We rented a vehicle at London City Airport on the 11th of June for two days. The car rental inspection report showed pre-existing damage to 3 wheels, including the left front wheel. When we returned the car, the car rental company said we had damaged the wheel in the same spot that was on the original inspection report. We drove the car for 1 day with no recollection whatsoever of hitting any curb or any hazard that would have led to damage to a wheel. There were always two of us in the car, and neither one of us remembered anything. When we returned the vehicle, we were told there was damage to the left passenger wheel. We pointed out that it was there when we picked up the car. The agent said we had made it worse. They put two holds on our credit card for $1800 right away. They charged our credit card UK1535.00 for a new wheel, which we are clearly not fully responsible for. They have charged us for an entirely new wheel at an excessive rate. I wrote to them to ask how much the person who had caused the previous damage, which was much worse than what they alleged we had done, would be charged. I have a picture of the original damage and the damage they claim we did (which we dispute) and it is crystal clear that the damage they say we did in the same spot is much less than what was there already. I have no proof that this wheel was replaced only an invoice for the cost. My Insurance Company in America will need a repair invoice from the Company that did the repair, and they have refused to give it to me. This may affect my ability to claim this money back. This is not a recent issue, as a report from Guardian Money five years ago highlighted Green Motion as “ the car hire firm with a trail of angry customers, furious at bills presented to them when they return a car for hundreds – even thousands – of pounds for the damage they say is barely visible or that was there already”. In the same report, a customer states, “She presented her photographic evidence that the damage was there at pick-up to staff, who admitted it had been previously damaged. But Green Motion then claimed she had also damaged the same area on the car – and therefore, the charge stands,” which is exactly what happened to us. This was 5 years ago, and the complaints have persisted. Since I posted the review on Google, another customer reached out to me to share a similar experience two weeks later with the same model of car, same wheel, and same cost. There is a substantial amount of evidence from Green Motion customers to justify an investigation, as the consumer is left without any protection in such cases. They have charged my credit card and have told me that is within my contract and there is nothing I can do about it. I priced the wheel at two different independent sources, and both said 300 pounds for a new wheel. They are charging up to GBP1300 for one wheel.