Booked and paid for hire vehicle via online broker. On arrival to pick up vehicle at Glasgow Airport I provided all required documents and financials. I was asked to pay an additional excess waiver fee which I declined following which they said I had been denied insurance cover and they simply cancelled my booking. Abandoned without a vehicle for a week long family holiday which I had confirmed and paid for. Customer representative was totally disinterested and unhelpful. Said I needed to seek refund from the broker and refused to take any responsibility. Even refused to give me a lift back to airport terminal (they are not on site and provide a shuttle bus). This company lures customers via online brokers with low fees and then slugs you with unreasonable undisclosed charges at the pick up. If you refuse to pay them they simply don’t honour the agreement. I remain out of pocket and majorly inconvenienced with no available rental alternative during a peak period. Green Motion won’t even engage in resolving the problem. Unprofessional, dishonest and rude. Avoid this outfit at all costs.