Cheap and Green - - at the start. BUT wait until the end. After extensive review and search for an affordable and efficient car hire, GreenMotion came out on top of a fairly empty field of contenders. Everyone else costs more for their green car option. Received a Toyota Prius Hybrid. They give you the cars “as-is”, so that’s the first (relatively minor) gripe I have. Front right tyre was low on air and the tank was on fumes, so they advised me to go direct to the petrol station (at least then I could bring it back empty, so no extra cost but annoying to start). The car was well marked up. There were heavily marked spots, and several marks that were large but not something they will record because “the mark didn’t go through the enamel”. This was made clear when we pointed out several marks on the body - - we were conscious of investigative journalism finding that GreenMotion liked to make extra money off of excessive damage claims - - more than any other car hire company; see The Guardian, 2018 consumer advocacy article titled “Green Motion has low car hire rates – but users say there’s a sting in the tail... It’s easily our most complained-about hire firm” The trip: fine, after filling up on petrol and air. Made it from the pickup to the petrol station on the fumes and a bit of battery. Efficiency was great - - 400miles on 30L. Return: as others found, the agent went straight to the tyres and picked out what he wanted to charge for. He pointed at two tiny marks along the bead of the alloy rim, where it meets the tyre. Tyre was fine, but these marks were indicated, tight within the joint between the tyre and the alloy. How does one scuff this part of the alloy, but not the tyre? I didn’t even do city driving / parking, so no chance of scraping on a border or anything. Further, the tyre was fine, and the marks were short and intermittent - - reflects something hard impacting the alloy, rather than anything you get from driving. Finally, my last argument was that the body marks he indicated as negligible at pick-up were far larger than these tiny alloy marks, but the agent’s position is that there are different rules for Mark size on the body vs the alloys. For alloys, a mark of any size is chargeable. He pulled out an international standards chart on an A1 poster filled with tiny font to justify this – something he didn’t use when reviewing the car at pick-up. I inquired and quizzed about the charge and what their plan was, with the repair and he said he didn’t know how it was repaired, but the alloy would be repaired (no doubt, such small marks will not be repaired). Eventually he tired of my quizzing and threatened to charge £600 for an all new alloy if I didn’t just agree and sign for the repair. Okay, I was clever enough to have third-party excess insurance, so I paid and will go through the faff to get reimbursed. But let this be a warning to others - - it WILL be extra work to close out your hire. When we returned ours, literally 2 others before, and 3 other returns after went through the same experience as us. For one other renter we spoke with, a scuff on one tyre required a £400 payment to replace both tyres. These customers’ trips were ruined by wholly unreasonable charges. My experience was ruined by the indignity of the customer service, and the follow-up trouble I will face to claim the insurance repayment. I will not use GreenMotion again, and would highly advise against it for others, unless you get excess insurance and don’t mind the indignity their customer service will put you through, or claiming insurance afterwards. Experience was at the Edinburgh Airport branch this morning (11/09/2019), but is apparently a common theme across the company.