Is there not an option for negative stars? Truly despicable customer service from the EDINBURGH office, absolutely appalling. Their records did not match the company who we went through to book a car rental, and despite that company telling them live on the phone this, they refused to provide us a car rental or any other solution because their records would take 48+ hours to update. Could see the manager peeking from the office and doing nothing to help, and the reps at the desk were so rude and unhelpful, even kicked us out of the office because they were closing and we aren't true customers - what?!? Now disputing the issue they have lied to the company we booked with saying we weren't even in the office before midnight when their office closed at 10pm and we have phone records proving we were in their office well before they closed and certainly not midnight. AVOID this company like the plague, despicable.