Green Motion Reviews

Name: Green Motion
Rating: 2.32

2.3 Rating 957 Reviews

34 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.3

Based on 957 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Every time I use this team there are no hitches Quick friendly service at a good price. Thank you. D”

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Posted 1 month ago

“Great service, good cars ideal for Rome and effective shuttle from/to airport”

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Posted 1 month ago

“Everything was okay.”

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Posted 1 month ago

“Kaikki ok.”

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Posted 1 month ago

“The agent at the airport kept asking how much I paid the UK agent for the daily rate and tried to pressure me into canceling my UK booking to rebook directly with them—clearly an attempt to cut out the overseas agent's commission/discount. They used highly unethical tactics, including refusing to honor the unlimited mileage I had already booked and paid for, even though my email confirmation clearly stated it. This kind of behavior is disgusting and completely unacceptable. I would never book with Green Motion again—whether directly or through an agent. Avoid them at all costs!”

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Posted 1 month ago

“The car was a Christmas tree of warning lights form start to finish. We told the agent we would be travelling outside Germany, he thought to charge us the extra insurance but not to mention the tolls, which cost us £300 in fines!”

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Posted 1 month ago

“Green Motion - Heathrow Airport - London: Three days before my arrival, I reserved a Seat Leon, Kia Ceed, VW Golf (5 doors, automatic) or a similar model, but upon arrival, I was given a significantly smaller vehicle—a Seat Ibiza. Despite my concerns, the staff initially insisted that this was the vehicle I had paid for. However, when I pressed further, they admitted that the car type I reserved was unavailable. This was not communicated to me in advance, and had I not raised the issue, I would not have been informed. Unfortunately, no suitable alternative vehicle was provided. I was traveling with my family and had two large suitcases, as we planned to go to Cambridge. The smaller car made our journey uncomfortable and inconvenient. The primary reason for booking a larger vehicle was to ensure a comfortable trip, but instead, my family and I had an unpleasant experience. As a result, my holiday was negatively impacted. This was one of the worst car rental experiences I have encountered, and I am extremely disappointed.”

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Posted 1 month ago

“I would like to express my appreciation to Sandra Dias from Green Motion Portugal for her professionalism and patience in explaining the hidden payment related to full comprehensive insurance. Sandra took the time to clearly explain the details, making sure I understood the distinction between third-party insurance and full coverage. However, I must mention that the cost of insurance, especially when it’s not clearly communicated, feels unreasonable and burdensome for customers like myself. On January 31st, 2024, Sandra was the only staff member who provided a thorough and respectful explanation. Unfortunately, the behavior of her colleagues was disappointing and unprofessional. They showed a lack of respect towards my family member, who was also part of the booking process. They laughed, spoke loudly in Portuguese, and even threw a pen in front of us, creating an uncomfortable environment. Given this lack of courtesy and the hidden insurance charges, we ultimately decided to forfeit the booking fee and leave the office. The hidden costs associated with Green Motion seem misleading, and the overall experience left us feeling that the pricing structure is not fair to customers. I sincerely hope that Green Motion can address these issues, especially regarding staff training and transparency in pricing, to improve future customer experiences.”

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Posted 2 months ago

“Another hire from Green Motion before Christmas. Alicante Airport through Arrivals at East Midlands Airport, quick pick up and on to the office at the Hilton Hotel near by. Again pre booked, upgrade to a new Peugeot 3008 and off up the M1 to visit family. What a cracking car. 100% Satisfied. I’ll be back in UK again mid February for a couple of weeks. The Staff at the Hilton Hotel Office are very professional. I’ve hired with a lot of companies in the past but Green Motion is now my Preferred one.”

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Posted 3 months ago

“Just avoid them! Terrible experience with them at Glasgow Airport. They advertise cars that don’t actually exist on their site and then try to fob you off with an alternative! Wasted time and effort trying to get a resolution but to no avail. Pay a bit extra and hire from a reputable company.”

