Absolute shambles of a company. Avoid at all costs! The guy at the Edinburgh office refused to release the car that we had pre-paid for because he wanted to see a physical copy of our passport and would not accept any other form of identification. As we were travelling from Manchester to Edinburgh, we didn't bring our passports with us (you wouldn't if you're not going to leave the country!) We inform him that we had a copy of our council tax and a copy of our bank statement that we could show him, but he still refused to give us the car. Agree with other reviewers that they are the most fraudulent car hire company out there!