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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
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Anonymous
Anonymous  // 01/01/2019
Rented in Rome FCO for 1 week. Super shady when returned the car they tried to charge for damages that were already on the car. When I showed them pictures and videos that I took before renting they wouldn't accept them unless they were all time stamped and in certain file formats it was crazy. They also modified documents after I signed them. Crazy crazy. Do not use this company.
Helpful Report
Posted 7 months ago
The people at Stansted Airport were great, however follow up admin was terrible, I presume by the central admin office. I received 2PCN'while I was the rentee of the car. 1) A parking fine from Stansted Airport Drop and collect. This incurred a 68 pound 'Admin Fee'. However I forwarded a the payment receipt of 7 pounds which is the fee for up to 15 minutes. However the payment with all the details were correct with the exception of the time. The time stamp was approximiately one hour before I picked up the car. ( I am assuming my phone was on Spanish time and printed it from there). However Stansted Airport acknowledged the mistake and withdrew the fine. 2) Dart Crossing charge. I entered the incorrect Licence numberplate of the car. However when notified of the mistake, I recified it and paid the 2.50 fee again with the incorrect one returned to my account Green motion incurred another 128.00 'Admin Fee'. Furthermore upon hiring the car a 125.00 blocking fee was taken, and to quote 'incase of parking or speeding fines'. This has also been withdrawn from my account. So for a 2.50 toll charge and a 7.00 parking fee,( both of which were paid in the allotted time), I have ended up paying 270.50 GBP. My question is this: Why do Green Motion not look after their customers. All they had to do was go online any pay the fees using my deposit? Sure I would be angry for paying twice = 19.00GBP, but not as angry as paying 270.50GBP! It took less than a minute to pay each one of these payments online. I am sure it is quicker than all the time they have spent communicating with me and the companies in order for the fines to be sent to me. This is the worst Customer Service possible and in my opinion is just a scam. Edit Delete
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Posted 7 months ago
I used my Visa debit card to pay the £120.00 damage waiver cover and was told it would take 5 to 6 weeks to be refunded. The car was returned without any damage as I only had the car for two days. It is now almost 2 months and I still haven't had the deposit returned.
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Posted 7 months ago
Although the staff were friendly and the process was ok, getting our deposit which is refundable as paid for the top insurance back is another matter. Our car was returned on the 5th June 2025 and we are still waiting for the return of £125.
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Posted 8 months ago
Waiting 5.5 hours for breakdown help, terrible
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Posted 8 months ago
Assistant who carried out my car hire,instead of putting my holding deposit of £1505.00 as pending he put it through as a payment. I am now having my bank trying to retrieve my deposit, because your company won't return my calls very disappointed with your service. Unable to talk to anyone.
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Posted 8 months ago
Steer well clear of this company. What they are not up front about is the length of time it takes to get your deposit back. When I retuned the car I was told it would be between 3 and 30 days. Forget the 3 days they hang on to your money as long as they can. You get a different response depending on who you are talking to.
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Posted 8 months ago
After sales service is bad
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Posted 9 months ago
Unfortunately had very bad experience with a Green Motion this time. I returned the car at Riga’s airport on the 21st of May and in a couple of day got the full deposit (€1000) back which my understanding everything was fine. As well they sent me a link to leave a review 😬 After another few days I noticed that €40 has gone from my credit card. When I contacted the Green Motion I was informed that it was for “car cleaning as it was returned dirty”. I’m sticking the pictures for you all to see that that mean by “dirty”. I did wash the car before and obviously had to drive back to Riga’s airport. Bear in mind as well they are charging extra (£50) for crossing any border! It’s the last time I was using Green Motion. They are trying to rip of customers for ANYTING just to get some profit 🫣
Green Motion 1 star review on 25th June 2025 Green Motion 1 star review on 25th June 2025
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Posted 9 months ago
Le personnel a essayer de me faire payer le plein de la voiture. Malheureusement pour lui j avais fait une photo de la jauge lors de la prise en maindu véhicule
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Posted 9 months ago
I rented a car from Green Motion during my stay in England. BIGGEST MISTAKE EVER! I received a fine for accidentally driving in a bus lane. If I paid the fine within 15 days, I would only have to pay 50%. However, I only received the fine from GreenMotion 3 weeks later so I had to pay 100%. In addition, they charge £68 administration fee just for forwarding the fine. The fine was £70 and the administration fee £68. That is apparently your business model.
