I paid £139 to book a car online for a few days. When I got there, they took 90 minutes to even serve me and when they did they refused to actually give me a car unless I paid for the full premium reduction - this is despite having all the required information, available credit on my credit card etc. There were a lot of people in front of me having similar issues that I thought were just being unreasonable, but it turns out these guys are just crooks. I declined paying the extra insurance (an extra 300gbp) and they didn't give me the car and refused to refund my booking fee. They straight up stole my money and left me and my pregnant wife abandoned. I wish this was an exaggeration. Don't be tempted by their cheaper booking fees, this company is a scam.