Arrived at office which seemed to be surrounded by a crowd of upset people. After an hour I was finally served and although they had the record of my reservation and my details from a previous hire they said they needed 2 forms of ID showing my address, both a utilities' bill and a bank statement. Both had to be original paper copies and furthermore the bank statement had to be stamped at my branch to show it was genuine. This was at Edinburgh Airport and the only branch of my bank is in London. Staff couldn't have cared less that their demands for extra ID (on top of the usual driving licence, credit card and passport) were impossible to fulfil and when it became clear there was no way I could get a car they even refused t cancel my booking, saying this had to be done with the agent I booked through (Ryanair, so no chance there!). I was simply fleeced of the car hire fee and left with no car. This is fraud, theft, deliberate deception and whatever else yo want to call it. These people should be put out of business by trading standards and surely the police should become involved in what is clearly a criminal activity. I am surprised Ryanair and Edinburgh Airport associate with them and give them space to carry out their fraudulent activities. Not sure what to do next but my MP and MSP must be the next step.