I arranged a rental period of 88 days. This was done online 4 weeks prior to me collecting the car from Manchester Airport (which incidentally is not at Manchester Airport). I completed the form and scanned in all documents required so as the collection would be as quick and smooth as possible. When I arrived to collect the car I was greeted by the most unhelpful person you could ever wish to meet. The person in question I believe is Ben Hunter. After giving him my details and explaining I had completed everything online he told me he couldn't find anything and I would have to fill out a new form and submit all necessary documents. When I explained I didn't have everything with me he became rude to the point of being aggressive . Eventually when the documentation was sorted he then informed me I wasn't allowed to have the car as I had hired from them previously in the past twelve months and that Green Motion was a car rental company and NOT a contract hire company. I was now becoming increasingly tired of his rude and obnoxious attitude. I said I would then look to find another car rental company. Amazingly his cocky attitude seem to change and then agreed to let me have the car. Just when I thought he couldn't get anymore bolshy he then informed me that the holding deposit of £1405 would have to be re done every 28 days and if I didn't come back to the branch he would fine me £250. When I asked if he would allow me extra mileage to make the return trips he said in no . By this time I was furious and just wanted to get away. I took the car and drove off. I contacted Green Motions head office and they told me firstly Ben Hunter was totally out of order in refusing me the car hire because I had previously hired from them, secondly as it was not explained in this T's & C's they could not insist I return every 28 days to renew the holding deposit. Lastly he was bang out of order threatening to fine me if I didn't return. Their head office was horrified by Ben Hunters behaviour . I can only hope he has been removed from the company or offered some sort of customer service training. After this experience I will never hire from this band of thugs again and will advise anyone thinking of car hire to avoid this company at all costs .