As I was collecting my car, the staff told me that I would be able to receive the refund for all my bus tickets to and fro Heathrow Airport using HotelHoppa bus service. The refund would be done via email and would cover two ways. However, when I tried to do so after the return of my car, I was disappointed to find out that their policy was to refund two tickets (two-way) out of the six tickets my family and I took. They emailed me saying they can do a refund of half my tickets as a gesture of goodwill. However, this is different from what was communicated to me by the staff of Green Motion, as well as the booking confirmation email in the fine prints. When I raised this to Green Motion, they ignored this part although I had screenshotted the email and even highlighted the fine prints. This is an obvious discrepancy and they refused to acknowledge it. Additionally, when I returned the car, there was another issue. Upon receiving the car, the damage report showed that there were scratches at the front and rear of the car. However, the report did not indicate which side the scratches were. When we returned the car, they forcibly insisted to claim our excess for the scratches, claiming that it was on a different side of the car. When asked where the ‘initial scratch’ the staff was referring to, he could not find it and insisted it was on the other side. We were in a rush to get to the airport and they just said that we could go without any conclusion to the matter. My credit card was charged the next day. I feel it is unethical for the staff of Green Motion to charge my card as we did not have an agreement before he charged my card, and he could not find the initial scratch that he said was supposedly there. The scratch shown to us on the pictures he sent to me later on via email are the ones I saw when I picked up the car on the first day, although I do not have any photos as proof. We had no damages while using the vehicle and was careful to take good care of it. This Company is scam!! DO NOT BOOK WITH THEM EVER!