Green Motion Reviews

2.4 Rating 830 Reviews
35 %
of reviewers recommend Green Motion
2.4
Based on 830 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 21st March 2024
Will
Green Motion 1 star review on 23rd December 2023
Tal
Green Motion 1 star review on 24th October 2023
Gin
Green Motion 1 star review on 18th March 2023
Mike
Green Motion 1 star review on 17th February 2023
Shaun
Green Motion 1 star review on 19th November 2022
Learned The Hard Way
Green Motion 1 star review on 19th November 2022
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
Price was OK. Between the bus wait & the wait for the car process, it took longer to get the car than the flight from Portugal.
Helpful Report
Posted 1 year ago
My only issue is having to wait for a bus for the pick up/return to the office. Depending on when you get to the bus terminal you could be waiting half an hour with 40+ people in front of you. This means a line of people getting cars..it took me longer to get the car than my actual flight from Portugal.
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Posted 1 year ago
I booked and paid 100 euro for my car two weeks before I arrivedat luton .i then paid paid an extra 125 pounds for Insurance and another 50 pouds which I was told would be refunded ,it has be 1 month now and I havnt been refunded the 50 pound I traveled from the 19th sep to the 21st sep Jennie
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Posted 1 year ago
Picked up a car from Edinburgh airport. My experience was fine but the person behind the desk was sooooooo rude to the customer ahead of me. And he ended up paying almost £200 more because he didn’t have a credit card. In 2 minds whether to use them again Not cheap. Not expensive. Car was fine
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Posted 1 year ago
The prefabricated office, in a hotel car park was a joke. But the staff were nice.
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Posted 1 year ago
The car was clean, but the service a bit slow, I had to wait 2 hours to pick up the car, there was no office I had to wait in the middle of the car parking there was there was only one staff member
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Posted 1 year ago
The Green motion office was very hard to find. Finally i found it in another companys office, there was just a little sign in their window to show that they also managed Green motions rentals. Pick up and return was fast and easy.
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Posted 1 year ago
My experience was at Glasgow airport.Good airport shuttle. Too much upselling. We had booked 2 cars for 5 people as we wanted. They tried to upsell a bigger car. Once is enough not 3 times I had to refuse. Same with extra insurance. I had purchased this with another company and the sales person kept saying oh well I'm not sure if this is good. Clearly a ploy to frighten people into paying them more. Also there fuel policy is shocking. It should be full going out and back. Not your car has 3 bars so comes back with the same. How is anyone meant to know how much 3 bars is. I would also advice taking the video of exterior and interior of the car as mine had way more damage than they had recorded.
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Posted 1 year ago
No issues with booking, and had great experience with the staff at Heathrow branch. However, beware of £100 fine to enter the car park without registering at the holiday Inn reception, also I was expecting to pick up the car at the airport rather than the office being 15mins away. The bus information was wrong (also wasn’t told you have to pay) and ended up having to pay for taxi (£20) to get to the office.
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Posted 2 years ago
Green Motion is rated 2.4 based on 830 reviews