**Unfair Charges, Admin Fees, and Poor Customer Service** My experience with Green Motion was extremely disappointing, and I feel compelled to warn others. Like many others have reported on Trustpilot, TripAdvisor, and REVIEWS.io, I encountered hidden fees, pressure to buy expensive insurance, and unfair charges for damage that was already present when a car was picked up. Some vehicle are in poor condition, staff are friendly but often for get to tell or help with how to use things like GPS The worst part of my experience was being charged a **£68 “admin fee”** for a fine notification if unpaid — even though the fine itself was the result of **The green motion key fob not having a clearly written plate number on it**. I paid the Dartford Crossing charge, but I used the number plate **MJ40ZT**, which was written on the key fob. The actual plate was **MJ4OZT** — with the letter 'zero', not a 'O'. Green Motion claimed it was my responsibility to check the rental agreement for the correct plate, even though they provided plate number information on the key fob. So, despite doing my due diligence and paying the crossing fee, and receiving an email from Dart-crossing saying thank you for the payment I still ended up with a £68 admin fee — all because of an error made and their refusal to take into account of the charge already being paid. Add to that long wait times, unclear communication, and damage charges that seem to be a recurring theme in many reviews, and it’s clear this company operates in a way that leaves many customers out of pocket and incredibly frustrated. And no customer service after rental. I strongly recommend avoiding Green Motion. or their associated company U-Save. A cheap headline price is not worth the hidden costs and stress that may come after.