“Used this company for the 1st and last time and would advise against . The car we booked wasn’t available and needed cleaning . We had a hidden cost of over $1000 , for insurance because we couldn’t use a different debit card than the one originally used . Along with ourselfs were 4 other families all had issues with no car , wrong car and all had extra charges . Avoid at all costs”
“BE CAREFUL FOR ALL OF YOU!!!!! THAT YOU WANT TO RENT A CAR FROM THIS COMPANY.
THEY GIVE GOOD PRICE IN THE BEGINNING AND WHEN YOU RETERN THE CAR AND LEAVE THEY CHARGE YOU WITH EXTRA MONEY FOR CLEANING OR THAT YOU SMOKE IN THE CAR.
AND MORE TAKE A VIDEO WHEN YOU TAKE THE CAR AND WHEN YOU LEAVE IT.
IN AND OUT.
THEY TOLD ME THAT THEY NEED 100 EURO TO CLEAN THE CAR MATS.
YOU CAN SEE THE PHOTOS!!!!!!!!!!!!!!
NEVER AGAIN”
“Rented off Green Motion in Edinburgh on 30.7.25 for 2 days. They took £1505 in security deposit, still not returned after 38 working days. They do not respond to emails or phone calls. They are clearly in financial trouble, do not use them even if they quote low, they are a bunch of rogues.”
“Picking up a car took about 1 hour. A car is more or less OK. On return, a tiny scratch on the bumper was found, not even a painted part - 360 euros. How the hell does this cost the price of the whole bumper? It is a matter of polishing, not even repainting, but you charged me the price of a new item! This is a scam. For sure, I'll never have any business with you. Yes-yes, you are so sorry, I know. (Corfu, Greece)”
“Don't rent any car from them. Very bad service. My wife and I rented a car in toronto airport and our flight is delayed. They already closed when we landed. I gave them a call next morning immediately and agreed to pay 1-day rental fee, but they got all money and disagreed to refund the rest. Very bad”
“Green Motion does not offer roadside assistance with their rentals. So in the event something happens with the rental, they do not offer any type of assistance. Their representatives tell you to get it towed to their location and that you will be reimbursed, only for the company to deny your claim for reimbursement. I will NEVER rent from this company again.”
“worst experience I ever had with car rentals, misleading information in the website, the car was very dirty, employees were rude, child seat was disgusting - avoid it”
“I booked a car with GreenMotion in Manchester England, through Expedia for a full seven days, and this turned into one of the worst rental experiences I’ve had.
I was running late for pickup, so I called several times (no answer) and even emailed to let them know. When I arrived, Darren, the only person working, told me my reservation was cancelled although still active with Expedia and it could not be reinstated. What frustrated me most was that there were cars available, but he refused to issue one. He stated clearly that they would still keep my money and not provide a car.
To me, this was unethical and dishonest. Instead of trying to help, Darren was dismissive and unwilling to work with me. I left extremely frustrated, thinking I had lost my entire seven-day rental.
I had to go and rent another car from another company. I was trying to see if Expedia could help they didn’t do the following week I went back to Green motion in person because because I couldn’t let it go. Another employee, Omar’s, was professional, kind, and immediately reinstated the rental but I had to pay $200. This only proved that Darren could have helped me from the start but chose not to.
I still hate the companies policy and think they are so scammy to offer cheap prices but hit you with exchanges for insurance.
Do not book with them.”
“Autos viejos, con muchas luces amarillas en el tablero que no brindan confianza. No tenía ruedas de auxilio
Cobraron 1.500 euros de fianza y cuando lo devolví, no cancelaron ese pago”
“Scam. Do not rent from this company. They charged us $2,000 for non visible neglible car scratch. This is a scam to charge people out of the country with this incorrect fee”
“If I could give zero stars I would. Roundly leave a review with no stars. First time out of the country and experience the worse service and car possible. Two gentlemen working on 09/04/25 at 9 am super uncaring and does not belong in the industry of guest services. Car was dented, no hub caps, missing gas cap door, scratches, no spare tire, ac vents broken, check engine light on etc. I asked to pay for upgrade and they said won’t be available during my entirety of the stay. Don’t know how it’s possible to even rent this car out. We felt so unsafe as not knowing if it would break down so we decided to use only to get to our destination and park it. We ensued using taxis etc to get around. What a joke. If going to Podgorica airport I highly recommend to use another company. I feel as if I was treated badly based on my ethnicity. By far the worse experience every.”
“I have used green motion few times in Scotland and Heathrow branch. Always been excellent and happy with service. I used them recently and was happy with service until they have not returned my deposit. It has been over 2 weeks now and they are not responding to my emails or answer the phone.”
“Not near the airport, waited 45minuts for airport pick-up before catching a Uber,no communication about extending rental, no number left in vehicle as said if we had trouble, 68euro handling fee to send on email”
