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Green Motion Reviews

2.4 Rating 1,001 Reviews
36 %
of reviewers recommend Green Motion
2.4
Based on 1,001 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 74%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 23rd April 2025
Manuel Valentin Sanchez
Green Motion 1 star review on 9th January 2025
Michael Walters
Green Motion 1 star review on 26th November 2024
Anonymous
Green Motion 1 star review on 26th November 2024
Anonymous
Green Motion 1 star review on 26th November 2024
Anonymous
Green Motion 1 star review on 15th August 2024
Hosam
Green Motion 1 star review on 8th August 2024
Alex
42
Anonymous
Anonymous  // 01/01/2019
Never never rent a car from Green Motion especially Edgware Road Hilton London outlet, it's a scam company and accused you with some damage which not done by you. It's all planned and we tourists have been targeted. Horrible customer service and it's a con.
Helpful Report
Posted 4 months ago
I had a reservation for today the 24th till Jan 8th, we called 3 days ago to confirm that the car was still good to go and they said yes. Today we called again and they said they didn't have any cars. We are not notified of any changes nor that we would not be getting any car. This is unprofessional and poorly handled. We were depending on that car to get around Mexico and are stranded at the airport. Do not book a rental with this company.
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Posted 4 months ago
I had a terrible experience with this car rental company. When I went to pick up the car, my credit card chip wasn't working properly, and instead of offering any solutions, the staff told me there was nothing they could do. They were completely unhelpful and wouldn't even attempt to find an alternative. Additionally, they required a massive $2,500 bond, which we believed was what we paid an extra insurance policy when booking they then wanted an additional 300 pounds to reduce this amount. I was very frustrated, especially since I had no other option but to leave without the car. I went to Enterprise, where they simply typed in my credit card number manually and had no issues at all. Be very careful when picking up a car here — make sure your chip works perfectly or you could be in for a lot of unnecessary hassle! I definitely won't be coming back we also lost $1800 on our booking because they could not offer a solution
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Posted 4 months ago
FRAUDULENT: They double charged us insurance and taxes! We could not get out of the double charging. They simply denied it! NEVER AGAIN!!
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Posted 4 months ago
DO NOT RENT FROM HERE - FRAUDULENT CHARGES, HORRIFIC CUSTOMER SERVICE. Created imaginary "damage" and charged $1,600, even though I had photographic evidence that there was no damage.
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Posted 4 months ago
There needs to be an option for ZERO stars. DO NOT EVER USE GREEN MOTION CAR RENTAL!!!! After paying for a vehicle through Expedia and buying a third party insurance policy through them, that insurance was not accepted when we arrived to pick the car up. I was charged an additional fee although I carry full coverage on my own policy and my credit card adds coverage on rentals. In addition there was another $500 "deposit" charge that was never disclosed I had to pay on the spot. Whoever details their cars had the bright idea to put Armor All on the brake pedal making it slippery causing an unnecessary dangerous situation
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Posted 5 months ago
Green Motion is by far the worst car rental company I’ve ever dealt with. As a frequent traveler who regularly rents cars, I’ve never had issues like I did with this company. They are absolute scammers, piling on hidden charges that ended up costing me more than 300% of the initial rental price. When I returned the car, they claimed there was a scratch on the bottom of the bumper that I hadn’t noticed when I picked it up. In fact, it was so minor that I couldn’t even see it myself, and one of their staff members inside couldn’t locate it either. However, another staff member, who clearly knew about it beforehand, went straight to the spot using a phone torch. They told me that unless I could provide a photo proving the scratch was there before I drove the car, I’d have to pay nearly £400—and they deducted it from my deposit. I plan to challenge this through my solicitor, even if it costs me ten times the amount, purely on principle. Avoid Green Motion at all costs.
Green Motion 1 star review on 26th November 2024 Green Motion 1 star review on 26th November 2024 Green Motion 1 star review on 26th November 2024
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Posted 5 months ago
Was a scam asked fircrefund didn't so had to go to bank and I had no car Do not use
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Posted 5 months ago
this company is still holding my money - 1500 pounds after I have reported an accident at their rental car 6 months ago...firstly they said they just need to take my deposit until time when this accident will be resolved.... first 2 months they were responding to my emails when I asked about the updateds, for last 2 months they stopped replying and do not intend to talk to me anymore...avoid this company at all cost!!!!!
