The vehicle we hired was excellent for our two week holiday in Scotland. Pick up took an hour negotiating fees and costs made through Economy Car Rentals - their initial deposit was not included in the car rental price, so beware this charge. Insurance from Green Motion was, in my opinion, extremely costly to reduce excess down to 400 pounds (the lowest available) from 2,000 plus pounds. Booking included a free second driver which Green Motion charged anyway and wound not refund when queried. Drop off was very impersonal and vague regarding matters of potential damage costs (which there was none) - could foresee abuse of the process and was very unprofessional. Overall, good vehicle, hidden costs, poor return process and unwillingness to refund obvious overcharge.