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Green Motion Reviews

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Green Motion 1 star review on 23rd December 2023

Green Motion 1 star review on 24th October 2023

Green Motion 1 star review on 18th March 2023

Green Motion 1 star review on 17th February 2023

Green Motion 1 star review on 19th November 2022

Learned The Hard Way

Green Motion 1 star review on 19th November 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bunch of crooks. They’ll try everything to rob you. Be very careful about vehicle condition and any extras because they will try to add on exorbitant costs. I’d suggest just using a more reputable company. As others have said they try to charge you for damage you didn’t cause so they can claim on insurance. I’ve reported to trading standards because their conduct is fraudulent”

Posted 1 year ago

“This company is a con. It comes across as cheaper than other companies out there but they do pointless charges for damage you haven't caused, it will end up being more expensive by far. We rented a car through a third party website and we even got insurance for the insurance excess of the car through RAC since we had already read the bad reviews. When we returned the car, Green motion charged us for a scratch that was already on the alloy. When we claimed it from our insurance they rejected the claim since they have a clause which explicitly excludes any claim raised as a result of doing business with Green motion rental. This means that even the insurance company knows that this is a shabby company because of the pointless claims they make on their clients. Don't give them the benefit of the doubt like we did, you will waste your time and money! Update: This is the first time I am seeing an insurance company excluding a car rental company explicitly on their terms and conditions. Also your company was the **only** company that was excluded in the T&C soooooo. I will leave the interpretation of this to the customers.”

Posted 1 year ago

“Terrible customer service at Newcastle, UK! We arrived at 19:30 to be told by unfriendly and 'hangry' employee that: a) my credit card was not accepted as it only required a signature. This was not my fault as I had used exactly the same credit card with exactly the same conditions at exactly the same Green Motion office 3 months earlier. Difference was that the office manager served us in February 2023 ( excellent service!). b) After explaining politely to employee Mr M. that my credit card has a PIN (compulsory) and I can give this to him, he said his system only shows authorisation with a signature but 'unfortunately' he could not show me any proof of this and we have to pay £200 extra cover. I had already paid extra and booked with excess cover so I refused to pay this and asked to see the manager. Employee said no manager was available and we can get a taxi back to the airport if we don't want the car! He also guilt-tripped us by saying his manager would get the sack as he should not have accepted my credit card in February. c) As we were reliant upon the rented car at 8pm, we paid the £200 extra but wanted to check the car before signing for it. The employee said he closed at 8pm, we should check it quickly with our phone torches. He made no attempt to help us and stated behind the counter in the office. It was dark outside & difficult to see any possible damage as the car was also filthy. d) As I went back to report 2 unnoted scratches, employee Mr M. got very irate and stated that, due to my surname, it is clear that I know about Ramadan and I am deliberately holding him back from back from breaking his fast! Totally unprofessional, intimidating & unhelpful customer service with dubious methods of payments. An official complaint was filed.”

Posted 1 year ago

“Booked and paid for hire vehicle via online broker. On arrival to pick up vehicle at Glasgow Airport I provided all required documents and financials. I was asked to pay an additional excess waiver fee which I declined following which they said I had been denied insurance cover and they simply cancelled my booking. Abandoned without a vehicle for a week long family holiday which I had confirmed and paid for. Customer representative was totally disinterested and unhelpful. Said I needed to seek refund from the broker and refused to take any responsibility. Even refused to give me a lift back to airport terminal (they are not on site and provide a shuttle bus). This company lures customers via online brokers with low fees and then slugs you with unreasonable undisclosed charges at the pick up. If you refuse to pay them they simply don’t honour the agreement. I remain out of pocket and majorly inconvenienced with no available rental alternative during a peak period. Green Motion won’t even engage in resolving the problem. Unprofessional, dishonest and rude. Avoid this outfit at all costs.”

Posted 1 year ago

“DONT RENT FROM THEM i only gave a star because there is no less -- this company is all about using your moment of weakness to steal your money. my booking was cancelled cause i didnt pickup my car (my flight was delayed). so they forced me to pay extra to get an "upgrade" which was smaller car than the original one booked. Unprofessional NEVER RENT FROM THEM”

Posted 1 year ago

“The company is SCAM. The deposit for the rental that I paid with the credit card was never returned. When contacting them first saying that the money is coming soon and then stop replying at all. DON'T USE THEIR SERVICES AS THEY WILL CHEAT YOU ONE WAY OR THE OTHER.”

Posted 1 year ago

“Beware when you arrive they will charge you up to $300 more than the rental fee for $300,000 liability insurance that they require or you will not get the car and loose any payment you have already made. This is a major ripoff.”