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Posted 9 months ago
De borg op mijn creditcard staat nog steeds gereserveerd. Het is al een maand geleden dat ik de auto heb gehuurd. Slecht bereikbaar. Hoelang gaat dit nog duren?
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Posted 9 months ago
Extremely Disappointed – Still Waiting for Refund After Over a Month I’ve been waiting over a month to receive my £1,505 deposit back from Green Motion. Despite multiple emails and repeated promises, the refund has still not been issued. This is a clear breach of our contract, which stated the deposit would be returned within 7 to 30 days. To make matters worse, I’m now being charged interest on the credit card I used for the deposit. The lack of follow-through and accountability is unacceptable. Their business practices are unprofessional and deeply frustrating. Attempts to reach CEO Richard Lowden have gone nowhere, and customer service has been unhelpful. Honestly, one star feels generous. I would strongly advise others to avoid this company.
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Posted 9 months ago
I STRONGLY ADVISE against using Green Motion car rental services! I booked a car with a required prepayment, prepared all the necessary documents, and arrived at the branch on the scheduled day to pick up the vehicle. Despite meeting all the stated requirements, they refused to hand over the car, citing a small loophole in the terms and conditions—something that was never clearly communicated and is very easy to miss during the booking process. The staff was extremely rude, dismissive, and made no effort to help or even explain the situation. They simply told me to leave, as if I were an unwelcome guest. I felt humiliated and disrespected, even though I had done everything by the book. Let me add that I’ve rented cars many times in various countries and I’ve never encountered such an absurd and unprofessional situation. Every other company I’ve dealt with was transparent and fair—until now. Worst of all, my several-day holiday in Cornwall was completely ruined—I had no way of getting there without the car, and everything had been planned around the rental. I lost money, time, peace of mind, and my vacation because of a company that thrives on vague policies and has zero regard for its customers. Avoid Green Motion at all costs – this is by far the worst car rental experience I’ve ever had!
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Posted 9 months ago
The car rental is 10 minutes away from the airport. They don’t give us the car if we don’t pay for the insurance. And they don’t give us back the 100$ deposit, even though we called 3 times and each time they say either tomorrow, or today.
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Posted 9 months ago
I was asked to pay a £1,500 deposit forcing me to pay excess cover. It ruined my holiday. They are holding my deposit of £400 for 28 days meaning I have no money for this month. I was crying my eyes out and was just ignored by staff.
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Posted 9 months ago
Unlike most car rentals companies which use credit card per-authorisation for the deposit, GreenMotion actually deducts the money from your account. I have been waiting 30 days for my payment to be returned. They company say they return the deposit within 30 days but this is not included in the rental agreement of included in the term and conditions displayed when booking via booking.com. Keeping the deposit is very lucrative for the company.
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Posted 9 months ago
“I had a very disappointing experience with Green Motion. I booked a car for two days, but they charged me for three. Additionally, when returning the car at their Luton location, the staff spoke to me in a very rude and unprofessional manner. I would not recommend this company.”
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Posted 9 months ago
I have still not received back my security deposit of 1505£. Returned the car without any issues 39 days ago. I will soon report it to the police as it seems to be a scam.
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Posted 10 months ago
I will not be using Green Motion car rental again. I pre-paid for my rental and was met with another large bill upon arrival before I could take the car. This was because, I was told, I went through a 3rd party . Hidden costs, which made it very expensive. The car was fine but, this is not fair behaviour, so I will never use them again.
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Posted 10 months ago
Green Motion is rated 2.9 based on 1,385 reviews