Bunch of inexperienced and unprofessional youngsters. First time used them and misguided from head office to the collection office. Everyone says different things just want your money and try to push you to spend more by their doggy recommendations. They have charged me extra for the agreed time by the head office. I have been given 59 minutes grace time my head office to return the car but when arrived on time before the grace 59 minutes with family and luggage to inform about the grace time. They just refused even showed the email very very rudely. My family including very old and ill parents had to wait on the footpath for long time. No humanity at all.