I STRONGLY ADVISE against using Green Motion car rental services! I booked a car with a required prepayment, prepared all the necessary documents, and arrived at the branch on the scheduled day to pick up the vehicle. Despite meeting all the stated requirements, they refused to hand over the car, citing a small loophole in the terms and conditions—something that was never clearly communicated and is very easy to miss during the booking process. The staff was extremely rude, dismissive, and made no effort to help or even explain the situation. They simply told me to leave, as if I were an unwelcome guest. I felt humiliated and disrespected, even though I had done everything by the book. Let me add that I’ve rented cars many times in various countries and I’ve never encountered such an absurd and unprofessional situation. Every other company I’ve dealt with was transparent and fair—until now. Worst of all, my several-day holiday in Cornwall was completely ruined—I had no way of getting there without the car, and everything had been planned around the rental. I lost money, time, peace of mind, and my vacation because of a company that thrives on vague policies and has zero regard for its customers. Avoid Green Motion at all costs – this is by far the worst car rental experience I’ve ever had!