Green Motion Reviews

Name: Green Motion
Rating: 2.35

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

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Metrics

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 1 star review on 21st March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mo attended to me and he was very helpful. I returned an hour later than the usual return time but they were kind enough not to charge me. Very fast pick up and drop off.”

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Posted 1 year ago

“The booking is simple and very clear explanation”

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Posted 1 year ago

“Tell now going well, waiting to meet in the airport”

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Posted 1 year ago

“I spent some time online looking at other Green Motion- Leicester reviews and consistently the Leicester company was reviled for a host of bad services, dishonest arrangements, and sheer lack of genuine customer care. My personal experiences with Green Motion involve two occasions: June 2022 and January 2023. Regarding the June situation, Green Motion failed to have the economy or compact sedan which was reserved many weeks prior to pick-up. Instead the company tried to foist a VERY LARGE commerical van as a suitable vehicle replacement. I didn't feel comfortable driving something that large with blind spots on British roads and a steering wheel on the right side. So the day's planning was aborted and I cancelled the booking which was prepaid. The January incident was far more damning. My girlfriend and I drove away in a Mini Cooper. We were not clearly informed that the car was at 1/4 fuel; in the U.S. all rentals come with a full tank. Green Motion knew that we were driving to Oxford for an overnight stay. A few miles from Oxford after 90 minutes of driving, we ran out of fuel on M40 and was lucky enough to get to the highway shoulder. This was harrowing. We had two forms of roadside assistance (BMW/Mini Cooper & a separate company "RAC" paid by Green Motion). We began with BMW assistance calling via the car's computer and were told there would be a 90 minute wait. We called Green Motion next and were directed to try RAC. RAC told us the wait was 45 minutes. We cancelled BMW assistance to avoid double services. RAC arrived over 3 HOURS later, despite our frequent follow up calls. Our location was dangerous and it was raining in winter - making being outside the car dearly uncomfortable. Moreover, my girlfriend had lung surgery weeks ago and needed water for medication. We had no water in the car. After getting gas from RAC, we filled up immediately 2 miles away. Upon returning the Mini Cooper, Green Motion detected minor chipping on one wheel hub and socked us with $850 surcharge. The Mini Cooper had many scratches around the body, which was noted by the rental rep upon delivery. I didn't check the wheel hubs and don't know the prior condition. I have to assume then that Green Motion bills clients for cosmetic damages but never gets around to repairing said damages. Green Motion suggested I go after the credit card company to find reimbursement for the $850 charge. While I await the credit card company response to my claim, I'm furious also that Green Motion gave NO CREDIT for a 3/4 tank of gas and no apology for how we were stranded on M40 for three hours. This would be $50 courtesy; after all Green Motion is getting the benefit of a car stranded and retanked for safety! Again, I have to assume that Green Motion has some cognition that Americans in U.K. may believe car rentals have a full tank and therefore there would be a little more emphasis on the fuel status upon leaving the rental lot. In short, Green Motion is a car rental firm from Hell and they deserve a boycott for a dozen brutal years. They are in the game for short term profits and no customer loyalty whatsoever.”

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Posted 1 year ago

“Bullies and charged £2500 deposit on a normal car. Then tried to bully me into taking a car I hadn’t booked after keeping me waiting so long that anyone else would have agreed, just to finish with them and get on their way. But I took a taxi home instead and now still haven’t been reimbursed by Carjet who say I should have cancelled before the car collection time. It was because Green Motion weren’t ready with my car and the long delay to assist me which was not my responsibility. What a terrible terrible company ethos.”

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Posted 1 year ago

“Stay away at any cost from green motion they are total scammers, and they do the same trick again and again to costumers. They charge you a huge deposit like 1400 GBP then they offer you a full protection for about 700 GBP so now you trapped if you pay the 700 which is a huge amount, they got the money they wanted and if you disagree and say you have full protection or you not interested taking it from them then they will make sure to blame you for any stupid thing on the car although it was there when you took it. they will charge the full amount of the deposit and will not send you any legal documents so you can't even claim it from any insurance even if you had one. STAY AWAY FROM THIS COMANY AT ANY COST. THEY ARE SCAMMERS”

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Posted 1 year ago

“For starters, they lie. They claim to be an airport rental but they are not. They are not located to the airport and it is quite a drive to get to them. They do provide a pickup service BUT NOT A RETURN SERVICE. The guy who picked us up was rude and tried to make us feel bad for not paying the parking fee even though they said they were an airport rental. They gave us a vehicle that was not what we ordered or even in the same class. It ended up being a large van. They told us someone would stay late for drop off after closing and not only are their posted return hours incorrect on their website they refused to stay late after we made hotel reservations and everything, because of that they cost us way more money. They took a deposit of over $1,000 US dollars for damage and then the vehicle was returned with a scratch. They didn't send any of the legal paperwork of what the fees were and refused to return any funds. No way a scratch is $1,040. They were rude, they lied, they cost us so much more time and money because of it. Scam isn't even a proper word, they are outright thieves and liars. Worst experience of my life with a rental company.”

