Green Motion Reviews

Name: Green Motion
Rating: 2.35

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

Questions

Metrics

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear service”

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Posted 1 year ago

“The booking is simple and very clear explanation”

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Posted 1 year ago

“This is my first time dealing with your company and it won’t be the last because of what I experienced throughout all stages from customer service until refund. I just want to ask you to restudy the prices to encourage more customers. Wishing you the best”

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Posted 1 year ago

“Great experience except my credit card verification was difficult. The staff worked hard to make things happen. It all worked out in the end.”

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Posted 1 year ago

“Ok price But long waiting time when pickup”

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Posted 1 year ago

“Payed a for Golf clans and got a car based on polo platform. Nevertheless the car was in good condition and it had luckily Android Auto,because Navigation was not available. Price was more expensive than others but not too high. I would rent again, but i will always look for an better offer.”

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Posted 1 year ago

“Velocità nella consegna e riconsegna del veicolo. Gentilezza e cortesia. Peccato che l'auto non era proprio pulitissima poiché ho trovato 2 bottiglie di acqua vuote sotto i sedili. In generale tutto bene.”

Green Motion 4 star review on 6th August 2022

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Posted 1 year ago

“I used the Manchester Airport Branch and dealt with Ritz and Ali. Really helpful, great service. Really happy with the car, nice to drive and economical.”

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Posted 1 year ago

“The car was great (Ford Puma hybrid, very good fuel economy and comfort) The price was reasonable The team at the office was very helpful The only thing that could be improved is the directions coming from the airport in Arlanda, we lost an hour by taking the shuttle to the Car Rental parking when we should have taken the hotel shuttle”

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Posted 1 year ago

“I took the car in Paphos (Cyprus) in June 2022 for 2 weeks. Company provides van transfer from the airport to the office (2 min.). Company driver was really on time, helpfull with luggage and friendly - this was great to be welcomed by such a nice people. Check in time was standard, lady offered me free upgrade from Focus to Galaxy (great). Car itself was used (2014) but clean (no smells, no sand). After 2 days of using car indicated automatic gear transmission problem. I called to the office and they provided me an assistance of the specialist from Larnaca office and he has helped me to reset the system and also offered me change to my ordered car Focus - that was not needed. I appreciate their action and offer. Final hand over of the car was OK, quick check took 2 min. and money were transfered to my credit card instantly. All in all, I am fully satisfied with the company and their service. Next time will use their service again. Great.”

Green Motion 4 star review on 4th August 2022

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Posted 1 year ago

“Good car, free upgrade, but one major safety defect. Easy pick up and restitution, but acces at Edinburgh airport a bit difficult and time consuming.”

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Posted 1 year ago

“It was all ok, service and delivery very fast!”

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Posted 1 year ago

“We have only good things to say about our agreement with Green Motion. The car was fine the service good. There was a little bureaucracy afterwards concerning a reimbursement, but that got solved to our satisfaction. Richardt A. DK”

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Posted 1 year ago

“Although check-in was a little confusing as far as where the entrance was, the actual check-in was fairly simple. Return was much simpler.”

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Posted 1 year ago

“We had an excellent experience with Green Motion. The pick up and drop off was excellent, fast and efficient. The only reason I give 4/5 was that the economy car we got should have been in a smaller category as the size was very small. I will use this company again. Thanks”

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Posted 1 year ago

“The office itself was unpleasant but the guys were very helpful, patient and prepared. The car was nice.”

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Posted 1 year ago

“Appreciate phone support to answer my questions in tandem with web site ease. Most other companies have only digital contact points.”

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Posted 1 year ago

“The car was in a good state. The staff was friendly and direct to the point. We have not been pestered with suggestions for additional expenses. The bay seat and the booster seat I requested were in good enough state. I don’t rent cars very often, but in 2022 I would expect that all cars have 2 usb charging points. Since you call yourself Green Motion, you should propose electric cars in your roster, big and small (Renault Zoe), especially in the islands, where electric cars make total sense since there aren’t so many km to wander. You could provide charging points in strategic locations, and that’s it.”

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Posted 1 year ago

“The pick up service took a really long time. It seems many international flights come in during the morning so it took over 90 minutes causing us to miss our reservation at Blue Lagoon. BL let us in anyway, fortunately, as I called to advise them. There was no one there in the afternoon when we returned the car so it was fast and easy. Pricing was good. We loved being able to drive a manual transmission again! The car worked great.”

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Posted 1 year ago

“Picking the car and returning worked very well, very fast and easy for me. I was very pleased. But one annoying thing happened: I signed 8/8 full tank, but then I realized the car was just 7/8 full. My complaint was settled in the way I suggested. I returned the car with the same tank level as I received it, 7/8 full. All in all, despite the little tank problem, I would anytime recommend Green Motion car rentals. Rental at Arlanda Airport, Sweden, EU”

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Posted 1 year ago

Green Motion is rated 2.4 based on 830 reviews