I would like to express my appreciation to Sandra Dias from Green Motion Portugal for her professionalism and patience in explaining the hidden payment related to full comprehensive insurance. Sandra took the time to clearly explain the details, making sure I understood the distinction between third-party insurance and full coverage. However, I must mention that the cost of insurance, especially when it’s not clearly communicated, feels unreasonable and burdensome for customers like myself. On January 31st, 2024, Sandra was the only staff member who provided a thorough and respectful explanation. Unfortunately, the behavior of her colleagues was disappointing and unprofessional. They showed a lack of respect towards my family member, who was also part of the booking process. They laughed, spoke loudly in Portuguese, and even threw a pen in front of us, creating an uncomfortable environment. Given this lack of courtesy and the hidden insurance charges, we ultimately decided to forfeit the booking fee and leave the office. The hidden costs associated with Green Motion seem misleading, and the overall experience left us feeling that the pricing structure is not fair to customers. I sincerely hope that Green Motion can address these issues, especially regarding staff training and transparency in pricing, to improve future customer experiences.