“Stay clear of this greedy company! I rented a car for 2 days (48 hours) and returned it within 34 hours—well before my 2-day period ended. However, because I hit heavy Bank Holiday traffic and missed my originally estimated return time, they immediately slapped me with an outrageously high late fee. Charging extra when the car was returned well within the paid 48-hour window is completely unjustifiable. Terrible customer service.”
“Don’t use it and avoid as far as possible. Returned car all was in order and was told will have full deposit back. Haven’t signed anything that woukd state otherwise, days later realised they took half of my deposit. No replies to emails and when I finally managed to get hold of thrm on the phone, rude girl gave me fake email address”
“Don’t use it and avoid as far as possible. Returned car all was in order and was told will have full deposit back. Haven’t signed anything that woukd state otherwise, days later realised they took half of my deposit. No replies to emails and when I finally managed to get hold of thrm on the phone, rude girl gave me fake email address”
“⭐ 1/5 — AVOID GREEN MOTION OLBIA
I had an extremely bad experience with Green Motion Olbia.
The car pick-up took around 1 hour and 10 minutes. The whole process was confusing and unprofessional, and I felt under pressure to purchase additional insurance. They initially gave me a car and then took it back because apparently they had given me the wrong vehicle.
After returning the car, they claimed there was an almost invisible scratch, which I believe was already present before the rental.
What concerns me most is that they have now taken €269 from my account/card without me signing or agreeing to any document authorising this damage charge.
I have asked for evidence of the alleged damage, evidence that it was caused during my rental, and a full explanation and documentation supporting the €269 charge.
I am Sardinian and I find this particularly disappointing. Sardinia welcomes thousands of tourists who come to enjoy our beautiful island, and experiences like this can leave visitors with a terrible impression.
My advice to anyone considering renting here: be extremely careful. Take detailed photos and videos of the entire vehicle at collection and return, and keep every document and email.
I am now formally disputing the €269 charge and will be taking the matter further.
Based on my experience, I would never rent from Green Motion Olbia again.”
“אזהרה: Green Motion Zurich Airport
החזרנו את הרכב באותו מצב שבו קיבלנו אותו. איש הצוות בדק את הרכב בעת ההחזרה ואישר לנו שהכול תקין. למרות זאת, מספר ימים לאחר מכן קיבלנו דרישה לתשלום של 1,129.31 פרנק שווייצרי בגין שריטה קטנה בפגוש האחורי, שלא גרמנו לה.
המסמכים שקיבלנו מכילים סתירות מטרידות:
• בגרסה אחת של החשבונית נכתב שהסכום שולם במלואו והיתרה היא אפס, ובגרסה אחרת נכתב שלא שולם דבר.
• במייל שלהם נכתב שסכום הנזק הוא 1,129.361 פרנק, “יחד עם” דמי טיפול של 100 פרנק, אף שבחשבונית סכום של 1,129.31 פרנק כבר כולל את דמי הטיפול.
• חישוב התיקון כולל סעיפים כמו אבחון ומחיקת קודי תקלה, שינוע הרכב ופירוק חלקים — עבור שריטה קטנה בפגוש.
• אחד מסעיפי החישוב מתייחס לכאורה לפגוש קדמי, אף שהתביעה היא בגין פגוש אחורי.
• נשלחה אלינו הערכת מחיר, אך לא הוכחה שהרכב אכן תוקן ולא הוצגה חשבונית סופית של מוסך או הוכחת תשלום.
אם בכל זאת אתם שוכרים מהם, צלמו וידאו מפורט של כל חלקי הרכב בזמן האיסוף וההחזרה, ואל תעזבו בלי דו״ח החזרה חתום.
Warning: Green Motion Zurich Airport
We returned the vehicle in the same condition in which we received it. A staff member inspected the car upon return and confirmed that everything was fine. Nevertheless, several days later, we received a demand for CHF 1,129.31 for a small scratch on the rear bumper that we did not cause.
The documents provided to us contain several troubling contradictions:
• One version of the invoice states that the full amount was paid and that the balance is zero, while another version states that nothing was paid.
• Their email states that the damage amount is CHF 1,129.361 “together with” a CHF 100 administration fee, even though the invoice total of CHF 1,129.31 already includes that fee.
• The repair calculation includes fault-code diagnostics, vehicle transportation and the removal of components for a small bumper scratch.
• One item in the calculation appears to refer to the front bumper, although the claim concerns the rear bumper.
