Green Motion Car Rental - Edinburgh Scotland I have been renting cars during my overseas travels for over 20 years, and I have never experienced such a disappointing and distressing situation as the one caused by Green Motion in Edinburgh. My friends and I booked two SUVs as early as January 2025 for our September 2025 trip around Scotland. There were nine of us in total. The rental cost was competitive, so we paid in full, including comprehensive insurance, and received a confirmation email confirming that everything was in order. However, when we arrived to collect the vehicles, the front desk staff refused to accept our Australian driver’s licences, claiming they did not display the “date of issue” and therefore did not prove we had more than two years of driving experience. We have all been licensed drivers for over 30 years, and at no point during the booking process or in any communication were we informed of this requirement. The staff demanded an official certification from the Australian licensing authority—a document that is impossible to obtain on the spot while travelling overseas. What made this even more unreasonable was that, just days earlier, we had successfully rented and driven two vehicles in England (London to Salisbury, Bath, and Stratford-Upon-Avon) using the same Australian licences without any issue whatsoever. Given the lack of prior communication about this supposed policy, and the suspicious timing, we could not help but suspect that Green Motion had overbooked or reassigned our vehicles to customers willing to pay higher rates, using this “licence requirement” as a pretext. As a result, our group was left stranded without transportation, and the Scotland leg of our holiday was completely ruined. This was a deeply frustrating and avoidable situation that caused significant stress, wasted time, and additional expense. I am seeking an immediate and full refund, along with a formal apology for the inconvenience and distress caused. I also urge Green Motion to review and clarify their driver’s licence policy to prevent other travellers from suffering the same experience.