Login
Start Free Trial Are you a business? Click Here

Green Motion Reviews

2.9 Rating 1,375 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,375 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Good welcome, attractive prices, very clean vehicles, clear instructions, pleasant staff.
Helpful Report
Posted 1 month ago
Good service, clean car
Helpful Report
Posted 1 month ago
Friendly and honest staff. Zakynthos Greece
Helpful Report
Posted 1 month ago
decent prices, good cars, effective pickup and drop off. Big issue was withholding deposit for far too long on returning vehicle, 20 days, unacceptable.
Helpful Report
Posted 1 month ago
Respectful and on-time staffs . clean and safe vehicle
Helpful Report
Posted 1 month ago
Great good value for money, friendly/helpful staff and the airport collection and drop-off process is very straightforward. I’d definitely use again and recommend to others.
Helpful Report
Posted 1 month ago
Great customer service.
Helpful Report
Posted 1 month ago
Estuvo todo bien , la entrega fue muy rápida , el estado del automóvil perfecto y la atención del personal muy clara y cordial. Lo recomiendo
Helpful Report
Posted 1 month ago
Great Customer Service!
Helpful Report
Posted 1 month ago
AVOID THIS SCAM! Bait and Switch at its Finest! I booked a car with Green Motion through a third-party app, attracted by what seemed like a great rate. I then spent $80 on an Uber to get to their location, only to be hit with a classic bait-and-switch scam. At the front desk, I was told the initial rate was only the beginning. They demanded an additional $60 a day for their insurance, $20 a day for tolls, and a ridiculous $2,000 security deposit. When I tried to use my personal State Farm insurance, which includes full rental coverage, the front desk agent refused. He claimed that under Florida law, it is mandatory for Florida residents to purchase a separate policy with at least $300,000 in coverage! A completely false and unbelievable assertion. After being told I couldn't use my own valid insurance, I realized I was dealing with a company that operates on misleading and dishonest tactics. I was forced to walk out without a car and spend another $80 on an Uber. Save yourself the time and money. This company is not legitimate. A total scam!
Helpful Report
Posted 1 month ago
Excellent service and helpful ,welcoming staff. Car was ready for me to take away. I filled in the pre- collection paperwork so the whole handover took less than 10 minutes. Excellent
Helpful Report
Posted 1 month ago
Nothing bad to say quick to pick up and sort hire, quick to sort out return and amazingly quick with refund of deposit back to account. Far quicker than I’ve ever experienced with other car hire companies
Helpful Report
Posted 1 month ago
I’ve booked with green motion many times before (in Europe) but this time (in South Africa) I’ve been not happy. First the good: great car, friendly staff, quick rental process… But, the pick up driver came very late which was very unpleasant; and when I returned the car with a small scratch at the passenger door, I was charged an exorbitant amount of money which is taken straight from the deposit. We all know they’re not going to repair the scratch. Absolute ridiculous. I’m aware that I’m responsible for the damage and that there will be a charge but it’s about the super high amount which upsets me. Probably won’t do green motion ever again.
Helpful Report
Posted 1 month ago
Aluguei por uma semana e correu tudo bem e sem surpresas. Obrigado a todos.
Helpful Report
Posted 1 month ago
10/10!!!!!!!!!
Helpful Report
Posted 1 month ago
All fine with rental car.
Helpful Report
Posted 1 month ago
Good service in Preveza.
Helpful Report
Posted 1 month ago
Chris at Gatwick office is excellent, always friendly and polite, car was great and no hanging around to collect and return car, guy in shuttle bus was also a nice guy
Helpful Report
Posted 1 month ago
This place is 100% a scam. When we rented our car through them, they gave us paperwork of all of the dents and scratches. We returned the car a day early, had 2 attendants review our car that day and say it was in perfect condition and full of gas, and then I was hit with a $2k damages charge when I returned home. With the email about the damages and charges, they sent pictures of a busted windshield and all of these dents that I think we would’ve noticed when we returned the car or at least had an attendant point out and tell us we’d be charged for! This company is a SCAM, AVOID AT ALL COSTS
Helpful Report
Posted 2 months ago
Before arriving, I completed the pre-check-in process online, which took approximately 20 minutes. However, upon arrival, I was required to go through the entire check-in process again from the beginning. This rendered the pre-check-in completely pointless and was a frustrating waste of time. Additionally, the limited shuttle service to your location — running just once per hour — was incredibly inconvenient. We ultimately had to pay for an Uber to avoid waiting around, which added unnecessary expense and hassle to our journey. The most concerning part of the experience, however, was the behaviour of the staff member at the front desk. She engaged in extremely aggressive and inappropriate pressure tactics regarding insurance. We were repeatedly warned that our chances of having a crash were “high,” despite clearly stating that we would be driving in rural areas and not in London. Her response to this was, “Well, don’t say you haven’t been warned.” Even more shocking was when she gloated that if we had an accident — even minor damage — Green Motion would charge £2,000 to our credit card and “let the insurance companies fight it out.” She stated outright that this is “a great way for us to make money.” This is completely unacceptable and raises serious concerns about the ethics and transparency of your business practices. Furthermore, the staff member appeared disorganised, asking us repeatedly (at least seven times) whether she had scanned our documents. Her lack of focus was unprofessional and made the process feel chaotic and unreliable. To add to the frustration, she initially claimed we had not paid for an additional driver — which we had — and offered no apology after we presented proof of payment. It is clear to me that Green Motion advertises low headline rental rates only to overwhelm customers with hidden fees and pressure them into costly insurance upgrades through fear-based tactics. This experience felt deceptive, unprofessional, and frankly exploitative.
Helpful Report
Posted 2 months ago
Green Motion is rated 2.9 based on 1,375 reviews