A perfectly appalling experience with Green Motion. Not only did you provide no fore-warning that if I opted not to purchase insurance when making the booking, you then provided me with only one option at pick-up that literally tripled the price of the entire car rental experience. When picking up the keys, the customer to my right was being told that there wasn't any vehicle available for him, even though he had made the booking much earlier. I still feel bad for him, given it was a holiday weekend and all cars across London would have been rented out at that time. Then when I get down to the parking garage, two of your employees are swearing and cursing at each other, scaring my 6-year old daughter and so we stand well back until both gentlemen had calmed down. Then you give me a brand new car (300 miles on the clock) yet can't even give that to me clean and so my children sit with someone else's dirt all weekend. And now you charge me £21 admin fee on top of the penalty charge (the latter of course is my fault). Never again!