Posted 1 year ago

“DO NOT RENT FROM THIS COMPANY !!. They are con merchants and are stealing money. They are trying to charge me for damage that was on the vehicle on collection at Edinburgh Airport. Horrendous experience. Will be reporting to Expedia and Trading standards”

Posted 1 year ago

“Complete Scam Office stunk of weed, aggressive insurance scam Expedia should be ashamed for being associated with this company.”

Green Motion 1 star review on 18th March 2023

Posted 1 year ago

“They charged us almost 4 hundreds pounds for a “damage” on the bumper. It was not a real damage but there was no way to discuss with them. They are very dishonest and rogue people. Strongly recommend everyone to avoid rent a car with these people.”

Posted 1 year ago

“if i could give no stars i would! i wish we can sue this company for borderline criminal practices! i could never imagine wanting to pay $500.00, at the Miami location, for insurance. We had full coverage insurance and they STILL proceeded to charge us. absolutely violated. we wanted to start the vacation right and honestly this bullcrap amount ON TOP of $300.00 - thieves. i will spread the word and make sure people hear the experience we had.”

Posted 1 year ago

“Warning these guys will scam you and will be aggressive if challenged. We booked here through easyJet and paid £249 in advance for a small car for 5 days. When my partner our 3 young children and me landed, after several calls to the company we were told to wait in the multi story car park in a parking spot for pickup. It took nearly 30 minutes with no seats and cars zooming past. When we got to the desk the manager said because my credit card expired this year (it was still in date) they would have to charge me full insurance which was an extra £290. More than the car hire. When I suggested we go back to the airport and rent a car there, he refused to give us a lift back. When I asked for a refund of the booking he refused. I explained to my partner we had been had for £300, and we agreed to just pay and go because the children were getting stressed. When I went back the manager decided he’d changed his mind (?!) and refused to let me take a car. Or refund etc. he said he was offended that we didn’t want the offer the first time around! At the same time another customer was being shouted at by his colleague. The customer had come back to the car rental office after finding £500 had been taken on his credit card with no authorisation. I listened for a while and neither of us could understand why the company had taken the £500. They were aggressive with the customer for challenging them and he left very upset. Eventually I filmed the manager and asked the same questions, and this time he agreed to let us take the car for £530 plus a deposit!! When we returned it they spent 20 minutes checking the car over for scratches. (Even though we had full insurance?). There was no damage at all they could charge us for. However we left being told they would refund our deposit in SIX weeks (?!) and to call them if It didn’t show up in my account then. (I have little expectation that it will be returned) All in all a very unpleasant experiance. Gutted as we went through easyJet thinking they would chose a reputable company. This is the sort of dodgy car hire operation you’d expect to find in the third world, not Glasgow! We also felt very sorry for the other customer and thankful they didn’t have our credit card details! I would never use them or easyJet booking again”

Posted 1 year ago

“From my experience, avoid at all costs. Upon picking the car up, i felt slight intimidation to push me into buying extra insurance and to reduce the £1205 deposit from my credit card. However, the car pick-up was otherwise okay. Upon return, they noted a small windscreen chip with a 4mm crack and on the passenger side. I was informed they would withold my £1205 deposit as the car needed a new windscreen. As a former mechanic and vehicle inspector of many years, i knew this was utter nonsense. The windscreen could be easily repaired for about forty pounds, whereas a totally unnecessary windscreen replacement costs hundreds. I've since sent pictures to several windscreen companies. All say that it is easily repaired for minimum cost. There is no justification whatsoever for their extortionate and false claim. These people are scam artists and i wonder how many other poor unfortunates they try this on per week. If it isn't suitably resolved, i will be complaining to Trading Standards, contacting media outlets and taking legal action.”

Green Motion 1 star review on 17th February 2023

Posted 1 year ago

“Horrible service me personally I can't believe that this type of the company is still runnin. I do rent the car in London airport and I do rent a car in Riga airport. Never again!!!”