• We received a repair estimate, but no evidence that the vehicle was actually repaired, no final workshop invoice and no proof of payment.
In our opinion, this conduct is misleading, and the explanations and documents provided to us are inconsistent. When a company presents contradictory versions of the same charge, it is very difficult to trust its claims.
If you still choose to rent from this company, record a detailed video of every part of the vehicle at both collection and return, and do not leave without a signed return inspection report.”
“Avoid! Green Motion Manchester was a total scam! When arriving to book my card they did accept my card (claiming they don’t accept dual credit cards). This was not mentioned in their terms. I did not get my car. Also booking.com did not return my money, claiming it’s Greenmotion’s fault. Scam!”
“There seems a pattern with this company reading all the comments. They have a well oiled scamming process, initially making you pay more for insurance then when you return the car,find obscure old marks on the tyres or the car itself ,( which they seem to go straight to I may add when inspecting it as if they know in advance).
In all my years of car rental I’ve never met such a bunch of crooks.
Before they tell you how much extra you have to pay, they guide you to a small stuffy room , far from the main desk, as they know their ridiculous claims will be heard by clients checking in.
The car itself was tiny and not great and for four nights, with the extra we paid, we could have booked an all inclusive holiday overseas.”
“Charged CHF 1,433 for damage their own handover form already recorded
Rented a VW Golf from Green Motion Zurich Airport, 13–20 July 2026, booked through Booking.com. Returned on time with a full tank. Four days later, a CHF 1,433.02 charge for damage to the rear bumper area and left mirror.
I dispute it, and the reasons come from their own paperwork:
The check-out form I signed at collection lists 14 pre-existing defects. Four of them are on the rear bumper, including a 76–150mm scratch, plus one on the rear wing. Their repair estimate bills me to remove, spot-repair and refinish that same rear bumper.
Only 4 of those 14 listed defects have photographs attached. The rear bumper items they are now charging me for are not among them.
The check-in form is completely blank. No mileage, no damage entries, no staff name, no signature, no date. Yet the invoice quotes a mileage-in figure that appears in no signed document.
The "vehicle condition photos" attached to the form I signed show a computer keyboard and a screen, timestamped August 2025 — eleven months before my rental.
The amount is based on a SilverDAT estimate, not a repair invoice, and the estimate itself states that exact costs can only be determined after disassembly. No parts were replaced — the parts total is CHF 21.21, which the document identifies as small material calculated from labour. Roughly a third of the charge consists of manually entered lines: CHF 150 flat for painting a mirror cap, CHF 101 for "vehicle transfer", CHF 60 for reading fault codes.
I filmed a full walkaround at the branch, eight minutes after signing. The footage is timestamped and GPS-tagged to their address.
Take video of every panel before you drive away, insist on a signed inspection when you return, and keep your handover form. Mine is the only reason I can dispute this at all.
Rental RNT-13833 / ZH 935571”
“נוכלים! תתרחק מהם!
מתבססים על "השלמת הכנסה" מנזקים מומצאים כשמחזירים להם את הרכב. בונים על כך שהנהגים יקבלו כבר את ההחזר מהביטוח..
מעולם לא נתקלתי ביחס דומה מחברת השכרת רכב.
כל ההסברים שלי שאין שום נזק ומדובר בשימוש רגיל, וזהיר מאוד במקרה שלי, נפלו על חוסר התייחסות מצידם.
אתה לקוח שבוי שממהר לטיסה חזרה ושפקדון משמעותי שלך מוחזק אצלם והם יודעים זאת..”
“Awful experience in Venice (airport). 2.5 hour wait in midday sun. Then when we arrived at counter, they claimed that our UK driving licence was invalid without international driving permit and we could only rent the car we had pre paid for if we took out the 300 Euro insurance. It’s basically a scam. People in front had to do the same because they tried to pay using Monzo. It seems the business model is to leave you waiting and sweating (literally) so long that you accept their exorbitant insurance just so you can get a car and leave. Having decided to just pay up (we just wanted a car and to get on with our trip), it turned up really dirty. One person serving and delivering the car. Children and parents crying, and the guy behind the counter honestly didn’t give one. I’ve travelled to over 50 countries and this is the worst travel experience I’ve ever had by a long distance. Avoid. Like the plague. It is truly awful. And they will scam you. It will ruin the start of your holiday. Sadly, the people dropping back their cars said it was the same the week before. So this wasn’t a one off. Green motion (a UK based company) should be truly embarrassed to run such an appalling franchise.”
