BEWARE - I have rented literally hundreds of cars across the world and Greenmotion are the lowest of the low by far. They use every tactic in the book and will detail these below. i am sure i am touching the the tip of the ice berg. While the headline rate is often very low, maybe 1/3 less than anyone else they are bad beyond belief. I was coming to the City Airport branch. Firstly when i got to City Airport and called them regarding the airport shuttle they said they would not pick me up as i did not fly into City Airport, i would need to walk. OK not a good start but 15 minutes later i arrived. There was a long and angry queue. Firstly Greenmotion are the only car company i can remember that asks for 2 printed and official utility bills? Who today has that in the age of soft copies? I had actually read the small print and managed to find 1 official document and some additional letters showing my address from the passport office that was as official as i could get. This was not accepted. it had to be a printed utility or bank statement clearly showing my name and address. obviously this was all to then try and sell me £50 a day insurance. Given i was spending 6 days, 4 of which the car is not used i did not want to pay £300 extra for insurance for my car, especially when i had a carhire insurance policy but they said without the 2 official documents i could not rent a car unless i took out their ridiculously overpriced insurance. As i was about 1 hour away from home i said i would go to the bank and get the printed bank statement signed by the bank and come back that would suffice. i went off to do this and also had to re-arrange some childcare but managed to get back. i then presented the documents to them and they said i had missed the 2 hour window when i was supposed to pickup the car. Also they did not even look at the documents i had gone to get. Clearlt the ruse had moved onto a new one. They clearly knew how long i was likely to be when i went off to get the paperwork and come back but failed to tell me. They said the car was no longer available. i was one of 2 people who were caught exactly the same in the office at the same time. They would not budge. A third person wanted to use AMEX but they also would not budge on that and said they needed to go home, clearly all intent on making them latea and fall outside the 2 hour window. They then offered me an upgrade for £120 for a different car. Reluctantly swearing under my breath i accepted (i wish i had not on principal) but my family were waiting to go away for a short break and i was already a few hours behind. I would add there was also someone in the office being charged for going over the 95 mile limit per day and another being penalised for a tiny scuff on the plastic bumper so this is a company with 24/7 bad practise. Because i had my own insurance for the car they then took £2550 as the damage deposit. They specify 2550 as they know well that many credit cards have a 2500 limit but fortunately mine was more than this. They had already extracted an extra £120 by this point making the rental more expensive than other companies without this sort of treatment. They pointed me to a specific car outside that i am sure is ready for those who do not take insurance. it was a new car but had virtually no petrol in the car and showed 11 miles on the clock before i ran out of petrol. I said this is ridiculous to give a car that might run out of petrol around the corner as i was not entirely sure i believed the 11 miles was accurate. however i relented as these are seasoned car rental muggers. The person who showed me the car was actually the most helpful of them all who whispered to me to be very careful with the wheel trim as any minor scuff they treat as damage. I then noted in the car park that every car was fitted with very very low profile wheels with rims sticking out so there is maximum chance of you accidentally grazing a curb. i managed to run directly to a garage to fill up with petrol. On my return i came across a sea of upset of car renters. one had a tiny scratch on the front bumper, another had a tiny graze to the low profile wheels. Fortunately i had made extra care to not get the wheels scratched but please please please do not rent from this company. i have never seen so many upset and disgruntled people and while my rental was double what it should be i left relatively unscathed.