Posted 1 year ago

“I spent some time online looking at other Green Motion- Leicester reviews and consistently the Leicester company was reviled for a host of bad services, dishonest arrangements, and sheer lack of genuine customer care. My personal experiences with Green Motion involve two occasions: June 2022 and January 2023. Regarding the June situation, Green Motion failed to have the economy or compact sedan which was reserved many weeks prior to pick-up. Instead the company tried to foist a VERY LARGE commerical van as a suitable vehicle replacement. I didn't feel comfortable driving something that large with blind spots on British roads and a steering wheel on the right side. So the day's planning was aborted and I cancelled the booking which was prepaid. The January incident was far more damning. My girlfriend and I drove away in a Mini Cooper. We were not clearly informed that the car was at 1/4 fuel; in the U.S. all rentals come with a full tank. Green Motion knew that we were driving to Oxford for an overnight stay. A few miles from Oxford after 90 minutes of driving, we ran out of fuel on M40 and was lucky enough to get to the highway shoulder. This was harrowing. We had two forms of roadside assistance (BMW/Mini Cooper & a separate company "RAC" paid by Green Motion). We began with BMW assistance calling via the car's computer and were told there would be a 90 minute wait. We called Green Motion next and were directed to try RAC. RAC told us the wait was 45 minutes. We cancelled BMW assistance to avoid double services. RAC arrived over 3 HOURS later, despite our frequent follow up calls. Our location was dangerous and it was raining in winter - making being outside the car dearly uncomfortable. Moreover, my girlfriend had lung surgery weeks ago and needed water for medication. We had no water in the car. After getting gas from RAC, we filled up immediately 2 miles away. Upon returning the Mini Cooper, Green Motion detected minor chipping on one wheel hub and socked us with $850 surcharge. The Mini Cooper had many scratches around the body, which was noted by the rental rep upon delivery. I didn't check the wheel hubs and don't know the prior condition. I have to assume then that Green Motion bills clients for cosmetic damages but never gets around to repairing said damages. Green Motion suggested I go after the credit card company to find reimbursement for the $850 charge. While I await the credit card company response to my claim, I'm furious also that Green Motion gave NO CREDIT for a 3/4 tank of gas and no apology for how we were stranded on M40 for three hours. This would be $50 courtesy; after all Green Motion is getting the benefit of a car stranded and retanked for safety! Again, I have to assume that Green Motion has some cognition that Americans in U.K. may believe car rentals have a full tank and therefore there would be a little more emphasis on the fuel status upon leaving the rental lot. In short, Green Motion is a car rental firm from Hell and they deserve a boycott for a dozen brutal years. They are in the game for short term profits and no customer loyalty whatsoever.”

Posted 1 year ago

“Bullies and charged £2500 deposit on a normal car. Then tried to bully me into taking a car I hadn’t booked after keeping me waiting so long that anyone else would have agreed, just to finish with them and get on their way. But I took a taxi home instead and now still haven’t been reimbursed by Carjet who say I should have cancelled before the car collection time. It was because Green Motion weren’t ready with my car and the long delay to assist me which was not my responsibility. What a terrible terrible company ethos.”

Posted 1 year ago

“Stay away at any cost from green motion they are total scammers, and they do the same trick again and again to costumers. They charge you a huge deposit like 1400 GBP then they offer you a full protection for about 700 GBP so now you trapped if you pay the 700 which is a huge amount, they got the money they wanted and if you disagree and say you have full protection or you not interested taking it from them then they will make sure to blame you for any stupid thing on the car although it was there when you took it. they will charge the full amount of the deposit and will not send you any legal documents so you can't even claim it from any insurance even if you had one. STAY AWAY FROM THIS COMANY AT ANY COST. THEY ARE SCAMMERS”

Posted 1 year ago

“For starters, they lie. They claim to be an airport rental but they are not. They are not located to the airport and it is quite a drive to get to them. They do provide a pickup service BUT NOT A RETURN SERVICE. The guy who picked us up was rude and tried to make us feel bad for not paying the parking fee even though they said they were an airport rental. They gave us a vehicle that was not what we ordered or even in the same class. It ended up being a large van. They told us someone would stay late for drop off after closing and not only are their posted return hours incorrect on their website they refused to stay late after we made hotel reservations and everything, because of that they cost us way more money. They took a deposit of over $1,000 US dollars for damage and then the vehicle was returned with a scratch. They didn't send any of the legal paperwork of what the fees were and refused to return any funds. No way a scratch is $1,040. They were rude, they lied, they cost us so much more time and money because of it. Scam isn't even a proper word, they are outright thieves and liars. Worst experience of my life with a rental company.”

Posted 1 year ago

“DO NOT USE Green Motion - after the rental they hit me with two big unauthorized charges they said were PCNs for congestion charges in London - they were bogus - wrong model and colour of car. Also I was able to show credit card receipts from where I actually was in North Yorkshire at the same time as the PCNs. They will not respond to my emails.”

Posted 1 year ago

“Worst car hire company ever. They lie to you and if you have a small bump massively overcharge you. They take huge a deposit and you will not see it again. Customer services do not reply to your emails once they have your money. Avoid this company.”

Posted 1 year ago

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Green Motion is rated 2.4 based on 830 reviews