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Posted 1 year ago

“DO NOT USE Green Motion - after the rental they hit me with two big unauthorized charges they said were PCNs for congestion charges in London - they were bogus - wrong model and colour of car. Also I was able to show credit card receipts from where I actually was in North Yorkshire at the same time as the PCNs. They will not respond to my emails.”

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Posted 1 year ago

“Worst car hire company ever. They lie to you and if you have a small bump massively overcharge you. They take huge a deposit and you will not see it again. Customer services do not reply to your emails once they have your money. Avoid this company.”

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Posted 1 year ago

“Dreadful, dreadful company.,lures in unsuspecting customers with low rental prices and then bends them over. An absolute scandal that they can continue to do business. Avoid at ALL cost. Birmingham International Airport. Don’t get tempted and shafted.”

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Posted 1 year ago

“Very bad experience. Unfair and dishonest. You are likely to pay much more than initially agreed.”

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Posted 1 year ago

“Scam company, ensure you check the outdoor condition of the car thoroughly before rental as they regularly try to charge over €300 to fix scratches that are next to invisible on the car”

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Posted 1 year ago

“Individual employee, CHARLIE at Stansted was EXCELLENT - 5 star. Unfortunately service after that was poor. Absolutely zero interest in customer service, clearly no sense of understanding that with a plethora of car rental companies to choose from public opinion and reviews do matter, no sense that a customer is more likely to return to a company with whom they have had a good experience. Our circumstances changed meaning we needed to return the car early - impossible to speak to a manager on the phone (they were in meetings all day, apparently). Really disappointing, especially after a positive experience when we collected the car.”

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Posted 1 year ago

“Crooks. Edinburgh Airport renting experience was horrible and ruined our stay in Scotland.”

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Posted 1 year ago

“AVOID this company We rented a car for 5 days in Paphos, Cyprus. After one day we opted to return the car due to heavy road construction throughout Paphos. The Green Motion agent expressly stated that we would be refunded the money for the unused days. However, after not receiving the refund and going through the claims process, Green Motion denied having to pay the refund because of the some fine print in the agreement. From a legal perspective, the contract was actually modified by the agent representing that there would be a refund. A real criminal outfit. AVOID!!!!”

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Posted 1 year ago

“Don't allow employees Peter and Edward from Green Motion's Glasgow location make you into a victim as they are scammers when you return a car. Their low prices are an attempt to get you to book then make an exorbitant profit by unscrupulously assessing damage charges. They need to be investigated. If you are a victim of their egregious profit practices complain directly to Green Motion CEO, Richard Lowden at linkedin.com/in/richard-…. Here is one example whereby Green Motion claimed there was damage to a bumper, yet there is no dent, no bump, nothing but dirt from rain and mud. They assessed us almost £400 to replace the entire bumper. We were already deeply saddened by the funeral we attended for a close family member and this disgraceful treatment unnecessarily inflicted additional pain on us. Look at this picture and tell me where the damage is?”

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Posted 1 year ago

“Green motion Stansted Airport - NEVER AGAIN! Charged £160 for a micro scratch on the alloy wheel that was present when I got the car. For that money you can buy a new wheel. Who knows how many customers were already charged for the same irrelevant “damage” before me. A pitty, the car was nice, but when you are in a hurry to catch your flight you don’t have time to stand for justice. My advice to anyone reading, go for another rental company!”

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Posted 1 year ago

“Terrible service at greenmotion in Podgorica airport Terrible service at Podgorica airport. Slow at the till. Spent over 20 minutes serving individual customers. With sooo many more on the queue. Gave a poorly car and refused to change it. Avoid at all COST”

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Posted 1 year ago

“I made the huge mistake of renting a car from Green Motion Stansted. Trust me; even if Hertz, Avis, Enterprise or any other reputable large company is twice the price of Green Motion, you should stick with the reputable rental companies. These guys are a total scam. You will end up paying at least double of what you thought it would cost you. They are borderline legal with what they do and because they know that the normal consumer will not have a legal battle with them they take full advantage of their small print in their terms and conditions. I would not recommend you to take any issues up with their customer service as you will also lose your mental health as well as your money. If/when you contact their customer service you will receive standard bot like responses and if you continue badgering them they will start to respond in a rude, “I don’t care” attitude that will make you mad… Be warned: stay away from these guys.”

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Posted 1 year ago

“Warning, stay away. Our company booked a long term rental for a working tour (5 weeks). We booked online - they were very quick and happy to take the money (about £1.1k) We completed the pre-pickup online check-in successfully. Once we arrived, the CS representative did not have our details (30' wasted the day before). Furthermore, since we did not have a credit card in the drivers' name, we were charged an extortionate £621 EXTRA (55% more than we expected), to then lower our deposit and use a Debit Card. I would like to add that we've rented cars regularly at SIXT, Enterprise, Europecar, Hertz and Avis - never once, in the UK, we needed a credit card. We've always used our Business Debit card. Terrible experience, will NEVER book again, just sharing this as a word of warning for other customers.”

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Posted 1 year ago

Green Motion is rated 2.4 based on 830 reviews