Warning, stay away.
Our company booked a long term rental for a working tour (5 weeks). We booked online - they were very quick and happy to take the money (about £1.1k)
We completed the pre-pickup online check-in successfully.
Once we arrived, the CS representative did not have our details (30' wasted the day before).
Furthermore, since we did not have a credit card in the drivers' name, we were charged an extortionate £621 EXTRA (55% more than we expected), to then lower our deposit and use a Debit Card.
I would like to add that we've rented cars regularly at SIXT, Enterprise, Europecar, Hertz and Avis - never once, in the UK, we needed a credit card. We've always used our Business Debit card.
Terrible experience, will NEVER book again, just sharing this as a word of warning for other customers.
2 years ago
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