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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Leider hatte ich Probleme mit der Abrechnung des Deposit. Ich hatte Premium gebucht, einen leichten Kratzer festgestellt und danach sehr schwierige und bis heute nicht gelöste Abrechnung des Deposits.
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Posted 10 months ago
The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there. Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68. They are the absolute worst and I would never recommend them.
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Posted 10 months ago
The location at “Heathrow” is not even close to the airport. You’re dependent on a shuttle that they don’t control to get you there. It was going to be a 1.5 hr wait so we had to pay for a cab to get there. Then they have outrageous administrative fees. I got a parking ticket that was not actually my fault and had to dispute it but just the act of forwarding it on to me, they charged me £68. They are the absolute worst and I would never recommend them.
Helpful Report
Posted 10 months ago
They found scratches on the bonnet of the car, crazy how they went straight to them. Walked fast around the outside and straight to the scratches. H, almost as if they knew they were there. I'm guessing I not the only one to have paid to have them repaired. Oh well live and learn but highly recommend you use another rental car agency.
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Posted 10 months ago
I have been a regular client but am now fighting for the return of my £1505 deposit after 4 weeks even though they have confirmed nothing was damaged and after a number of chasing emails. Don’t use this company if you want your deposit back!!!
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Posted 10 months ago
Green Motion Edinburgh Airport tell me it takes 2 weeks to refund deposit after return of car. This has blocked use of my credit and I incur additional charges. Awful customer service................
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Posted 11 months ago
Charged £475 for missing piece of small moulding on the underside of the bumper. Not a thing which is easily spotted on initial check over of the car so no photos to confirm it was missing on pick up. Most unsatisfactory customer service. Other customers at pick up and return were also in dispute over small issues. If seeking repeat business they have failed. Would never use again and would not recommend
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Posted 11 months ago
Scam company
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Posted 11 months ago
J’ai louer un véhicule à Rabat jusque là tout c’est bien passer. A la restitution jusque là tout c’est bien dérouler et valider que je récupère ma caution. 8 jours après toujours pas de caution. Heureusement j’avais le numéro du gérant à qui j’ai rappeler que je n’ai pas eu ma caution et c’est à ce moment là qu’il a exécuter le remboursement et m’a envoyer la preuve par wathsapp! Dernière fois que je loue chez vous du moins à Rabat. Désoler de le dire et toujours fier d’être marocain 😉
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Posted 11 months ago
Horrible. It's been a month and a half and they still haven't returned my excess deposit. They're charging me a fine I've never seen before. Book with AVIS or EUROPCAR. I repeat, they've kept the excess deposit, and I'm from Spain. I'm giving up. I wish you luck with this company.
Green Motion 1 star review on 23rd April 2025
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Posted 11 months ago
Billed 60 pounds admin fee for a toll notice by Green motion weeks after returning the car
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Posted 11 months ago
Green motion have billed me 60 pounds for a toll crossing notification, its a bit much, don't you think!
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Posted 11 months ago
I only ever use my credit card for blocking on a car rental.. a few weeks after my rental finished, my card was tried to buy something in the Birmingham area. Could only have been a member of your staff. Luckily my bank noticed this & blocked my card. Will not use Greenmotion again..
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Posted 11 months ago
N'y allez surtout pas!!! Le bureau de Zurich m'a totalement arnaqué en protestant un choc sur le capot (de 2,5mm) qu'ils m'ont facturé 2000 euros de réparation sans que je puisse faire quoi que ce soit alors que j'avais des photos prouvant qu'aucun choc n'a été fait. Prenez une assurance en amont !!
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Posted 11 months ago
Edinburgh airport car hire..: Not a positive experience when dealing with them .. (the car was good) the Green Motion office is not with other hire cars it’s a bus trip away from airport. We previously booked online and paid money, We were then told that deposit that secured the booking of over €200 was facilitated by another company and was not refundable. On the car return, very hard to find the office as it is not in the normal area. When we eventually found it. It was very unclear cars were everywhere and disorganised we found a spot and were told to remove the car and park another spot which then blocked in at least nine cars. We were needing to catch a flight and in a hurry no help or assistance from them. No toilet either after a long journey. We were sent an email saying our car was dusty and should have been cleaned so we have to pay for that as well. Not worth the hassle
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Posted 11 months ago
AVOID! UNLESS YOU WANT MONEY RANDOMLY TAKEN FROM YOUR ACCOUNT..
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Posted 11 months ago
Edinburgh branch - Difficult to know where to begin. Surly and rude staff. Refused to take Amex or Mastercard debit. Ultimately refused to give me the car and are now not willing to refund me. Literally, the worse car rental experience in 40 years of renting cars.
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Posted 11 months ago
We got charged £900+ for a chip in the windscreen which is an absolute rip off. If we'd got it repaired ourselves, they said we would have paid twice as they wouldn't have accepted the repair. Absolutely disgraceful when roads are in such poor condition, how can you avoid a flying pebble!
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Posted 1 year ago
Car had warning lights on as soon as we picked it up. We told agent we were travelling outside Germany but he did not advise about the tolls in Austria which cost us a £300 fine! Now they are trying to charge me an admin fee for their time! Their customer service is a waste of time.
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Posted 1 year ago
The agent at the airport kept asking how much I paid the UK agent for the daily rate and tried to pressure me into canceling my UK booking to rebook directly with them—clearly an attempt to cut out the overseas agent's commission/discount. They used highly unethical tactics, including refusing to honor the unlimited mileage I had already booked and paid for, even though my email confirmation clearly stated it. This kind of behavior is disgusting and completely unacceptable. I would never book with Green Motion again—whether directly or through an agent. Avoid them at all costs!
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Posted 1 year ago
Green Motion is rated 2.9 based on 1,385 reviews