Green Motion Reviews

Name: Green Motion
Rating: 2.64

2.6 Rating 1,143 Reviews

42 %

of reviewers recommend Green Motion

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Metrics

2.6

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Green Motion 4 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They found scratches on the bonnet of the car, crazy how they went straight to them. Walked fast around the outside and straight to the scratches. H, almost as if they knew they were there. I'm guessing I not the only one to have paid to have them repaired. Oh well live and learn but highly recommend you use another rental car agency.”

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Posted 1 month ago

“I have been a regular client but am now fighting for the return of my £1505 deposit after 4 weeks even though they have confirmed nothing was damaged and after a number of chasing emails. Don’t use this company if you want your deposit back!!!”

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Posted 1 month ago

“We had a slighly unusual booking , in that my wife already a car, which was due to be dropped off, and I was picking up a new one. We then thought we might keep the original, however Alexandria the agent there looked at every possibility for us, and gave us the best deal. She worked very hard for our benefit, so I must give her and other helpers full credit for a very fast and efficient service. Definitely be back. Doug & Ann”

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Posted 1 month ago

“Tutto ok. Siamo rimasti soddisfatti.”

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Posted 1 month ago

“Green Motion Edinburgh Airport tell me it takes 2 weeks to refund deposit after return of car. This has blocked use of my credit and I incur additional charges. Awful customer service................”

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Posted 1 month ago

“Charged £475 for missing piece of small moulding on the underside of the bumper. Not a thing which is easily spotted on initial check over of the car so no photos to confirm it was missing on pick up. Most unsatisfactory customer service. Other customers at pick up and return were also in dispute over small issues. If seeking repeat business they have failed. Would never use again and would not recommend”

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Posted 1 month ago

“Scam company”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“I was provided with a clean and well-maintained vehicle. However, I am giving a lower rating because it has been over a month since I returned the car, and I have yet to receive my deposit. I am hopeful that the full amount will be refunded soon, as the car was returned with a full tank and in good condition.”

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Posted 1 month ago

“All round excellent service!”

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Posted 1 month ago

“Hizmet kalitesi ve çalışanların tutumu”

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Posted 1 month ago

“J’ai louer un véhicule à Rabat jusque là tout c’est bien passer. A la restitution jusque là tout c’est bien dérouler et valider que je récupère ma caution. 8 jours après toujours pas de caution. Heureusement j’avais le numéro du gérant à qui j’ai rappeler que je n’ai pas eu ma caution et c’est à ce moment là qu’il a exécuter le remboursement et m’a envoyer la preuve par wathsapp! Dernière fois que je loue chez vous du moins à Rabat. Désoler de le dire et toujours fier d’être marocain 😉”

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Posted 1 month ago

“Friendly staff and well-maintained cars. The physical structure is a bit outdated”

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Posted 1 month ago

“Servizio veloce, corretto, gentile.”

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Posted 1 month ago

“Generally good. Price every competitive. Long wait (over an hour) to pick up the car which wasn't what I had ordered, but the replacement was fine. Final inspection picked up a scratch which wasn't on their form, I had a photo of the scratch before I took delivery of the car, just as well. Lots of scratches on the car. Car not full of fuel on delivery, although the gauge said it was, returned full. Constant warning to say the car needed a service.”

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Posted 2 months ago

“Horrible. It's been a month and a half and they still haven't returned my excess deposit. They're charging me a fine I've never seen before. Book with AVIS or EUROPCAR. I repeat, they've kept the excess deposit, and I'm from Spain. I'm giving up. I wish you luck with this company.”

Green Motion 1 star review on 23rd April 2025

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Posted 2 months ago

“Very pleasant and professional staff and very accommodating, I will definitely look to Green Motion as my car hire firm of choice going forward”

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Posted 2 months ago

“Flexible, reasonable and on-time. I was happy with the service”

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Posted 2 months ago

“Very nice car”

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Posted 2 months ago

“Everything was perfect, I recommend this company. As always, our experience is all about the people we were served to, and those I met in those company were professional and kind.”

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Posted 2 months ago

Green Motion is rated 2.6 based on 1,143 reviews