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Green Motion Reviews

2.9 Rating 1,385 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,385 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Übernahme am Flughafen Podgorica schnell und unproblematisch. es wurde nicht nicht versucht zusätzliche Versicherungen zu verkaufen. Fahrzeug war neu mit nur 11.000km, ohne Beschädigungen gebucht hatte ich allerdings ein Fahrzeug mit 4WD und Diesel bekommen habe ich hingegen ein 2WD Benziner. dafür hätte ich bei der Buchung einiges weniger bezahlt
Green Motion 4 star review on 8th September 2025 Green Motion 4 star review on 8th September 2025
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Posted 6 months ago
OMG what a nightmare. Did the car rental bought car insurance in advance of the reservation as typically do not do that. When I got to the car rental agency, they wasted 20 minutes of my time making me verify other insurance over and above the insurance I bought. In addition, they had me pre-sign the day before to expedite the car rental pickup with all our details it made us do it all over again. This place is a complete scam. Total BS!!!!!!!!
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Posted 6 months ago
I booked a rental in Corfu Greece and the entire process was beyond ridiculous. First, the shuttle was nowhere to be found. The tel# you are supposed to call to be picked up was never answered. I had to walk in the 90 degree heat with two cases for 1000 meters as no taxi was going to take me such a short driving distance. When I arrived, I asked if I had the correct tel# and the representative said: "yes". I then shared how I just walked for 20 minutes and that nobody answered. Her reply: "Can't you see how busy we are." As the paperwork was being processed, I realized I forgot my driver's license. Green Motion refused to accept my digital license. Car rental companies only make a copy of the driver's license. What difference is it? Other rental companies accept a digital image emailed. I then called Expedia to ask them to cancel or change the reservation to my brother's name and for two days later and still charge me for two days. Expedia was unable to get a hold of any representative at Green Motion. Supposedly you can only email them. This is a convenient way for Green Motion to later not accept a reasonable cancellation and refund the customer. In the end, I paid 750 euro for a car I could never rent. I then had my cousin come to rent a car and we were told there were no cars available. So Green Motion didn't lose money from a lost sale and yet kept 700 euro. It's been three days and Green Motion has yet to reply to Expedia. I will never rent from this company again. They have good rates but in the end, they will screw you when the opportunity is present. Check online, Green Motion has a terrible reputation.
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Posted 6 months ago
Everything good.
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Posted 6 months ago
Free upgrade. Friendly staff at The airport
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Posted 6 months ago
Nice people, great brand new car, great service! Thanks for dropping us off at the hotel.
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Posted 6 months ago
Good value and reasonably quick check in and out
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Posted 6 months ago
This was the 2nd time I had rented from Green Motion at Gatwick and I was as satisfied as I was last year! The check-in was really fast, the guys working there were really friendly and me and my son were in our car in about 30 minutes. I had a few questions about how to use the car (as I haven't ever driven a brand new car!) and it wasn't a problem to ask, even though they were quite silly. Will definitely rent again on my next visit home!
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Posted 6 months ago
The vehicle was spotlessly clean and the pick up/drop off was quick and easy. It saved a lot of time being able to do most of the registration online beforehand, including uploading images of the required documentation for the driver. On the negative front, the car we were given was much smaller than the category we'd requested (we couldn't even fit our suitcase in the boot) and it was an automatic, which we hadn't asked for. The driver was used to a manual so it took a while to adapt, which wasn't easy in the busy traffic you encounter leaving the location. It would also be better if it is highlighted clearly at the top of all rental agreements/communications that you shouldn't get on the free shuttle bus to the Car Rental area, as that's not where Green Motion are based. We had to get back on to return to the airport having made this mistake, and we weren't the only ones on that bus so it's obviously not clear enough at the moment.
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Posted 6 months ago
very kind person
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Posted 6 months ago
Quick and efficient service. The staff in Hamburg airport were very professionally dealing with some very difficult customers ahead of me and because of a slight delay through no fault of Green Motion I was given an upgrade. Fantastic customer service.
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Posted 6 months ago
work as intended :)
Green Motion 5 star review on 8th September 2025
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Posted 6 months ago
Great service, friendly staff. Great experience all round
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Posted 6 months ago
Fast booking, exellent car
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Posted 6 months ago
Everything all right
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Posted 6 months ago
Timely, clean. Everything as agreed.
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Posted 6 months ago
My overall experience left a lot to be desired. The collection process was slow, the car was old and because I bought insurance elsewhere they held US$2000 against my credit card. My biggest issue however was that I bought a sunpass for tolls and because I left it on the windshield I was charged $300. When I got the car there was already one on the windshield and of course I did not see or was told that there would be a fine for the sunpass. I certainly feel robbed as that is excessive and I will not be using this company again.
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Posted 6 months ago
I recently hired a car from Green Motion in Hurghada, and overall it was a fantastic experience. The booking process was smooth, and the staff were extremely friendly, professional, and helpful from start to finish. They made everything simple and stress-free, which is exactly what you need when you’re on holiday. The car itself was reliable and got us everywhere we needed without any issues. Admittedly, it was a bit of an older vehicle with plenty of miles on the clock, and the air conditioning wasn’t cooling as strongly as I’d have liked – though to be fair, the extreme summer heat in Hurghada can make it tough for any AC to keep up! That being said, these were very minor drawbacks compared to the convenience and great service I received. I’d definitely recommend Green Motion to anyone looking for an affordable and trustworthy car hire option in Hurghada, and I wouldn’t hesitate to book with them again.
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Posted 6 months ago
Easy to Pick up and deliver when finish. The car was very old but also cheap. I would use greenmotion again next time.
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Posted 6 months ago
Easy pick up and drop off - car as expected no issues
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Posted 6 months ago
Green Motion is rated 2.9 based on 1,385 reviews