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Green Motion Reviews

2.9 Rating 1,373 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,373 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Terrible!!!! Don’t do it. Their prices are not as low as advertised. The price doubles with insurance and fees once you’re in the office. Customer service is slow and apathetic.
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Posted 2 months ago
Rented in Rome FCO for 1 week. Super shady when returned the car they tried to charge for damages that were already on the car. When I showed them pictures and videos that I took before renting they wouldn't accept them unless they were all time stamped and in certain file formats it was crazy. They also modified documents after I signed them. Crazy crazy. Do not use this company.
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Posted 2 months ago
The people at Stansted Airport were great, however follow up admin was terrible, I presume by the central admin office. I received 2PCN'while I was the rentee of the car. 1) A parking fine from Stansted Airport Drop and collect. This incurred a 68 pound 'Admin Fee'. However I forwarded a the payment receipt of 7 pounds which is the fee for up to 15 minutes. However the payment with all the details were correct with the exception of the time. The time stamp was approximiately one hour before I picked up the car. ( I am assuming my phone was on Spanish time and printed it from there). However Stansted Airport acknowledged the mistake and withdrew the fine. 2) Dart Crossing charge. I entered the incorrect Licence numberplate of the car. However when notified of the mistake, I recified it and paid the 2.50 fee again with the incorrect one returned to my account Green motion incurred another 128.00 'Admin Fee'. Furthermore upon hiring the car a 125.00 blocking fee was taken, and to quote 'incase of parking or speeding fines'. This has also been withdrawn from my account. So for a 2.50 toll charge and a 7.00 parking fee,( both of which were paid in the allotted time), I have ended up paying 270.50 GBP. My question is this: Why do Green Motion not look after their customers. All they had to do was go online any pay the fees using my deposit? Sure I would be angry for paying twice = 19.00GBP, but not as angry as paying 270.50GBP! It took less than a minute to pay each one of these payments online. I am sure it is quicker than all the time they have spent communicating with me and the companies in order for the fines to be sent to me. This is the worst Customer Service possible and in my opinion is just a scam. Edit Delete
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Posted 2 months ago
I used my Visa debit card to pay the £120.00 damage waiver cover and was told it would take 5 to 6 weeks to be refunded. The car was returned without any damage as I only had the car for two days. It is now almost 2 months and I still haven't had the deposit returned.
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Posted 2 months ago
Read the fine print regarding deposit being held and you won’t have any problems! I had a great car, great service & no problems! I will rent from Green Motion again in the future!
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Posted 2 months ago
Although the staff were friendly and the process was ok, getting our deposit which is refundable as paid for the top insurance back is another matter. Our car was returned on the 5th June 2025 and we are still waiting for the return of £125.
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Posted 2 months ago
Waiting 5.5 hours for breakdown help, terrible
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Posted 2 months ago
Have used them several times this year at Stansted and have always found the staff friendly and efficient and the cars clean. You just need to read the small print and know what you have booked and paid for.
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Posted 3 months ago
Friendly customer service. Easy procedures on collection and return. On collection car ready to drive away no waiting after paperwork completed.
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Posted 3 months ago
Everything OK. Good car, fast processing.
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Posted 3 months ago
Eager to help over confusion for Satnav, pleased with the car provided, Good service
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Posted 3 months ago
Başarılı. Güzel bir firma
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Posted 3 months ago
I use Green Motion every time because they are so good
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Posted 3 months ago
Very quick and easy pickup and return, nice staff at the counter and the car parking space, car was relatively new, had some scratches but I was clearly instructed to register everything with photos and to double check that everything was marked on the form. Car was basically cleaned, but hey, we're in Crete in the summer!
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Posted 3 months ago
Picking up and returning the rental car was very good, but unfortunately, the return of the deposit was anything but normal: The deposit was not only reserved but also debited from my credit card and only returned a month later. That's completely unacceptable, and I've never experienced it before.
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Posted 3 months ago
Nice friendly staff and lovely cars.
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Posted 3 months ago
Everything was great but I wish they had been clearer that there is no scheduled pickup at the airport. If you want to be picked up you need to call them. Everything with the car was fine for a very competative price
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Posted 3 months ago
Assistant who carried out my car hire,instead of putting my holding deposit of £1505.00 as pending he put it through as a payment. I am now having my bank trying to retrieve my deposit, because your company won't return my calls very disappointed with your service. Unable to talk to anyone.
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Posted 3 months ago
Everything was perfect. Great car, nice team, very good conversation. Thank you!!!
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Posted 3 months ago
The experience so far has been good. Paperwork and collection went without a hitch. Can't comment on return of the car yet as I have not taken it back. I've extended my rental as I'm still waiting for my car to arrive from the UK
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Posted 3 months ago
Green Motion is rated 2.9 based on 1,373 reviews