Green Motion Reviews

2.4 Rating 816 Reviews
35 %
of reviewers recommend Green Motion
2.4
Based on 816 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 21st March 2024
Will
Green Motion 1 star review on 23rd December 2023
Tal
Green Motion 1 star review on 24th October 2023
Gin
Green Motion 1 star review on 18th March 2023
Mike
Green Motion 1 star review on 17th February 2023
Shaun
Green Motion 1 star review on 19th November 2022
Learned The Hard Way
Green Motion 1 star review on 19th November 2022
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
Green motion need to improve their level of customer service. I was pushed into leaving a deposit and then promptly told I was insured. Only to find out that they withheld the information that there was an option to actually be insured. And essentially I had minimal cover. Green motion should make a point to train their staff to be more honest in future. I would actually recommend people to avoid this company in favour of a more reputable company such as Europcar Overall this company has cost me 2 days of my holiday. And quite frankly a lot of stress. Not what you need. Please be careful about trusting them.
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Posted 8 months ago
I rented a car for two days at Gatwick and was told I needed the “extra insurance” because I needed to drop off before they opened at 7 am and would be responsible if someone backed into the car between dropping off and when office opened at 7. I paid approximately $60 for the two days. I had a flat tire (no spare in trunk) and was required to call the telephone number listed on the contact. It took 5 hours for the service truck to arrive. I had to pay for a new tire ($90). Damaged tires are not covered on the extra insurance.
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Posted 1 year ago
Too big deposit, not very convenient if it's not full-to-full petrol. Returned car with much more gasoline and they even didn't give me any discount or refund. Not recommend.
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Posted 1 year ago
every thing was fine except i Pay FOR HONDA CRV but given KIA Sportage telling me is the same size but end up the boot cannot fit in all my luggage i have to keep 1 of the luggage in passenger sit abit up set......
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Posted 1 year ago
I was miss sold an upgrade from a basic car to a hybrid model after telling the agent that most of my driving would be motorway, I have since found out that the electric element of the car only works at around 30mph!!! He convinced me that it was the best financial option which it clearly was not! I look forward to hearing from you.
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Posted 1 year ago
Given stars solely for Abdul at the Heathrow branch as he was very professional However a large pre auth fee that is yet to come off my account The site to collect your car is at a hotel at Holiday Inn M4 , there was no buses so ended up shelling out an extra £50 back and forth on taxis to and from terminal Also the hotel has been given over to asylum seekers and there are police cars parked so going to get the car is an intimidating experience, not the asylum seekers intimidating me , just the added security so you feel you’re entering a prison camp All in all I doubt I would use Green Motion again
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Posted 1 year ago
I arrived a day late for my pre-paid two week hire to be told that as a 'no show' the car was no longer available. I therfore had to hire another car at cost. I subsequently followed the GM complaints process (ref 2707357) to be informed that my complaint was groundless. What a scam.
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Posted 1 year ago
Good morning dear Green Motion, I would like to express my thanks for the excellent service provided by the Green Motion team, the service was exceptional, the staff is very cordial and the vehicles are super clean. Only, I disagree with the damage policy, in which I did not find in any document provided by the company the value of 160.00 pounds for a small scratch on the vehicle wheel. I think the price is too abusive for such a friendly and professional company. Regarding the receptionist of the vehicle, Mr. Michael, I would like to congratulate you on your excellent service. Best wishes and I hope everyone is doing well. A big hug, won a customer for life. The service rate was Good but rate for damage was so expensive. Kind Regards | Cumprimentos Prof. Eng. António Santos
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Posted 3 years ago
The bus to the Green motion office at Stansted only runs twice each hour, so if you just miss it you've a half hour wait. The 'gentleman' in the office at the Novotel in Stansted was trying the hard sell, wanting to push me into buying insurance and barking at me when I said I wanted like for like in terms of fuel 'so you don't even want to listen to your options?'. It was too dark to check the car for damage in the car park but luckily I checked it the next morning and sent a photo before 10am. I won't use Greenmotion again because I didn't feel comfortable with the manner and tone of the staff and as a lone female I would prefer to be in a better lit busier rental situation.
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Posted 4 years ago
The waiting queue to pick up a pre booked rental car was huge, no free parking for customers. When I finally got to be seen, a very rude lady requested 2 forms of ID (who does this?!) and a proof of address, when their confirmation email specifically listed: Things to remember when picking up your car: • Your voucher • A valid credit card in the main drivers name • Your Driving Licence The rude attendant said that this extra information was printed in the voucher linked on the confirmation, but I showed her that their link didn't even work so this information was unavailable. She eventually accepted this with the presentation of an old garage invoice for a proof of address (when the address is right there on the Driver's Licence!). I guess you get what you pay for… At least the car was brand new and very good.
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Posted 6 years ago
Green Motion is rated 2.4 based on 816 reviews