For starters, they lie. They claim to be an airport rental but they are not. They are not located to the airport and it is quite a drive to get to them. They do provide a pickup service BUT NOT A RETURN SERVICE. The guy who picked us up was rude and tried to make us feel bad for not paying the parking fee even though they said they were an airport rental. They gave us a vehicle that was not what we ordered or even in the same class. It ended up being a large van. They told us someone would stay late for drop off after closing and not only are their posted return hours incorrect on their website they refused to stay late after we made hotel reservations and everything, because of that they cost us way more money. They took a deposit of over $1,000 US dollars for damage and then the vehicle was returned with a scratch. They didn't send any of the legal paperwork of what the fees were and refused to return any funds. No way a scratch is $1,040. They were rude, they lied, they cost us so much more time and money because of it. Scam isn't even a proper word, they are outright thieves and liars. Worst experience of my life with a rental company.