I never left a business transaction feeling more used and depressed. Was told on arrival that the full insurance cover i had bought on booking was not full cover and was all but coerced into buying full cover from them at £50 a day . I note however on their website equivalent cover is £25 a day. The “discount” i was given brought this to £39 a day. Thanks for the generosity Ritz. Was also told they would refund the cover i already paid for which was one of many lies. At the end was told i would get the refund through the booking i had made originally. Another lie, Was told i would get an upgrade to a new car. Lie. the car had 10000 miles on the clock and was dirty and in poor condition inside. I was effectively told if i did not buy full protection they would almost certainly charge me for minor damage and i was not covered - i was, albeit through a claim back process although this company is notorious for charging for and allegedly inventing minor damage so please make sure you have full excess coverage. I have paid more than twice the advertised cover price, £300 over the odds for insurance and have probably the worst car i have ever rented to boot. These guys allegedly have more complaints against them than any other car hire company and dealing with has made me feel sick cheated and depressed and would like to prevent anyone else having a similar experience.