POOR AFTER CARE SERVICE LEAVING ME OUT OF POCKET. It's a shame I have to write this review, since I managed to rent a good electric car at a really good price - despite teething problems at the rental desk which I won't go into here as they aren't my real gripe. Needless to say, expect a hard sell for extra insurance etc when collecting (and do make sure you take your physical credit card with more than 3 months left before it expires if you want to actually be able to take a car etc...) BUT, my real issue is the lack of contact from the PCN department. I received a PCN from TFL for a congestion charge violation. Green Motion paid the £90 on my behalf, then charged me accordingly plus the £68 unrefundable admin charge. fair enough - I was aware this was a risk if I was unlucky enough to get a PCN. However, I challenged the PCN due to the fact in was an obvious error with the reg. TFL took a few days to let me know they had overturned the PCN and that the refund would be sent back to the original payee. Since this has happened, I have contacted Green Motions dedicated PCN address THREE times requesting when and how I can claim my £90 PCN refund, and have not had a single response - not even an acknowledgement that they have received my message. I don't know what else to do except leave a poor review in the hope it might kick them into action. It's a shame they don't seem to have the same sense of urgency they have when they demand I pay them within 3 days!