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Magdalena bujalska
Is this the worse hire company in Iceland - green motion Having just returned from Iceland I feel compelled to write this email and provide feedback on our experiences. We hired a Jeep from green motion at the airport. The Jeep had a few issues e.g. door wouldn’t close properly and fuel cap broken but as we were keen to start our holiday we left the airport. After 100 miles the front tyre burst causing us to have to make an emergency stop - really quite traumatic. When we took the tyre off it had very little tread. The tyre was illegal and dangerous. Also the car had no warning triangle to put onto the road so we had to change the wheel watching out for oncoming traffic. When we called the company we were told to go to a garage and get it replaced and they would pay if indeed it was illegal. The garage confirmed the tyre was illegal and dangerous and also that another tyre was illegal on the car which they replaced. They also mentioned the cars tracking was completely wrong. I called the car hire company asking for the car to be replaced and was told to come back the following day to get another car. We returned the car the following day and after much discussion they found another car which they gave us. The replacement car on starting had an alert warning saying it needed a service - we asked the hire company about this and were told the computer hadn’t been reset in the engine management system. So we set off and after a few minutes we then noticed the tyre pressure warning light had come on so we returned to the hire company. We were told they had no other cars so we had to have that car or nothing. So as our holiday was already delayed we had to accept this. Later on in the day we noticed that one of the tyres was deflating so we went to a garage to inflate it to the correct pressure. Having now lost a day returning the car we decided to live with the tyre deflating and to pump it up each day. When we returned the replacement car at the end of the holiday we asked to speak to the supervisor whose attitude was one of “I don’t really care” about your issues and the fact that we were given not one car that was dangerous and illegal but two. When asked for compensation she was unable to offer a realistic figure that could make up for the lost holiday time, lost bookings for trips etc. So in summary .... We lost a day changing vehicles and missed booked events. BUT the real issue we have is that green motion knowingly gave us 2 vehicles one of which had illegal tyres on it and that both cars were dangerous to drive. If you use this company please check the vehicle thoroughly and please stay safe
6 years ago
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Green Motion has a 2.9 average rating from 1,352 reviews