was being processed, I realized I forgot my driver's license. Green Motion refused to accept my digital license. Car rental companies only make a copy of the driver's license. What difference is it? Other rental companies accept a digital image emailed. I then called Expedia to ask them to cancel or change the reservation to my brother's name and for two days later and still charge me for two days. Expedia was unable to get a hold of any representative at Green Motion. Supposedly you can only email them. This is a convenient way for Green Motion to later not accept a reasonable cancellation and refund the customer. In the end, I paid 750 euro for a car I could never rent. I then had my cousin come to rent a car and we were told there were no cars available. So Green Motion didn't lose money from a lost sale and yet kept 700 euro. It's been three days and Green Motion has yet to reply to Expedia. I will never rent from this company again. They have good rates but in the end, they will screw you when the opportunity is present. Check online, Green Motion has a terrible reputation.
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Posted 1 month ago
Everything good.
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Posted 1 month ago
Free upgrade. Friendly staff at The airport
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Posted 1 month ago
Nice people, great brand new car, great service! Thanks for dropping us off at the hotel.
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Posted 1 month ago
Good value and reasonably quick check in and out
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Posted 1 month ago
This was the 2nd time I had rented from Green Motion at Gatwick and I was as satisfied as I was last year! The check-in was really fast, the guys working there were really friendly and me and my son were in our car in about 30 minutes. I had a few questions about how to use the car (as I haven't ever driven a brand new car!) and it wasn't a problem to ask, even though they were quite silly. Will definitely rent again on my next visit home!
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Posted 1 month ago
The vehicle was spotlessly clean and the pick up/drop off was quick and easy. It saved a lot of time being able to do most of the registration online beforehand, including uploading images of the required documentation for the driver. On the negative front, the car we were given was much smaller than the category we'd requested (we couldn't even fit our suitcase in the boot) and it was an automatic, which we hadn't asked for. The driver was used to a manual so it took a while to adapt, which wasn't easy in the busy traffic you encounter leaving the location. It would also be better if it is highlighted clearly at the top of all rental agreements/communications that you shouldn't get on the free shuttle bus to the Car Rental area, as that's not where Green Motion are based. We had to get back on to return to the airport having made this mistake, and we weren't the only ones on that bus so it's obviously not clear enough at the moment.
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Posted 1 month ago
very kind person
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Posted 1 month ago
Quick and efficient service. The staff in Hamburg airport were very professionally dealing with some very difficult customers ahead of me and because of a slight delay through no fault of Green Motion I was given an upgrade. Fantastic customer service.
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Posted 1 month ago
work as intended :)
Green Motion 5 star review on 8th September 2025
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Posted 1 month ago
Green Motion is rated 2.9 based on 1,373 reviews