Pip
Warning these guys will scam you and will be aggressive if challenged. We booked here through easyJet and paid £249 in advance for a small car for 5 days. When my partner our 3 young children and me landed, after several calls to the company we were told to wait in the multi story car park in a parking spot for pickup. It took nearly 30 minutes with no seats and cars zooming past. When we got to the desk the manager said because my credit card expired this year (it was still in date) they would have to charge me full insurance which was an extra £290. More than the car hire. When I suggested we go back to the airport and rent a car there, he refused to give us a lift back. When I asked for a refund of the booking he refused. I explained to my partner we had been had for £300, and we agreed to just pay and go because the children were getting stressed. When I went back the manager decided he’d changed his mind (?!) and refused to let me take a car. Or refund etc. he said he was offended that we didn’t want the offer the first time around! At the same time another customer was being shouted at by his colleague. The customer had come back to the car rental office after finding £500 had been taken on his credit card with no authorisation. I listened for a while and neither of us could understand why the company had taken the £500. They were aggressive with the customer for challenging them and he left very upset. Eventually I filmed the manager and asked the same questions, and this time he agreed to let us take the car for £530 plus a deposit!! When we returned it they spent 20 minutes checking the car over for scratches. (Even though we had full insurance?). There was no damage at all they could charge us for. However we left being told they would refund our deposit in SIX weeks (?!) and to call them if It didn’t show up in my account then. (I have little expectation that it will be returned) All in all a very unpleasant experiance. Gutted as we went through easyJet thinking they would chose a reputable company. This is the sort of dodgy car hire operation you’d expect to find in the third world, not Glasgow! We also felt very sorry for the other customer and thankful they didn’t have our credit card details! I would never use them or easyJet booking again
1 year ago
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Green Motion has a 2.3 average rating from 831 reviews

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