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Posted 5 months ago
Great customer service, affordable prices and easy rental process.
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Posted 6 months ago
Terrible company, do not use!! Paid for weeks hire, flight was delayed and THEY canceled booking, no refund! Have went to Booking.com and will get my money back from them for breach of contract! TRIED TO CHARGE US 4X THE HIRE PRICE FOR NEW HIRE!! AVOID AVOID AVOID!! SCAM COMPANY!! BOOKING.COM DROP THEM, THEY ARE SHOCKING!!
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Posted 6 months ago
They are supposed to send 123,000 euros to my account and it has been 3months ,they said in order for them to send me money they have to show a loss on my account and once done they will send the money and I waited and got nothing. People I was dealing with are Ben Williams and Benson Green. Very unprofessional in the trading world and are a scam, They also stopped responding to my mails and calls. I had to reach out to Financial expert TheresachinRecovery INC to help me recoup my money back from them and I am glad it was successful. I have all my money now. Here is their detailed email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 incase you need their assistance too.
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Posted 6 months ago
Green Motion Malpensa Airport are cheaters, stealing money, accusing and not providing evidences of their claims, as a result they steal a lot of money from customers for the same damage over and over again. Avoid at any cost! they are under investigation by the police.
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Posted 6 months ago
Got a parking ticket which was mistake got it sorted out but the rental company charged me 70 quid admin fees crooks do not use them
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Posted 7 months ago
Green Motion Athens is probably one of the worst car hire companies imaginable. Our pick up from the airport was smooth, although we did 100kph in a 50kph area. It was impossible to accurately record all the damage to the body work. I subsequently counted 23 areas of damage some with multiple marks. Within 7km an orange warning light came on I tried phoning for advice but there was no response. It was about 2am and we were helped by a petrol attendant who said it was related to the tyres. All tyres were 40 kPa instead of 32. Before reaching the motorway a different warning light came on. We returned to the garage. The attendant told us it was about the engine and might only be about a maintenance issue. We decided to drive with the warning. The next morning on checking the car we discovered that one rear light and brake light were not working. Green Motion were slow to respond but Zest who we booked through were great. A few days later we had no headlights. Both problems required half hour drives to find a garage that could fix them. On the return journey the road to Green Motion office was closed by wild fires. They still charged us €30 to leave the car at the airport and told Zest they had refunded the charge for the new bulbs, which they didn’t. Although the price may look attractive the risks of serious consequences are not.
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Posted 7 months ago
I had a terrible experience with Green motion Car Rental at Munich Airport. I booked a car to be picked up on 12.06 at 9:00 AM, but the staff was late, unable to speak in German, and the car provided was dirty and full of waste. Despite these issues, they charged my card for an "out of hours" return when I returned the car earlier than planned — even though their contract clearly states the charge should be 30 EUR, they took 100 EUR without explanation. When I contacted them multiple times to address this, their responses were dismissive and failed to resolve the issues. They ignored my request for a refund and refused to acknowledge their mistakes. Avoid Green Motion if you value your time and money!
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Posted 8 months ago
Absolute robbers and they shouldn’t be in business! I want my money back that I paid to them originally. And they caused us real inconvenience as we didn’t get back to our villa until very late and we had no food that evening for us or my small child under two. Absolutely disgusting and the manager was the person I spoke to at that time.
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Posted 8 months ago
The most expensive scooter rental service in Corfu port! They try to maximize their profit offering fake full casco insurance, to avoid the deposit, and money cash, with the excuse to offer you a ‘’fake’’ discounts. At the end, we paid 50 euros per day, compared with the 35 euros/day of the rest of rental companies, which offer the same, if not better, service. Avoid!
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Posted 8 months ago
The most expensive scooter rental service in Corfu port! They try to maximize their profit offering fake full casco insurance, to avoid the deposit, and money cash, with the excuse to offer you a ‘’fake’’ discounts. At the end, we paid 50 euros per day, compared with the 35 euros/day of the rest of rental companies, which offer the same, if not better, service. Avoid!
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Posted 8 months ago
They charged us €367 for a flat tire. DO NOT RENT WITH THEM. They are thieves
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Posted 8 months ago
Green Motion is rated 2.4 based on 1,001 reviews