I don’t know where to start… one day before the appointment I got a message from them telling us to send documents to them to accelerate the car pickup process next day, or arriving earlier to fill in the paper on the day to pick up the car.. my appointment was at 12pm, so I arrived about 11:25pm, but the staff told me I was too early and the car was not ready… and told me to come back in 15 minutes… Then at the time of picking up the rental car, the staff told us that I must purchase their additional car insurance in order to pick up their car.. I told him that my (BOA) credit card has rental car insurance, but he insisted that his company didn’t take BOA credit card rental car coverage…if I didn’t purchase their additional rental car insurance, I wouldn’t be able to pick up the car, and it was considered a “no-show” situation which means my pre-payment wouldn’t be refunded… I felt like they were ripping me off… and I saw that happen twice before me, two American customers were suffered the same treatment (I was in line to witness that).. Additional rental car insurance is always optional, if Green Motion is special that requires it, they should’ve put it in writing on their website and notified their customers when we booked it… Then after all these troubles, we paid the additional insurance because we just wanted to go and enjoy our holiday… we thought we finally could start enjoying our holiday, then we found out the car’s tank was not even half full, about 1/4… WTF!! We were already on the road, so we had to find a gas station!!! We were too frustrated to check it when we finally picked up the car… After we filled up the car, the disaster continued, the system notified us that two tires had low pressure… WTH!!!! So we had to find a gas station that has air… we found one and tried filling in the air, the car just won’t take the air and kept telling us low pressure, and we found another gas station to try but it didn't work again.. and then the third gas station to try, the car just wouldn't take new air.… WTF!!!! So we gave up… we just drove super slow and avoided all the curbs and holes…. Then we saw there was a piece of paper in the back seat telling us that we MUST wipe and sanitize the car before returning it (see attached picture), or there will be a fine of £96… WTH!!!! It’s like you go to a hotel and then you have to clean the room before you leave!!! We are not dirty people, how could you expect customers to mop and sanitize the car??? The worst is that I complained to their manager via emails, who only told us that’s the company policy about the additional insurance…. It feels like “thank you for letting us rip you off!”