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Posted 3 months ago

“AVOID AVOID AVOID It took me over 2 months to get my deposit back, so many back and forth At one point i thought i will never get it back This relates to Green Motion in Maylisa”

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Posted 3 months ago

“If you bother to read reviews, which I will before renting from anyone besides the companies I normally use, please stay far far away from this company. Scammed for fake damage, had insurance I paid fpr balk at reimbursement, and then they *tried* to give me another fee for getting a parking ticket. Greasiest company Ive ever dealt with. Total f****ng scum. Do not use”

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Posted 3 months ago

“DO NOT BOOK WITH THEM! and please make sure you avoid booking through 3rd party websites too. We went to Croatia last spring but booked this in Budapest, Hungary, so 18 months ago and got a parking ticket that we tried to pay the moment we realised it, but with the language barrier, we could not figure it out and we were running to the airport. I tried to pay for it numerous times online after from Hong Kong where we live with no functionally working links at all. The website was not working, so eventually I gave up. I read at the time online this is a common problem in Croatia. The fine was 13 euros. Just got a letter now from Green Motion that we owe 173 euros with a link for payment and threatening letter from a Croatian Lawyer they work with. Since I do not need more trouble in my life, I pressed the link and paid and realised after it is 40 euros over the orginal fine, because it adds other fees, admin, transaction, etc and now asking them where is my difference of 40 euros. Did not get that ack either, I am Hungarian and French and furious and can communiate with them in both languages. Please avoid them at all costs. Watch what you book through 3rd party sites too. I normally do not leave bad reviews but this is ridiculous and completely unfair and should be illegal or they should have this organised so people have a chance to pay their original fines. But all the fees plus another 40 euros on top. Unbelievable.”

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Posted 3 months ago

“Terrible experience DO NOT RENT FROM THIS COMPANY. I am about to take legal action !! Lied about previous damage to wheel arch and are charging my £290.00 for a 2 cm scratch which I did not cause. You have been warned. Taking out legal action as a matter of principle because they lied!!”

Green Motion 1 star review on 9th January 2025

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Posted 3 months ago

“Don't rent here! Horrible service, lies about refund, and over charges for insurance. Also suck at showing up at the Lisbon Airport! They say the insurance I bought from my Discover Car contract was no good and then stiffed us with their over priced full coverage. Again, look elsewhere and save headaches and money.”

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Posted 3 months ago

“We booked for an Economy Automatic transmission car at 18 December 2024 at Green Motion in Glasgow airport and when we arrived at company they told us they do not have any automatic transmission cars in our category and they force us to either take a mini bus/10 people carriers for free (which i could not drive due to huge size) or they were forcing us to pay £20 for upgrade to a mini SUV as it was only automatic available they had. They didn't even offered to wave the upgrade fee as it was their responsibility to have available automatic cars and they never contacted us in time the previous days to inform us about the lack of availability. They were rude and present the situation as Holiday Autos responsibility when we asked why the webpage was showing as available economy cars and they said the Holiday Autos webpage doesn't updated is 3rd party company's responsibility and they could not do anything else. So they force us to pay more for a car we did not need taking advantage it was Christmas day and nothing else would be available.”

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Posted 3 months ago

“Never never rent a car from Green Motion especially Edgware Road Hilton London outlet, it's a scam company and accused you with some damage which not done by you. It's all planned and we tourists have been targeted. Horrible customer service and it's a con.”

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Posted 3 months ago

“I had a reservation for today the 24th till Jan 8th, we called 3 days ago to confirm that the car was still good to go and they said yes. Today we called again and they said they didn't have any cars. We are not notified of any changes nor that we would not be getting any car. This is unprofessional and poorly handled. We were depending on that car to get around Mexico and are stranded at the airport. Do not book a rental with this company.”

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Posted 3 months ago

“I had a terrible experience with this car rental company. When I went to pick up the car, my credit card chip wasn't working properly, and instead of offering any solutions, the staff told me there was nothing they could do. They were completely unhelpful and wouldn't even attempt to find an alternative. Additionally, they required a massive $2,500 bond, which we believed was what we paid an extra insurance policy when booking they then wanted an additional 300 pounds to reduce this amount. I was very frustrated, especially since I had no other option but to leave without the car. I went to Enterprise, where they simply typed in my credit card number manually and had no issues at all. Be very careful when picking up a car here — make sure your chip works perfectly or you could be in for a lot of unnecessary hassle! I definitely won't be coming back we also lost $1800 on our booking because they could not offer a solution”

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Posted 3 months ago

“FRAUDULENT: They double charged us insurance and taxes! We could not get out of the double charging. They simply denied it! NEVER AGAIN!!”

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Posted 3 months ago

Green Motion is rated 2.3 based on 957 reviews