Green Motion Reviews

Name: Green Motion
Rating: 2.90

2.9 Rating 1,358 Reviews

48 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.9

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 17th September 2025

Anonymous

Green Motion 1 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

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“Chris at Gatwick office is excellent, always friendly and polite, car was great and no hanging around to collect and return car, guy in shuttle bus was also a nice guy”

Helpful Report

Posted 2 weeks ago

“This place is 100% a scam. When we rented our car through them, they gave us paperwork of all of the dents and scratches. We returned the car a day early, had 2 attendants review our car that day and say it was in perfect condition and full of gas, and then I was hit with a $2k damages charge when I returned home. With the email about the damages and charges, they sent pictures of a busted windshield and all of these dents that I think we would’ve noticed when we returned the car or at least had an attendant point out and tell us we’d be charged for! This company is a SCAM, AVOID AT ALL COSTS”

Helpful Report

Posted 4 weeks ago

“Before arriving, I completed the pre-check-in process online, which took approximately 20 minutes. However, upon arrival, I was required to go through the entire check-in process again from the beginning. This rendered the pre-check-in completely pointless and was a frustrating waste of time. Additionally, the limited shuttle service to your location — running just once per hour — was incredibly inconvenient. We ultimately had to pay for an Uber to avoid waiting around, which added unnecessary expense and hassle to our journey. The most concerning part of the experience, however, was the behaviour of the staff member at the front desk. She engaged in extremely aggressive and inappropriate pressure tactics regarding insurance. We were repeatedly warned that our chances of having a crash were “high,” despite clearly stating that we would be driving in rural areas and not in London. Her response to this was, “Well, don’t say you haven’t been warned.” Even more shocking was when she gloated that if we had an accident — even minor damage — Green Motion would charge £2,000 to our credit card and “let the insurance companies fight it out.” She stated outright that this is “a great way for us to make money.” This is completely unacceptable and raises serious concerns about the ethics and transparency of your business practices. Furthermore, the staff member appeared disorganised, asking us repeatedly (at least seven times) whether she had scanned our documents. Her lack of focus was unprofessional and made the process feel chaotic and unreliable. To add to the frustration, she initially claimed we had not paid for an additional driver — which we had — and offered no apology after we presented proof of payment. It is clear to me that Green Motion advertises low headline rental rates only to overwhelm customers with hidden fees and pressure them into costly insurance upgrades through fear-based tactics. This experience felt deceptive, unprofessional, and frankly exploitative.”

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Posted 1 month ago

“Very good price, quick and professional”

Helpful Report

Posted 1 month ago

“Very bad Company!!! Our plane was delayd, we could`t pick up the car on the time that was on the voucher. When we phoned them nobody answers, (not even on the SOS number!) they were closed. The car was reserved and payed for 11 days, so we went there next morning. They did not give us a car because we where not there on the time on the voucher. We did not receive a car and also not receive our money back. They said: you are not the first, and you will not be the last...”

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Posted 1 month ago

“Terrible!!!! Don’t do it. Their prices are not as low as advertised. The price doubles with insurance and fees once you’re in the office. Customer service is slow and apathetic.”

Helpful Report

Posted 1 month ago

“Rented in Rome FCO for 1 week. Super shady when returned the car they tried to charge for damages that were already on the car. When I showed them pictures and videos that I took before renting they wouldn't accept them unless they were all time stamped and in certain file formats it was crazy. They also modified documents after I signed them. Crazy crazy. Do not use this company.”

Helpful Report

Posted 1 month ago

“The people at Stansted Airport were great, however follow up admin was terrible, I presume by the central admin office. I received 2PCN'while I was the rentee of the car. 1) A parking fine from Stansted Airport Drop and collect. This incurred a 68 pound 'Admin Fee'. However I forwarded a the payment receipt of 7 pounds which is the fee for up to 15 minutes. However the payment with all the details were correct with the exception of the time. The time stamp was approximiately one hour before I picked up the car. ( I am assuming my phone was on Spanish time and printed it from there). However Stansted Airport acknowledged the mistake and withdrew the fine. 2) Dart Crossing charge. I entered the incorrect Licence numberplate of the car. However when notified of the mistake, I recified it and paid the 2.50 fee again with the incorrect one returned to my account Green motion incurred another 128.00 'Admin Fee'. Furthermore upon hiring the car a 125.00 blocking fee was taken, and to quote 'incase of parking or speeding fines'. This has also been withdrawn from my account. So for a 2.50 toll charge and a 7.00 parking fee,( both of which were paid in the allotted time), I have ended up paying 270.50 GBP. My question is this: Why do Green Motion not look after their customers. All they had to do was go online any pay the fees using my deposit? Sure I would be angry for paying twice = 19.00GBP, but not as angry as paying 270.50GBP! It took less than a minute to pay each one of these payments online. I am sure it is quicker than all the time they have spent communicating with me and the companies in order for the fines to be sent to me. This is the worst Customer Service possible and in my opinion is just a scam. Edit Delete”

Helpful Report

Posted 1 month ago

“I used my Visa debit card to pay the £120.00 damage waiver cover and was told it would take 5 to 6 weeks to be refunded. The car was returned without any damage as I only had the car for two days. It is now almost 2 months and I still haven't had the deposit returned.”

Helpful Report

Posted 1 month ago

“Read the fine print regarding deposit being held and you won’t have any problems! I had a great car, great service & no problems! I will rent from Green Motion again in the future!”

Helpful Report

Posted 1 month ago

“Although the staff were friendly and the process was ok, getting our deposit which is refundable as paid for the top insurance back is another matter. Our car was returned on the 5th June 2025 and we are still waiting for the return of £125.”

Helpful Report

Posted 1 month ago

“Waiting 5.5 hours for breakdown help, terrible”

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Posted 1 month ago

“Have used them several times this year at Stansted and have always found the staff friendly and efficient and the cars clean. You just need to read the small print and know what you have booked and paid for.”

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Posted 1 month ago

“Friendly customer service. Easy procedures on collection and return. On collection car ready to drive away no waiting after paperwork completed.”

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Posted 2 months ago

“Everything OK. Good car, fast processing.”

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Posted 2 months ago

“Eager to help over confusion for Satnav, pleased with the car provided, Good service”

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Posted 2 months ago

“Başarılı. Güzel bir firma”

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Posted 2 months ago

“I use Green Motion every time because they are so good”

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Posted 2 months ago

“Very quick and easy pickup and return, nice staff at the counter and the car parking space, car was relatively new, had some scratches but I was clearly instructed to register everything with photos and to double check that everything was marked on the form. Car was basically cleaned, but hey, we're in Crete in the summer!”

Helpful Report

Posted 2 months ago

“Picking up and returning the rental car was very good, but unfortunately, the return of the deposit was anything but normal: The deposit was not only reserved but also debited from my credit card and only returned a month later. That's completely unacceptable, and I've never experienced it before.”

Helpful Report

Posted 2 months ago

Green Motion is rated 2.9 based on 1,358 reviews