Green Motion Reviews

Name: Green Motion
Rating: 2.83

2.8 Rating 1,266 Reviews

47 %

of reviewers recommend Green Motion

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Metrics

2.8

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 5 star review on 28th June 2025

Miklos B.

Green Motion 1 star review on 25th June 2025

Rasa Petraityte

Green Motion 4 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Assistant who carried out my car hire,instead of putting my holding deposit of £1505.00 as pending he put it through as a payment. I am now having my bank trying to retrieve my deposit, because your company won't return my calls very disappointed with your service. Unable to talk to anyone.”

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Posted 2 weeks ago

“Steer well clear of this company. What they are not up front about is the length of time it takes to get your deposit back. When I retuned the car I was told it would be between 3 and 30 days. Forget the 3 days they hang on to your money as long as they can. You get a different response depending on who you are talking to.”

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Posted 2 weeks ago

“After sales service is bad”

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Posted 3 weeks ago

“Unfortunately had very bad experience with a Green Motion this time. I returned the car at Riga’s airport on the 21st of May and in a couple of day got the full deposit (€1000) back which my understanding everything was fine. As well they sent me a link to leave a review 😬 After another few days I noticed that €40 has gone from my credit card. When I contacted the Green Motion I was informed that it was for “car cleaning as it was returned dirty”. I’m sticking the pictures for you all to see that that mean by “dirty”. I did wash the car before and obviously had to drive back to Riga’s airport. Bear in mind as well they are charging extra (£50) for crossing any border! It’s the last time I was using Green Motion. They are trying to rip of customers for ANYTING just to get some profit 🫣”

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Posted 3 weeks ago

“Le personnel a essayer de me faire payer le plein de la voiture. Malheureusement pour lui j avais fait une photo de la jauge lors de la prise en maindu véhicule”

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Posted 4 weeks ago

“I rented a car from Green Motion during my stay in England. BIGGEST MISTAKE EVER! I received a fine for accidentally driving in a bus lane. If I paid the fine within 15 days, I would only have to pay 50%. However, I only received the fine from GreenMotion 3 weeks later so I had to pay 100%. In addition, they charge £68 administration fee just for forwarding the fine. The fine was £70 and the administration fee £68. That is apparently your business model.”

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Posted 4 weeks ago

“De borg op mijn creditcard staat nog steeds gereserveerd. Het is al een maand geleden dat ik de auto heb gehuurd. Slecht bereikbaar. Hoelang gaat dit nog duren?”

Helpful Report

Posted 1 month ago

“Extremely Disappointed – Still Waiting for Refund After Over a Month I’ve been waiting over a month to receive my £1,505 deposit back from Green Motion. Despite multiple emails and repeated promises, the refund has still not been issued. This is a clear breach of our contract, which stated the deposit would be returned within 7 to 30 days. To make matters worse, I’m now being charged interest on the credit card I used for the deposit. The lack of follow-through and accountability is unacceptable. Their business practices are unprofessional and deeply frustrating. Attempts to reach CEO Richard Lowden have gone nowhere, and customer service has been unhelpful. Honestly, one star feels generous. I would strongly advise others to avoid this company.”

Helpful Report

Posted 1 month ago

“I STRONGLY ADVISE against using Green Motion car rental services! I booked a car with a required prepayment, prepared all the necessary documents, and arrived at the branch on the scheduled day to pick up the vehicle. Despite meeting all the stated requirements, they refused to hand over the car, citing a small loophole in the terms and conditions—something that was never clearly communicated and is very easy to miss during the booking process. The staff was extremely rude, dismissive, and made no effort to help or even explain the situation. They simply told me to leave, as if I were an unwelcome guest. I felt humiliated and disrespected, even though I had done everything by the book. Let me add that I’ve rented cars many times in various countries and I’ve never encountered such an absurd and unprofessional situation. Every other company I’ve dealt with was transparent and fair—until now. Worst of all, my several-day holiday in Cornwall was completely ruined—I had no way of getting there without the car, and everything had been planned around the rental. I lost money, time, peace of mind, and my vacation because of a company that thrives on vague policies and has zero regard for its customers. Avoid Green Motion at all costs – this is by far the worst car rental experience I’ve ever had!”

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Posted 1 month ago

“The car rental is 10 minutes away from the airport. They don’t give us the car if we don’t pay for the insurance. And they don’t give us back the 100$ deposit, even though we called 3 times and each time they say either tomorrow, or today.”

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Posted 1 month ago

“I was asked to pay a £1,500 deposit forcing me to pay excess cover. It ruined my holiday. They are holding my deposit of £400 for 28 days meaning I have no money for this month. I was crying my eyes out and was just ignored by staff.”

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Posted 1 month ago

“Unlike most car rentals companies which use credit card per-authorisation for the deposit, GreenMotion actually deducts the money from your account. I have been waiting 30 days for my payment to be returned. They company say they return the deposit within 30 days but this is not included in the rental agreement of included in the term and conditions displayed when booking via booking.com. Keeping the deposit is very lucrative for the company.”

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Posted 1 month ago

““I had a very disappointing experience with Green Motion. I booked a car for two days, but they charged me for three. Additionally, when returning the car at their Luton location, the staff spoke to me in a very rude and unprofessional manner. I would not recommend this company.””

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Posted 1 month ago

“I have still not received back my security deposit of 1505£. Returned the car without any issues 39 days ago. I will soon report it to the police as it seems to be a scam.”

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Posted 1 month ago

“I will not be using Green Motion car rental again. I pre-paid for my rental and was met with another large bill upon arrival before I could take the car. This was because, I was told, I went through a 3rd party . Hidden costs, which made it very expensive. The car was fine but, this is not fair behaviour, so I will never use them again.”

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Posted 1 month ago

“Leider hatte ich Probleme mit der Abrechnung des Deposit. Ich hatte Premium gebucht, einen leichten Kratzer festgestellt und danach sehr schwierige und bis heute nicht gelöste Abrechnung des Deposits.”

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Posted 2 months ago

“The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there. Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68. They are the absolute worst and I would never recommend them.”

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Posted 2 months ago

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Posted 2 months ago

“They found scratches on the bonnet of the car, crazy how they went straight to them. Walked fast around the outside and straight to the scratches. H, almost as if they knew they were there. I'm guessing I not the only one to have paid to have them repaired. Oh well live and learn but highly recommend you use another rental car agency.”

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Posted 2 months ago

“I have been a regular client but am now fighting for the return of my £1505 deposit after 4 weeks even though they have confirmed nothing was damaged and after a number of chasing emails. Don’t use this company if you want your deposit back!!!”

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Posted 2 months ago

Green Motion is rated 2.8 based on 1,266 reviews