2 hours and 15 minutes waiting for collection and problems with accepting documents eg. proof of address - it's a joke I think! Documents from HMR&C with driver name and address are not accepted by greenmotion !? That's one from top document which is accept everywhere! Finally, I received an offer that if I'll choose a full insurrance for extra almost £200, upgrade for "better" car for another £120-£150 than we can easy continue, pay and collect a car... WHAT IS THAT !? I never had any problems like those in greenmotion and I rented a lot of cars everywhere, not just in UK!!! I'll add that there was couple "unhappy" peoples which waited for collection at that time.