Green Motion Reviews

"Since 19.07. Until now I didn\u2019t get any answers from this company.\r\nMore than 28 days and no one has 2 minutes time to answer me!!!!!!! \r\nI don\u2019t know what kind of service they provided!!!!!\r\n\r\nI am writing to express my extreme dissatisfaction with the service provided by this company. As a customer, I have never encountered such incompetence and lack of assistance as I did during my recent experience with this company.\r\n \r\nOn Thursday, 11th July, at 11:40 pm, I contacted the number provided at Sabiha G\u00f6k\u00e7en Airport for assistance as the car I had rented was no longer functioning. Despite being assured that someone would call me back promptly, I was left on hold for over 10 minutes before the call was abruptly disconnected due to a language barrier. Subsequent attempts to reach your office at the airport were unsuccessful, with staff directing me to communicate via WhatsApp. After sending photos and my location, I received no response.\r\n \r\nAfter enduring 90 minutes stranded on the highway with children in the car, I eventually had to abandon the vehicle and arrange for a taxi to take us home. The following day, despite making over 15 calls and being given multiple phone numbers to contact, I was met with unhelpful responses. Even when visiting your branch in Beylikd\u00fcz\u00fc in need of a replacement car, I was told that it was not their problem and that they could only book a new car for me.\r\n \r\nOnly after threatening to leave the country did your team attempt to send a towing service to retrieve the car. However, the language barrier persisted as the personnel sent spoke only Turkish, leaving me stranded without a vehicle. The subsequent confusion and delays resulted in over 14 hours of inconvenience and frustration."

"I do not recommend this company they are scammers, and they don't value the customer, i only rent from them once in Bulgaria, and they give me their worst possible car they had, with the ridiculous excuse that it was a \"complimentary upgrade\" from the actual car i rent in their website, but in reality after 30 minutes of delay from their employers, the car i receive was with thousands of problems and quite dirty inside, and when i complain about it and ask for refund, they refuse and they pretended like their car was perfect and it has no issues. So guys please stay away from that company!"

"I do not recommend this company they are scammers, and they don't value the customer, i only rent from them once in Bulgaria, and they give me their worst possible car they had, with the ridiculous excuse that it was a \"complimentary upgrade\" from the actual car i rent in their website, but in reality after 30 minutes of delay from their employers, the car i receive was with thousands of problems and quite dirty inside, and when i complain about it and ask for refund, they refuse and they pretended like their car was perfect and it has no issues. So guys please stay away from that company!"

"We rented a vehicle at London City Airport on the 11th of June for two days. The car rental inspection report showed pre-existing damage to 3 wheels, including the left front wheel. When we returned the car, the car rental company said we had damaged the wheel in the same spot that was on the original inspection report. We drove the car for 1 day with no recollection whatsoever of hitting any curb or any hazard that would have led to damage to a wheel. There were always two of us in the car, and neither one of us remembered anything. When we returned the vehicle, we were told there was damage to the left passenger wheel. We pointed out that it was there when we picked up the car. The agent said we had made it worse. They put two holds on our credit card for $1800 right away. They charged our credit card UK1535.00 for a new wheel, which we are clearly not fully responsible for. They have charged us for an entirely new wheel at an excessive rate. I wrote to them to ask how much the person who had caused the previous damage, which was much worse than what they alleged we had done, would be charged. I have a picture of the original damage and the damage they claim we did (which we dispute) and it is crystal clear that the damage they say we did in the same spot is much less than what was there already. I have no proof that this wheel was replaced only an invoice for the cost. My Insurance Company in America will need a repair invoice from the Company that did the repair, and they have refused to give it to me. This may affect my ability to claim this money back. \r\n\r\nThis is not a recent issue, as a report from Guardian Money five years ago highlighted Green Motion as \u201c the car hire firm with a trail of angry customers, furious at bills presented to them when they return a car for hundreds \u2013 even thousands \u2013 of pounds for the damage they say is barely visible or that was there already\u201d.\r\n\r\nIn the same report, a customer states, \u201cShe presented her photographic evidence that the damage was there at pick-up to staff, who admitted it had been previously damaged. But Green Motion then claimed she had also damaged the same area on the car \u2013 and therefore, the charge stands,\u201d which is exactly what happened to us. This was 5 years ago, and the complaints have persisted. Since I posted the review on Google, another customer reached out to me to share a similar experience two weeks later with the same model of car, same wheel, and same cost. There is a substantial amount of evidence from Green Motion customers to justify an investigation, as the consumer is left without any protection in such cases. \r\nThey have charged my credit card and have told me that is within my contract and there is nothing I can do about it. I priced the wheel at two different independent sources, and both said 300 pounds for a new wheel. They are charging up to GBP1300 for one wheel."

"We rented a vehicle at London City Airport on the 11th of June for two days. The car rental inspection report showed pre-existing damage to 3 wheels, including the left front wheel. When we returned the car, the car rental company said we had damaged the wheel in the same spot that was on the original inspection report. We drove the car for 1 day with no recollection whatsoever of hitting any curb or any hazard that would have led to damage to a wheel. There were always two of us in the car, and neither one of us remembered anything. When we returned the vehicle, we were told there was damage to the left passenger wheel. We pointed out that it was there when we picked up the car. The agent said we had made it worse. They put two holds on our credit card for $1800 right away. They charged our credit card UK1535.00 for a new wheel, which we are clearly not fully responsible for. They have charged us for an entirely new wheel at an excessive rate. I wrote to them to ask how much the person who had caused the previous damage, which was much worse than what they alleged we had done, would be charged. I have a picture of the original damage and the damage they claim we did (which we dispute) and it is crystal clear that the damage they say we did in the same spot is much less than what was there already. I have no proof that this wheel was replaced only an invoice for the cost. My Insurance Company in America will need a repair invoice from the Company that did the repair, and they have refused to give it to me. This may affect my ability to claim this money back. \r\n\r\nThis is not a recent issue, as a report from Guardian Money five years ago highlighted Green Motion as \u201c the car hire firm with a trail of angry customers, furious at bills presented to them when they return a car for hundreds \u2013 even thousands \u2013 of pounds for the damage they say is barely visible or that was there already\u201d.\r\n\r\nIn the same report, a customer states, \u201cShe presented her photographic evidence that the damage was there at pick-up to staff, who admitted it had been previously damaged. But Green Motion then claimed she had also damaged the same area on the car \u2013 and therefore, the charge stands,\u201d which is exactly what happened to us. This was 5 years ago, and the complaints have persisted. Since I posted the review on Google, another customer reached out to me to share a similar experience two weeks later with the same model of car, same wheel, and same cost. There is a substantial amount of evidence from Green Motion customers to justify an investigation, as the consumer is left without any protection in such cases. \r\nThey have charged my credit card and have told me that is within my contract and there is nothing I can do about it. I priced the wheel at two different independent sources, and both said 300 pounds for a new wheel. They are charging up to GBP1300 for one wheel."

"They are cheap but it's not worth it. They will try every trick in the book to get you to pay \u00a3350 extra when you go to rent the car. I'm sure the reps are on commission for the extra fees. The service is awful and it is miles away from the airport. I ended up walking away and getting the train. It is not worth dealing with them when you know they have taken a huge deposit and are clawing to get into it."

"This rental company is rogues, behavior that shame their name, charged us for a scratch that we did not check, but after returning to their land they issued a report that we had drawn the wheel by 8 cm and it costs 250 euros. Nasty behavior do not approach them"