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Green Motion Reviews

2.9 Rating 1,379 Reviews
48 %
of reviewers recommend Green Motion
2.9
Based on 1,379 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 4th October 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
Green Motion 1 star review on 13th September 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Good value and reasonably quick check in and out
Helpful Report
Posted 3 months ago
This was the 2nd time I had rented from Green Motion at Gatwick and I was as satisfied as I was last year! The check-in was really fast, the guys working there were really friendly and me and my son were in our car in about 30 minutes. I had a few questions about how to use the car (as I haven't ever driven a brand new car!) and it wasn't a problem to ask, even though they were quite silly. Will definitely rent again on my next visit home!
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Posted 3 months ago
The vehicle was spotlessly clean and the pick up/drop off was quick and easy. It saved a lot of time being able to do most of the registration online beforehand, including uploading images of the required documentation for the driver. On the negative front, the car we were given was much smaller than the category we'd requested (we couldn't even fit our suitcase in the boot) and it was an automatic, which we hadn't asked for. The driver was used to a manual so it took a while to adapt, which wasn't easy in the busy traffic you encounter leaving the location. It would also be better if it is highlighted clearly at the top of all rental agreements/communications that you shouldn't get on the free shuttle bus to the Car Rental area, as that's not where Green Motion are based. We had to get back on to return to the airport having made this mistake, and we weren't the only ones on that bus so it's obviously not clear enough at the moment.
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Posted 3 months ago
very kind person
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Posted 3 months ago
Quick and efficient service. The staff in Hamburg airport were very professionally dealing with some very difficult customers ahead of me and because of a slight delay through no fault of Green Motion I was given an upgrade. Fantastic customer service.
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Posted 3 months ago
work as intended :)
Green Motion 5 star review on 8th September 2025
Helpful Report
Posted 3 months ago
Great service, friendly staff. Great experience all round
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Posted 3 months ago
Fast booking, exellent car
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Posted 3 months ago
Everything all right
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Posted 3 months ago
Timely, clean. Everything as agreed.
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Posted 3 months ago
My overall experience left a lot to be desired. The collection process was slow, the car was old and because I bought insurance elsewhere they held US$2000 against my credit card. My biggest issue however was that I bought a sunpass for tolls and because I left it on the windshield I was charged $300. When I got the car there was already one on the windshield and of course I did not see or was told that there would be a fine for the sunpass. I certainly feel robbed as that is excessive and I will not be using this company again.
Helpful Report
Posted 3 months ago
I recently hired a car from Green Motion in Hurghada, and overall it was a fantastic experience. The booking process was smooth, and the staff were extremely friendly, professional, and helpful from start to finish. They made everything simple and stress-free, which is exactly what you need when you’re on holiday. The car itself was reliable and got us everywhere we needed without any issues. Admittedly, it was a bit of an older vehicle with plenty of miles on the clock, and the air conditioning wasn’t cooling as strongly as I’d have liked – though to be fair, the extreme summer heat in Hurghada can make it tough for any AC to keep up! That being said, these were very minor drawbacks compared to the convenience and great service I received. I’d definitely recommend Green Motion to anyone looking for an affordable and trustworthy car hire option in Hurghada, and I wouldn’t hesitate to book with them again.
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Posted 3 months ago
Easy to Pick up and deliver when finish. The car was very old but also cheap. I would use greenmotion again next time.
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Posted 3 months ago
Easy pick up and drop off - car as expected no issues
Helpful Report
Posted 3 months ago
Beware, the imposition of tolls on your car is going to cost you £68 in an ”administrative fee”. Green Motion do not openly disclose this when you pick up the car, nor when you return it. If I had known I had driven thru a toll I would have paid it but there is no notification until you receive the outrageous fee from Green Motion. It is buried in fine print in the document you are asked to sign at car pick-up, which, given every single person picking up a car is not going to stand there and spend 15mins reading!!! A verbal warning would be a good piece of customer service. Lousy and sneaky, zero stars
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Posted 3 months ago
Extremely friendly, they made everything to satisfy our requests. Very nice experience. Highly recommended.
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Posted 3 months ago
Great value, easy pick up & drop off
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Posted 3 months ago
The car I rented was exactly the car I wanted and was absolutely brilliant. No complaints whatsoever.
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Posted 3 months ago
Very happy with service would definitely use your services again !! Car was in tip top order and everything we wanted !! Only one quibble when we got the car someone had been smoking in it so had to put air fresheners in it as we don’t smoke !!! Which made it better !!!
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Posted 3 months ago
Kind and available
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Posted 3 months ago
Green Motion is rated 2.9 based on 1,379 reviews