“Awful Experience - Green Motion Faro
I rarely leave negative reviews, but my experience with Green Motion was so poor that I feel it is important to warn others.
When collecting the vehicle, there was existing damage present. I pointed this out to the member of staff during check-in, who assured me it had been noted. I also took my own photographs and videos of the vehicle before leaving.
When I returned the vehicle, I was informed that there was no record of this existing damage. Fortunately, I had extensive photographic and video evidence showing the condition of the car when it was collected. The staff member inspecting the vehicle acknowledged the damage was already present and even stated on video that I would not be charged for it.
Despite this, later in the day I was charged £2000 and received documentation classifying the same damage as “new damage” caused during my rental. I never agreed to this assessment and immediately raised a complaint.
What followed was a frustrating process where I had to provide photographs, videos and additional evidence to prove that the damage already existed. Only after Green Motion carried out a further investigation did they eventually admit the claim should be cancelled and confirm that no charges would be applied.
I considered the matter resolved, only to receive another communication more than two weeks later claiming that a rental charge had supposedly been missed and that further money was owed. This was despite me specifically asking at both collection and return whether there was anything outstanding to pay. On both occasions I was told everything was in order.
The entire experience felt disorganised and poorly managed from start to finish:
• Existing damage was not correctly recorded.
• I was initially held responsible for damage that was already on the vehicle.
• Documentation contradicted what staff told me in person.
• I had to spend significant time gathering evidence to defend myself.
• Additional payment requests appeared weeks after the rental had ended.
• At no point was any goodwill gesture offered.
• At no point did I receive a meaningful apology for the inconvenience caused.
The only reason I was able to successfully challenge the damage claim was because I had taken comprehensive photographs and videos when collecting the vehicle. My advice to anyone hiring from Green Motion would be to document absolutely everything before leaving the rental location.
This was one of the most stressful and disappointing car hire experiences I have had, and unfortunately I would not use Green Motion again or recommend them to otherso”
“My experience was less than satisfactory but I put it down to the staff on the day and would have given a reasonable review until I got a parking ticket that had been incorrectly issued. I contacted the venue and the ticket was cancelled. I supplied a full explanation and offered to put Green Motion in touch with the venue. Customer support insisted on charging me 68 pounds admin fee for a fine that should never have been issued! I wrote to Green Motion re this and weeks later no reply! I was lured in by what appeared to be cheaper rates but I was completely misled! You will never see me again and I am telling everyone in my circle and online not to touch Green Motion with a barg pole!”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Still waiting for my deposit of 1505 pounds, was told when i picked up the car it would be returned within five days (11 WORKING DAYS) at the moment. I see this is quite a common practice by this company, are their employees told to tell these lies”
“they said they didn't have the car I reserved and paid for and I had to get a 250 pound upgrade for a week... to get what I already paid for online. The car was dirty, old muffin paper wrapper in the console. If you have any parking tickets, the company charges a ridiculous fee - one parking ticket was a $100 use fee, and I had to pay the parking ticket on top of the fee. My colleague also rented a car, they claimed he had some minor damage on his return... NEVER, NEVER rent from them... this is my opinion only base on my experience.”
“I organised car hire from this company at Edinburgh airport through Ryanair on their website. A couple of weeks prior to taking my trip, Ryanair changed the outgoing flight time which meant that I couldn't collect my car when originally planned. I contacted Green Motion to inform them of this and to arrange a new collection time and in their response, they demanded £200 in order to do so. This meant that I had to return to the airport and sit around for hours to only then return to the Green Motion office located in the middle of nowhere, which is only accessible by bus at the original time to collect my car.
I found the staff to be very polite, obliging and helpful, Dilyan in particular. On one of my visits to the office, I was told by staff NOT to arrange a booking in future through Ryanair but to contact them directly instead, particularly when it comes to arranging insurance. Returning my car was a very easy and speedy experience.
Going forward I would not arrange car hire through Ryanair's website.”
“This place was a scam I reserved through armed forces travel. They completely lie about their pricing you reserve a car for a price then they add pricing once you go pick it up. They have an outrageous 2000k deposit. They don’t take your insurance coverage. I went from a 120.00 reservation to almost 500.00 dollars. Not military friendly unprofessional scammers. Preying on false advertising. They should not be allowed to continue to lie to the public leading on with false pricing until you show up in person.”
